ZipRecruiter

Log In

1

Director Of Customer Operations Jobs in Appleton, WI

Camping World

Fixed Operations Director

Oshkosh, WI · On-site

$95K - $145K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As the Fixed Operations Director you will be responsible for delivering the highest level of ... Ensure a consistently high level of internal and external customer satisfaction throughout the ...

Paper Transport

Director of Business Development

De Pere, WI · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote Director of Business Development: We are seeking an experienced and dynamic Director of ... operation's teams to ensure we have a clear vision of the strengths we can deliver to customers ...

Chick-fil-A

Director of Hospitality

Ashwaubenon, WI

$40K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Roles & Responsibilities The Director of Hospitality is responsible for overseeing the operations ... operations to improve each area * Track and improve store goals with a focus on Customer Experience ...

Paper Transport

Director of Business Development

De Pere, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote Director of Business Development: We are seeking an experienced and dynamic Director of ... operation's teams to ensure we have a clear vision of the strengths we can deliver to customers ...

Chick-fil-A

Director of Talent

Green Bay, WI · On-site

$40K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

When not working in the restaurant/operations, the mission of the Director of Talent is to fill the organization with outstanding talent at every level. The overall standard is to have over 75% high ...

Chick-fil-A

Director of Hospitality

Green Bay, WI · On-site

$40K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Roles & Responsibilities The Director of Hospitality is responsible for overseeing the operations ... operations to improve each area * Track and improve store goals with a focus on Customer Experience ...

Chick-fil-A

Director of Talent

Ashwaubenon, WI

$40K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

When not working in the restaurant/operations, the mission of the Director of Talent is to fill the organization with outstanding talent at every level. The overall standard is to have over 75% high ...

Amcor

Customer Service

Oshkosh, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Customer Planning & Service Director The Director of Customer Planning & Service leads an ... Serve as a strong partner with Operations * Act as a strategic partner to Operations, suggesting ...

Eden Senior Care

Director of Wellness

Oshkosh, WI · On-site

$85K/yr

... operations * Reviews and monitors clinical documentation completed by caregiving staff to ensure ... Demonstrate excellent customer service and a positive attitude towards tenants, staff, and vendors

Fleet Farm

Director of Total Rewards

Appleton, WI · On-site

$119K - $164K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Director of Total Rewards About Fleet Farm At Fleet Farm, we're more than a retailer-we're a ... operational excellence. * Build executive dashboards, workforce analytics, and reporting that ...

Plexus Corp.

Director of Manufacturing Engineering

Neenah, WI · On-site

$149K - $246K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As Director of Automation & Digital Manufacturing, you will define and execute the strategy and ... Advanced manufacturing & NPI - Partner with site engineering, Operations and customer teams to ...

previous pagenext page

Showing results 21-40

All JobsOf Customer Operations JobsDirector Of Customer Operations JobsDirector Of Customer Operations Jobs in Appleton, WI

Director Of Customer Operations information

See Appleton, WI salary details

$33.2K

$105K

$175.1K

How much do director of customer operations jobs pay per year?

As of Aug 18, 2026, the average yearly pay for director of customer operations in Appleton, WI is $105,018.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,600.00 and $132,100.00 per year, depending on experience, location, and employer.

What does a director of customer operations do?

A Director of Customer Operations oversees the teams and processes responsible for delivering customer service and support within an organization. They develop strategies to improve customer satisfaction, streamline operations, and ensure that service standards are met or exceeded. This role often involves managing teams, analyzing performance metrics, implementing new technologies, and collaborating with other departments to enhance the customer experience. Ultimately, the Director of Customer Operations plays a key role in ensuring customers receive timely, effective support and that business goals related to customer service are achieved.

How does a director of customer operations typically collaborate with other departments to enhance the customer experience?

A Director of Customer Operations works closely with teams such as sales, product development, IT, and marketing to ensure a seamless customer experience. By coordinating with these departments, they help identify pain points in the customer journey, implement process improvements, and relay customer feedback for product enhancements. Regular cross-functional meetings and data sharing are common practices to align goals and drive customer-centric strategies. This collaborative approach not only improves satisfaction but also supports company-wide objectives for growth and retention.

What are the key skills and qualifications needed to thrive as a director of customer operations, and why are they important?

To thrive as a Director Of Customer Operations, you need a strong background in customer service management, operational strategy, and process optimization, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms, customer analytics tools, and workflow management systems is typically required, along with certifications such as Six Sigma or PMP being advantageous. Outstanding leadership, problem-solving, and communication skills set candidates apart by enabling them to motivate teams and foster cross-departmental collaboration. These skills ensure high-quality customer experiences, efficient operations, and the achievement of organizational goals.

What is the difference between Director Of Customer Operations vs Customer Service Manager?

AspectDirector Of Customer OperationsCustomer Service Manager
ResponsibilitiesOversees overall customer experience, strategy, and operational efficiency across departmentsManages daily customer service team, handles customer issues, and ensures service quality
Required CredentialsBachelor's degree; often advanced degrees or certifications in business or managementBachelor's degree; experience in customer service or related fields
Work EnvironmentStrategic, cross-departmental, leadership-focusedOperational, team management, customer interaction
Industry UsageCommon in large organizations with complex customer operationsCommon in retail, hospitality, and service industries

The main difference is that the Director Of Customer Operations focuses on strategic oversight and improving overall customer experience at a higher level, while the Customer Service Manager handles day-to-day customer interactions and team management. Both roles require customer service experience, but the director position involves broader strategic responsibilities.

Is a director of customer operations a high position?

A director of customer operations is a senior leadership role responsible for overseeing customer service strategies, team management, and operational efficiency. It is generally considered a high-level position within an organization, often reporting to executives like the VP or COO, and requires extensive experience and leadership skills.

What job categories do people searching Director Of Customer Operations jobs in Appleton, WI look for?

The top searched job categories for Director Of Customer Operations jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Director Of Customer Operations jobs?

Cities near Appleton, WI with the most Director Of Customer Operations job openings:

Director Of Customer Operations jobs near you
Infographic showing various Director Of Customer Operations job openings in Appleton, WI as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $105,018 per year, or $50.5 per hour.

Director of Service Operations - Data Centers

Generac

Oshkosh, WI

Full-time

Medical, Dental, Vision

Re-posted 6 days ago

Generac Power Systems rating

7.0

Company rating: 7.0 out of 10

Based on 66 frontline employees who took The Breakroom Quiz

352nd of 490 rated machine equipment manufacturers

Job description

We believe power is a promise - a shared commitment to be there for others when it matters most.

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.


Ready to Power a Smarter World with us?


The Director of Service Operations - Data Centers, is responsible for delivering exceptional and comprehensive aftersales support for various stationary power generation equipment as offered from the Industrial business unit of Generac Power Systems. This position will develop and manage parts & field support strategies, create and manage direct Field support organizations as well as coordinating dealer support strategy, own the internal and external product training strategy, and collaborate with product teams to resolve issues to enhance customer satisfaction.

Key Responsibilities

  • Responsible for overseeing a 24/7 consumer support operation of 100+ agents in a high-volume B2C manufacturing environment. This role ensures a seamless, customer-centric post-sale experience by driving performance across all support channels, meeting key service metrics, and leading process improvements. Mentors team leaders and collaborates cross-functionally to resolve issues and continuously improve the end-to-end experience.

  • Build, lead, and mentor a high-performing team of field service professionals, setting clear performance metrics and driving continuous development.

  • Develop and execute regional dealer, training, and aftersales/parts support strategies to improve coverage and effectiveness.

  • Oversee troubleshooting and resolution of technical issues for stationary power generation equipment with a speed-to-resolution and quality-first mindset.

  • Implement support strategies and processes that enhance customer satisfaction, operational efficiency, and effective resource balancing.

  • Drive continuous improvement initiatives to reduce downtime, optimize product performance, and elevate service execution.

  • Partner cross-functionally with product development, sales, and technical support to resolve issues and provide feedback for product enhancements.

  • Build and maintain strong client and dealer relationships through proactive communication, reporting, and responsiveness to performance metrics.

Minimum Qualifications

  • Bachelor's degree (or equivalent knowledge) in Engineering (Electrical preferred), Business Administration, or equivalent knowledge.

  • 7 years of experience in large diesel or natural gas generators product support, technical service management, or a related field.

  • 4 years of management level experience

  • Experience with large Data Center SLA requirements

Leadership Principles

  • PMP and Lean Six Sigma certified, with additional product support and service certifications (CMRP, CTSP, CSM) and Uptime Institute credentials (ATD, ATS, AOP).

  • 10+ years of experience with power generation equipment, including reciprocating-engine generators, transfer switches, and spark-ignited systems.

  • Advanced expertise in engine maintenance, natural gas fuel systems, electronics, electromechanical technology, and data center design.

  • Strong working knowledge of mechanical design, AC/DC circuitry, power generation systems, wiring schematics, and connection diagrams.

  • Highly skilled in troubleshooting and independent decision-making, with experience using SAP (or equivalent ERP) and Salesforce.

Great Reasons to Work for Generac

  • Competitive Benefits: Health, Dental, Vision,401kand many more

  • State-of-the-artfacility with an onsite gym, walking trails, cafe, freeparkingand manyemployeeactivities

  • Scheduled events throughout the year that allow our employees, both current and retirees, togather togetherand enjoy their time with their families and co-workers

  • Enjoy summer hours (Memorial Day - Labor Day)

  • Pride! When a storm strikes, Generac employees always rise to the occasion. Each time a storm hits,many employees volunteer their time with the customer support team or on the production line,while others go right intostorm-affected areas to repair generators

  • Make a positive impact. Generac has always been community-minded and dedicated to giving back.The company proudlyoffersa Volunteer Time Off program,invitingteam members toparticipateincharitable volunteer opportunities on company time.

  • We believe in having fun. From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days.

  • We'rean inclusive company that celebrates differences and keeps equity and respect at the forefront.

  • We offer productloanand discount programs.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law."

What Generac Power Systems employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply