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Director Of Customer Development Jobs in Washington

Pixalate, Inc.

Director of Customer Success

Reston, VA · On-site

$130K - $175K/yr

... Director of Customer Success in the East Coast. Successful candidates will advise executive ... Understand the competitive landscape, new industry developments, and standards * Collaborate with ...

Pixalate, Inc.

Director of Customer Success

Mclean, VA · On-site

$130K - $175K/yr

... Director of Customer Success in the East Coast. Successful candidates will advise executive ... Understand the competitive landscape, new industry developments, and standards * Collaborate with ...

RELX

Director of Customer Success

Bethesda, MD · On-site +1

$144K/yr

About the Role The Customer Success Director is the senior strategic owner of Mytonomy's most important relationships with health systems and health plans. In this role, you will serve as a trusted ...

RELX Group plc

Director of Customer Success

Bethesda, MD · On-site

$103K - $173K/yr

About the Role The Customer Success Director is the senior strategic owner of Mytonomy's most important relationships with health systems and health plans. In this role, you will serve as a trusted ...

Elsevier

Director of Customer Success

Bethesda, MD · On-site

$103K - $173K/yr

About the Role The Customer Success Director is the senior strategic owner of Mytonomy's most important relationships with health systems and health plans. In this role, you will serve as a trusted ...

RELX

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

About the Role The Customer Success Director is the senior strategic owner of Mytonomy's most important relationships with health systems and health plans. In this role, you will serve as a trusted ...

Elsevier

Director of Customer Success

Bethesda, MD · On-site +1

$144K/yr

About the Role The Customer Success Director is the senior strategic owner of Mytonomy's most important relationships with health systems and health plans. In this role, you will serve as a trusted ...

Elsevier

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

About the Role The Customer Success Director is the senior strategic owner of Mytonomy's most important relationships with health systems and health plans. In this role, you will serve as a trusted ...

Kelly Services

Director of Development

Lanham, MD · On-site

$500K/yr

Job Title: Director of Development Location: Lanham, MD (Hybrid) Salary: $110,000-$125,000 ... Experience with CRM systems, budgeting, and development operations preferred This is an excellent ...

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All JobsOf Customer Development JobsDirector Of Customer Development JobsDirector Of Customer Development Jobs in Washington

Director Of Customer Development information

See Washington salary details

$48.7K

$93.5K

$183.5K

How much do director of customer development jobs pay per year?

As of Aug 15, 2026, the average yearly pay for director of customer development in Washington is $93,550.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,300.00 and $110,400.00 per year, depending on experience, location, and employer.

How does a director of customer development typically collaborate with sales and marketing teams to drive customer growth?

A Director of Customer Development works closely with both sales and marketing teams to align strategies that attract, retain, and expand the customer base. This often involves facilitating regular cross-functional meetings, sharing customer insights, and co-developing targeted campaigns. The role requires balancing strategic vision with hands-on leadership, ensuring that both teams are coordinated in messaging and approach. Effective collaboration leads to stronger customer relationships, increased revenue opportunities, and a unified approach to meeting organizational goals.

What are the key skills and qualifications needed to thrive as a director of customer development, and why are they important?

To thrive as a Director Of Customer Development, you need expertise in sales strategy, account management, and business development, often supported by a bachelor’s or master’s degree in business or related fields. Familiarity with CRM platforms like Salesforce, sales analytics tools, and project management systems is typically required. Exceptional leadership, negotiation, and interpersonal communication skills help foster client relationships and drive team performance. These skills are crucial for identifying growth opportunities, maintaining customer satisfaction, and achieving organizational revenue targets.

What does a director of customer development do?

A Director of Customer Development is responsible for building and nurturing relationships with key clients to drive business growth. They identify opportunities to expand partnerships, lead customer engagement strategies, and ensure customer satisfaction. This role often involves collaborating with sales, marketing, and product teams to align solutions with client needs, as well as analyzing market trends to inform business decisions. Ultimately, they aim to maximize long-term revenue and customer loyalty for the company.

What is the difference between Director Of Customer Development vs Customer Success Manager?

AspectDirector Of Customer DevelopmentCustomer Success Manager
Primary FocusStrategic growth and expansion of customer accountsEnsuring customer satisfaction and retention
ResponsibilitiesDeveloping customer strategies, managing large accounts, leading teamsOnboarding, support, and ongoing relationship management
Work EnvironmentLeadership roles, cross-department collaborationCustomer-facing, support-oriented
Required CredentialsBachelor’s degree, experience in sales, account managementBachelor’s degree, experience in customer service or support

The main difference is that the Director Of Customer Development focuses on strategic growth and expanding customer relationships, while a Customer Success Manager concentrates on maintaining customer satisfaction and retention. Both roles require strong communication skills and industry knowledge, but their goals and daily tasks differ significantly.

