ZipRecruiter

Log In

1

Director Of Customer Operations Jobs in Appleton, WI

City of Neenah

Director of Public Works

Neenah, WI

$120K - $140K/yr

Operations and Service Delivery Oversee all public works functions, including engineering, streets ... of progressively responsible municipal government leadership experience Direct engineering ...

Eden Senior Care

Director of Wellness RN / LPN

Oshkosh, WI · On-site

$80K - $90K/yr

... customer service * Reliable attendance and flexibility to support operational needs * Ability to ... Director of Wellness, DOW, Director of Nursing, DON, Assistant Director of Nursing, ADON, Nurse ...

previous page

Showing results 41-60

All JobsOf Customer Operations JobsDirector Of Customer Operations JobsDirector Of Customer Operations Jobs in Appleton, WI

Director Of Customer Operations information

See Appleton, WI salary details

$33.2K

$105K

$175.1K

How much do director of customer operations jobs pay per year?

As of Aug 17, 2026, the average yearly pay for director of customer operations in Appleton, WI is $105,018.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,600.00 and $132,100.00 per year, depending on experience, location, and employer.

What does a director of customer operations do?

A Director of Customer Operations oversees the teams and processes responsible for delivering customer service and support within an organization. They develop strategies to improve customer satisfaction, streamline operations, and ensure that service standards are met or exceeded. This role often involves managing teams, analyzing performance metrics, implementing new technologies, and collaborating with other departments to enhance the customer experience. Ultimately, the Director of Customer Operations plays a key role in ensuring customers receive timely, effective support and that business goals related to customer service are achieved.

How does a director of customer operations typically collaborate with other departments to enhance the customer experience?

A Director of Customer Operations works closely with teams such as sales, product development, IT, and marketing to ensure a seamless customer experience. By coordinating with these departments, they help identify pain points in the customer journey, implement process improvements, and relay customer feedback for product enhancements. Regular cross-functional meetings and data sharing are common practices to align goals and drive customer-centric strategies. This collaborative approach not only improves satisfaction but also supports company-wide objectives for growth and retention.

What are the key skills and qualifications needed to thrive as a director of customer operations, and why are they important?

To thrive as a Director Of Customer Operations, you need a strong background in customer service management, operational strategy, and process optimization, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms, customer analytics tools, and workflow management systems is typically required, along with certifications such as Six Sigma or PMP being advantageous. Outstanding leadership, problem-solving, and communication skills set candidates apart by enabling them to motivate teams and foster cross-departmental collaboration. These skills ensure high-quality customer experiences, efficient operations, and the achievement of organizational goals.

What is the difference between Director Of Customer Operations vs Customer Service Manager?

AspectDirector Of Customer OperationsCustomer Service Manager
ResponsibilitiesOversees overall customer experience, strategy, and operational efficiency across departmentsManages daily customer service team, handles customer issues, and ensures service quality
Required CredentialsBachelor's degree; often advanced degrees or certifications in business or managementBachelor's degree; experience in customer service or related fields
Work EnvironmentStrategic, cross-departmental, leadership-focusedOperational, team management, customer interaction
Industry UsageCommon in large organizations with complex customer operationsCommon in retail, hospitality, and service industries

The main difference is that the Director Of Customer Operations focuses on strategic oversight and improving overall customer experience at a higher level, while the Customer Service Manager handles day-to-day customer interactions and team management. Both roles require customer service experience, but the director position involves broader strategic responsibilities.

Is a director of customer operations a high position?

A director of customer operations is a senior leadership role responsible for overseeing customer service strategies, team management, and operational efficiency. It is generally considered a high-level position within an organization, often reporting to executives like the VP or COO, and requires extensive experience and leadership skills.

What job categories do people searching Director Of Customer Operations jobs in Appleton, WI look for?

The top searched job categories for Director Of Customer Operations jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Director Of Customer Operations jobs?

Cities near Appleton, WI with the most Director Of Customer Operations job openings:

Director Of Customer Operations jobs near you
Infographic showing various Director Of Customer Operations job openings in Appleton, WI as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $105,018 per year, or $50.5 per hour.

Director of Manufacturing Programs

Faith Technologies Inc

Menasha, WI • On-site

$110 - $150/hr

Other

This job post has expired today. Applications are no longer accepted.

Faith Technologies rating

8.0

Company rating: 8.0 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

209th of 449 rated engineering

Job description

About the Role

The Director of Manufacturing Programs is an execution‑focused leader responsible for overseeing manufacturing programs across multiple product initiatives and portfolios. The position drives strategy, operational efficiency, and program objectives across product development, capital deployment, and global expansion projects.

Key Responsibilities
  • Establish and maintain manufacturing program governance frameworks, performance metrics, and reporting standards.
  • Manage a portfolio of strategic initiatives, ensuring timely delivery, budget adherence, and quality outcomes.
  • Proactively identify and mitigate risks across multiple manufacturing programs.
  • Provide regular executive‑level reporting as required.
  • Lead and develop a team of manufacturing project managers for new product introductions, capacity expansions, and new manufacturing operations.
  • Lead the cross‑functional manufacturing support team (Safety, Quality, Operations Engineering, Manufacturing, Materials, Planning & Scheduling, Continuous Improvement) to deliver outputs for each product development launch plan.
  • Support Make‑vs‑Buy decisions for manufacturing efficiency, quality, and cost.
  • Develop and maintain manufacturing infrastructure capacity plans to support long‑term sales forecasts.
  • Oversee integration of new capital equipment into existing or new plants, leading cross‑functional delivery.
  • Investigate and recommend new technology insertions that impact manufacturing efficiencies.
  • Provide design‑for‑manufacturability feedback to improve operational efficiency and reduce rework/scrap.
  • Lead manufacturing financial objectives and manage CapEx, COGS, and ROI strategies.
  • Collaborate with regional teams to ensure operational readiness and compliance with local regulations and standards.
  • Implement methodologies to track and understand quality concerns in the manufacturing process.
  • Partner with cross‑functional teams and technology to bring visibility to manufacturing flow and operational KPIs.
  • Facilitate decision making using the Choosing By Advantages (CBA) decision‑making system.
  • Apply Lean principles to daily management and related deliverables, systems, and processes.
  • Adopt new systems, processes, methods, and projects through change‑management methods (e.g., ADKAR).
  • Act as a thought leader within the organization and externally with customers, partners, and suppliers.
  • Support bid and proposal processes as required.
Minimum Requirements
  • Education: Bachelor’s degree in Operations Management, Engineering, or a related field (Master’s preferred; MBA a plus).
  • Experience: 10+ years in manufacturing and operations management, with at least 5+ years in a leadership role.
  • Experience leading cross‑functional teams in multinational environments.
  • Proven leader in large‑scale operations and manufacturing product launches.
  • Demonstrated ability to negotiate complex agreements and partnerships.
  • Excellent communication and leadership abilities.
Travel & Work Schedule

Travel: 20–40%; some international. Work schedule: Monday–Friday, 7:00a.m.–5:00p.m.; flexible schedule may be required.

Benefits

The company offers a competitive compensation package, career‑path development, and a robust benefits program supporting employees and families.

Equal Opportunity & Legal

Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled. The company participates in E‑Verify.

#J-18808-Ljbffr

What Faith Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply