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Director Of Customer Experience Jobs in Riverside, CA

PatientFi

Customer Experience Agent

Irvine, CA · On-site

$57K - $60K/yr

You will be a crucial part of PatientFi's overall success by being the direct link between medical ... work experience * Speak English Fluently; Spanish speaker desired * Customer Service: 1 year ...

Revelyst

B2C Customer Experience

Irvine, CA

$17.50 - $20/hr

This position reports to the Customer Success Manager and is based out of our Irvine, CA office. As ... Experience within the MX, Bike and Action Sports Lifestyle Industry is a plus Pay Range: Hourly ...

SAMYANG AMERICA INC

Manager, Customer Experience

Brea, CA · On-site

$100K - $122K/yr

If you're ready to be part of a brand that's more than just a food brand that moves culture and creates unforgettable moments - join our team today! Position Summary: The Manager, Customer Experience ...

Revelyst

B2C Customer Experience

Irvine, CA · On-site

$17.50 - $20/hr

This position reports to the Customer Success Manager and is based out of our Irvine, CA office. As ... Experience within the MX, Bike and Action Sports Lifestyle Industry is a plus Pay Range: Hourly ...

TJX Companies

Customer Experience Supervisor

San Dimas, CA · On-site

$17.90 - $18.40/hr

You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes ... Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ...

Tjx

Customer Experience Supervisor

San Dimas, CA · On-site

$17.90 - $18.40/hr

You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes ... Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ...

Five Below

Customer Experience Manager

Riverside, CA · On-site

$19.90/hr

Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no ... S.T. customer service experience; ensuring that each guest has a fast, friendly check out ...

TJX Companies

Customer Experience Supervisor

San Dimas, CA · On-site

$17.90 - $18.40/hr

You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes ... Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of ...

Five Below

Customer Experience Manager

Riverside, CA · On-site

$19.90/hr

Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no ... S.T. customer service experience; ensuring that each guest has a fast, friendly check out ...

Five Below

Customer Experience Manager

Riverside, CA · On-site

Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no ... S.T. customer service experience; ensuring that each guest has a fast, friendly check out ...

SHUR-CO

Director of Engineering

Menifee, CA

Translate customer, market, and business requirements into innovative, reliable, manufacturable ... Demonstrated experience leading engineering projects from concept through production release.

KDC Construction

Director of Construction

Corona, CA · On-site

$180 - $250/hr

... experience and customer expectations. 8. Develop and maintain customer relationships. 9. Works with the Construction Team to meet customer expectations. 10. Administers timely performance reviews for ...

Kids for the Future

Director of Operations

Perris, CA · On-site

$130 - $165/hr

Establish excellent customer relations and ensure that the account receives the highest level of ... Proven effective leadership experience in managing senior managers and non-exempt employees.

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Showing results 21-40

All JobsOf Customer Experience JobsDirector Of Customer Experience JobsDirector Of Customer Experience Jobs in Riverside, CA

Director Of Customer Experience information

See Riverside, CA salary details

$40.7K

$128.7K

$205K

How much do director of customer experience jobs pay per year?

As of Sep 3, 2026, the average yearly pay for director of customer experience in Riverside, CA is $128,675.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,100.00 and $153,900.00 per year, depending on experience, location, and employer.

What does a director of customer experience do?

A Director of Customer Experience leads the strategy and execution of initiatives aimed at improving the overall experience customers have with a company. This role involves analyzing customer feedback, collaborating with various departments, and implementing processes to ensure customer satisfaction and loyalty. They often oversee customer service teams, develop training programs, and use data to drive improvements. The goal is to create a seamless and positive journey for customers, from initial contact through post-purchase support.

What are the main challenges a director of customer experience typically faces when aligning customer service strategies across multiple departments?

A Director of Customer Experience often encounters challenges in ensuring consistent customer service standards across diverse teams such as sales, support, and product development. This requires fostering strong cross-departmental communication, aligning goals, and implementing unified processes to deliver a seamless customer journey. Overcoming resistance to change and integrating feedback loops are crucial to maintain high service quality and drive continuous improvement. Success in this role often depends on building collaborative relationships and effectively managing organizational change.

What are the key skills and qualifications needed to thrive as a director of customer experience, and why are they important?

To thrive as a Director Of Customer Experience, you need expertise in customer journey mapping, data analysis, and strategic planning, often supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Outstanding leadership, communication, and problem-solving skills help you inspire teams and drive customer-centric initiatives. These competencies are crucial for optimizing customer satisfaction, loyalty, and overall business growth.

What job categories do people searching Director Of Customer Experience jobs in Riverside, CA look for?

The top searched job categories for Director Of Customer Experience jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Director Of Customer Experience jobs?

Cities near Riverside, CA with the most Director Of Customer Experience job openings:

Director Of Customer Experience jobs near you

Customer Experience Representative

Sierra Forest Products Inc.

Tustin, CA • On-site

$55 - $65/hr

Other

Posted 2 days ago

New

Job description

Who we are:

At Sierra Forest Products, we’re more than a leading North American distributor of specialty wood products—we’re a team committed to professionalism, care, and creating spaces that enhance lives and the health of the planet. Founded on the principles of integrity and belonging, we’ve built an organization where your contributions truly matter.

Position:

Customer Experience

Location:

Tustin, CA

Compensation:

$55,000 - $65,000

Employment Type:

Full-time, Onsite

Vacancy:

This posting is for an existing, currently open position.

Deliver the Difference with us:

As a Customer Experience Representative for Sierra Forest Products, you will have the opportunity to expand your skillset and enhance our overall customer experience.

The Customer Experience Representative’s responsibilities include supporting sales, promoting customer satisfaction, and establishing and growing a base of accounts that do not require direct visits from a Sales Representative. The Customer Experience Representative is expected to be independently knowledgeable about a broad range of our products and capable of selling the benefits to our customers.

Your Role & Impact:
  • Deliver exceptional and quality customer service to existing customers and clients.
  • Handle inbound sales inquiries and customer inquiries.
  • Process and enter sales orders.
  • Resolve order-related issues (delays, credits, and returns).
  • Collaborate with cross function teams (logistics, warehouse, and purchasing to ensure overall operational success).
  • Actively sell and grow an existing account base.
  • Become a brand ambassador with a comprehensive knowledge of our products and specifications.
  • Provide overall sales support to the outside sales team.
  • Build and maintain relationships with vendors, suppliers, and other stakeholders to ensure seamless coordination and collaboration in support of fleet operations.
  • Continuous Improvement: Identify opportunities for process improvements and implement initiatives to enhance the overall effectiveness and efficiency of fleet operations.
What Makes You Stand Out:
  • Driven, positive and energetic individual.
  • Ability to resolve problems and conflicts as they occur.
  • Proven experience in sales and/or the building products industry.
  • Passion for relationship building.
  • Ability to work in a fast paced, team driven environment.
  • Hard working and entrepreneurial.
Why Join Sierra Forest Products?
  • People First Culture: We stand proudly for our people, supporting success through career advancement, continuous learning, and a collaborative environment.
  • Competitive Rewards: Enjoy competitive pay, comprehensive family benefits, tuition reimbursement, and programs designed to support not only you but your family as well.
  • Growth & Innovation: Join a company that champions innovation and sustainability—where your ideas drive progress and help shape the future.
  • Purpose-Driven Work: Our mission is simple: Deliver the Difference to our customers when they need it, by people who know and care. Every role here makes a real impact on our customers and local communities.
AI Usage & Disclosure:

This recruitment process may involve the use of artificial intelligence (AI) or automated tools to assist in screening, assessing, or selecting candidates.

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