What are popular job titles related to Director Of Customer Development jobs in Washington?

For Director Of Customer Development jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Director Of Customer Development jobs in Washington look for?

The top searched job categories for Director Of Customer Development jobs in Washington are:

What cities in Washington are hiring for Director Of Customer Development jobs?

Cities in Washington with the most Director Of Customer Development job openings:

Director Of Customer Development jobs near you
Infographic showing various Director Of Customer Development job openings in Washington as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $93,550 per year, or $45 per hour.

Director of Customer Success

Pixalate, Inc.

Reston, VA • On-site

$130K - $175K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

Director, Customer Success 
Employment Type: Full-Time
Location: Hybrid in VA or NY (U.S.-Based Applicants Only)
ABOUT THE ROLE
We are looking for a dynamic, data-driven, and charismatic candidate to fill our Director of Customer Success in the East Coast. Successful candidates will advise executive leadership on strategies to grow and retain Pixalate’s customers and partners, as well as serve as a leader for other members of the Customer Success team. This candidate will also establish and maintain active relationships with clients through regular and consistent engagement, demonstrating deep market knowledge and programmatic expertise. 
RESPONSIBILITIES

  • Work with the executive team in setting a strategy to drive customer engagement, growth, and retention with a focus on churn reduction and client advocacy.  
  • Own and manage key client relationships across Pixalate’s client roster, particularly those operating in the programmatic ecosystem such as major sell-side platforms (“SSPs”), demand-side platforms (“DSPs”), ad exchanges, agencies, and publishers.
  • Guide the customer to achieve their business goals and to address concerns when it comes to ad fraud prevention and privacy compliance. 
  • Employ a data-driven approach to monitoring customer engagement metrics, team KPIs, and account health to identify risk and to take decisive next steps..
  • Understand the competitive landscape, new industry developments, and standards
  • Collaborate with other teams including Sales and Marketing to create and optimize strategies for upsell and cross-sell opportunities. 

QUALIFICATIONS

  • BA/BS degree in technical, business, or other related fields (or equivalent experience)
  • 4+ years experience in client-facing customer success, technical account management, and/or technical sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks, or other digital advertising technology vendors
  • Advanced experience in creating strategies, guidelines, and objectives to drive customer engagement, growth, and retention 
  • How to lead a high-performing customer success team with proven performance and revenue goal achievements
  • Understand Invalid Traffic (IVT) and viewability in the context of digital advertising
  • Expertly understand the programmatic digital advertising to communicate client requests to Pixalate’s technical teams and to provide client guidance
  • Differences and similarities among digital advertising channels (e.g., desktop, mobile web, in-app mobile, and OTT/CTV in the context of display, video, and native advertising). 
  • How to translate insights from Pixalate’s product suite into ROI and operational client recommendations
  • Expert communication skills and the ability to hold C-level customer conversations that drive business opportunities.
  • Understanding of digital media ecosystem terminology and ad operations tools and practices (e.g., campaign optimization, javascript, tagging, cookie, macros, and platforms)

BENEFITS

Benefits 

Health & Wellbeing

  • Medical, dental, and vision insurance — 100% of employee premiums covered by Pixalate, 50% for dependents
  • Generous parental leave and maternity leave
  • Unlimited PTO

Financial

  • 401(k)
  • Employee referral bonus program
  • Monthly internet reimbursement

Work Style

  • Remote-first — work from the DC or NY metro area
  • Casual, flexible work environment
  • Annual team events
  • Clear path to sales leadership as Pixalate’s team grows
  • International and Domestic Travel


Pixalate is an online trust and safety platform that protects businesses, consumers and children from deceptive, fraudulent and non-compliant mobile, CTV apps and websites.

Our software and data have been used to unearth multiple high profile criminal and illegal surveillance cases including:

  • Gizmodo: An iCloud Feature Is Enabling a $65 Million Scam, New Research Says
  • Adweek: A 7-Figure Ad Fraud Scheme Running on Roku Underlines Murkiness of CTV
  • Washington Post: Your kids’ apps are spying on them
  • Pro Publica: Porn, Piracy, Fraud: What Lurks Inside Google’s Black Box Ad Empire
  • ABC7 News: The State of Children's Privacy Online
  • NBC News: How many apps are tracking your children

Our team of lawyers, data scientists, engineers, economists and researchers span globally with presence in California, New York, Washington DC , London and Singapore.

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