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Director Of Customer Development Jobs in Texas (NOW HIRING)

LeadsOnline

Director of Customer Support

Plano, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Director of Customer Support is a senior leadership position that is responsible for shaping ... Talent Development - Invests in people and builds high-performing teams. * Results Orientation ...

leadsonline

Director of Customer Support

Plano, TX · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Director of Customer Support is a senior leadership position that is responsible for shaping ... Talent Development - Invests in people and builds high-performing teams. * Results Orientation ...

leadsonline

Director of Customer Support

Plano, TX · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Director of Customer Support is a senior leadership position that is responsible for shaping ... Talent Development - Invests in people and builds high-performing teams. * Results Orientation ...

Federal Employee Service Association

Be Seen First

Director of Customer Experience

Nacogdoches, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

What You'll Do as Director of Customer Experience: You will lead a high-performance, multi-site ... Paid Training & Career Development * Set your own schedule within our hours of operation. The site ...

INNERGY

Director of Customer Enablement

Austin, TX

The Director of Customer Enablement is responsible for building and leading INNERGY's customer ... development, cross-functional leadership, analytics, and operational execution to build a world ...

PSS Industrial Group

Director of Customer Experience

Houston, TX · On-site

$100 - $130/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

## Director of Customer ExperienceApplyremote type: Hybridlocations: Houston, TXtime type: Full ... Development* Partner with Human Resources and Training teams to develop customer experience ...

INNERGY

Director of Customer Enablement

Austin, TX

The Director of Customer Enablement is responsible for building and leading INNERGY's customer ... development, cross-functional leadership, analytics, and operational execution to build a world ...

PSS Cross Country

Director of Customer Experience

Houston, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Director of Customer Experience is responsible for building and scaling a best-in-class ... Development * Partner with Human Resources and Training teams to develop customer experience ...

PSS Cross Country

Director of Customer Experience

Houston, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Director of Customer Experience is responsible for building and scaling a best-in-class ... Development * Partner with Human Resources and Training teams to develop customer experience ...

PSS

Director of Customer Experience

Houston, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Director of Customer Experience is responsible for building and scaling a best-in-class ... Development * Partner with Human Resources and Training teams to develop customer experience ...

INNERGY

Director of Customer Enablement

Austin, TX · On-site +1

The Director of Customer Enablement is responsible for building and leading INNERGY's customer ... development, cross-functional leadership, analytics, and operational execution to build a world ...

leadsonline

Director of Customer Success

Plano, TX · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Director of Customer Success owns the global post-sale customer relationship across our full ... Team Leadership & Development * Lead, coach, and grow a two-sided organization--Customer Success ...

Closinglock

Director of Customer Success

Austin, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About the Role Closinglock is looking for a Director of Customer Success to lead and scale our post-sale motion across our Enterprise and Mid-Market customer segments. You'll own the full customer ...

LeadsOnline

Director of Customer Success

Plano, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Director of Customer Success owns the global post-sale customer relationship across our full ... Team Leadership & Development * Lead, coach, and grow a two-sided organization-Customer Success ...

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Showing results 1-20

All JobsOf Customer Development JobsDirector Of Customer Development JobsDirector Of Customer Development Jobs in Texas

Director Of Customer Development information

See Texas salary details

$40.1K

$77K

$150.9K

How much do director of customer development jobs pay per year?

As of Aug 16, 2026, the average yearly pay for director of customer development in Texas is $76,953.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,200.00 and $90,800.00 per year, depending on experience, location, and employer.

How does a director of customer development typically collaborate with sales and marketing teams to drive customer growth?

A Director of Customer Development works closely with both sales and marketing teams to align strategies that attract, retain, and expand the customer base. This often involves facilitating regular cross-functional meetings, sharing customer insights, and co-developing targeted campaigns. The role requires balancing strategic vision with hands-on leadership, ensuring that both teams are coordinated in messaging and approach. Effective collaboration leads to stronger customer relationships, increased revenue opportunities, and a unified approach to meeting organizational goals.

What are the key skills and qualifications needed to thrive as a director of customer development, and why are they important?

To thrive as a Director Of Customer Development, you need expertise in sales strategy, account management, and business development, often supported by a bachelor’s or master’s degree in business or related fields. Familiarity with CRM platforms like Salesforce, sales analytics tools, and project management systems is typically required. Exceptional leadership, negotiation, and interpersonal communication skills help foster client relationships and drive team performance. These skills are crucial for identifying growth opportunities, maintaining customer satisfaction, and achieving organizational revenue targets.

What does a director of customer development do?

A Director of Customer Development is responsible for building and nurturing relationships with key clients to drive business growth. They identify opportunities to expand partnerships, lead customer engagement strategies, and ensure customer satisfaction. This role often involves collaborating with sales, marketing, and product teams to align solutions with client needs, as well as analyzing market trends to inform business decisions. Ultimately, they aim to maximize long-term revenue and customer loyalty for the company.

What is the difference between Director Of Customer Development vs Customer Success Manager?

AspectDirector Of Customer DevelopmentCustomer Success Manager
Primary FocusStrategic growth and expansion of customer accountsEnsuring customer satisfaction and retention
ResponsibilitiesDeveloping customer strategies, managing large accounts, leading teamsOnboarding, support, and ongoing relationship management
Work EnvironmentLeadership roles, cross-department collaborationCustomer-facing, support-oriented
Required CredentialsBachelor’s degree, experience in sales, account managementBachelor’s degree, experience in customer service or support

The main difference is that the Director Of Customer Development focuses on strategic growth and expanding customer relationships, while a Customer Success Manager concentrates on maintaining customer satisfaction and retention. Both roles require strong communication skills and industry knowledge, but their goals and daily tasks differ significantly.

What are popular job titles related to Director Of Customer Development jobs in Texas?

For Director Of Customer Development jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Director Of Customer Development jobs in Texas look for?

The top searched job categories for Director Of Customer Development jobs in Texas are:

What cities in Texas are hiring for Director Of Customer Development jobs?

Cities in Texas with the most Director Of Customer Development job openings:

Director Of Customer Development jobs near you
Infographic showing various Director Of Customer Development job openings in Texas as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $76,953 per year, or $37 per hour.

Director of Customer Support

LeadsOnline

Plano, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

At LeadsOnline, we bridge the gap between technology and justice, empowering law enforcement agencies with cutting-edge solutions to close cases and serve their communities. This is a senior leadership role at the center of that mission: ensuring that every agency we serve-from a rural detective running a first search to a national program correlating ballistic evidence across borders-fully realizes the value of the tools they've invested in. Everything we do is grounded in our core values of Service, Energy, Ownership, and People, and we're looking for a leader who embodies them.
The Director of Customer Support is a senior leadership position that is responsible for shaping and executing the global strategy for Customer Support at LeadsOnline. Reporting directly to the Chief Commercial Officer (CCO), this role oversees a broad portfolio of services including customer care, user onboarding, technical support, training elements, communications, and quality assurance. The primary goal is to deliver exceptional customer experience, drive operational excellence, and enhance revenue retention across all regions.
As LeadsOnline transitions further toward a subscription-based SaaS model, the Customer Support function plays a pivotal role in supporting this evolution. The Director will lead a global team and collaborate closely with Sales, Marketing, Product Development, and other key stakeholders to ensure the Customer Support portfolio delivers measurable business value and aligns with market needs. This position is located in our Corporate Office in Plano, TX.
What You'll Do
Strategic Leadership
  • Develop and execute the global Customer Support strategy, ensuring alignment with business goals and market trends
  • Partner with Sales and Marketing to define and position Customer Support offerings that drive growth and customer value
  • Contribute to go-to-market strategies and support demand generation initiatives for customer solutions

Operational Excellence
  • Lead Customer Support teams across North America, Europe, Africa, and Asia, including Technical Support, Deployment, Security, Training, and QA functions
  • Monitor customer feedback and industry best practices to continuously improve service delivery and product support
  • Ensure consistency in service quality and operational standards across all regions

Customer Experience & Retention
  • Champion a customer-first mindset and ensure high levels of satisfaction and engagement
  • Manage escalations and serve as a trusted advisor to senior customer stakeholders
  • Build and maintain strong relationships with key customer decision-makers

Team & Talent Development
  • Attract, retain, and develop top talent across the Customer Support organization
  • Foster a culture of innovation, collaboration, and accountability
  • Mentor and coach team members, ensuring optimal staffing and utilization

Performance & Financial Management
  • Define and track KPIs to measure service effectiveness and customer outcomes
  • Manage budgets, forecasts, and resource planning to support strategic objectives
  • Provide input into the company's strategic plan and annual operating budget

Leadership Competencies
  • Strategic Thinking - Anticipates future trends and translates them into actionable strategies.
  • Customer Focus - Builds strong relationships and delivers customer-centric solutions.
  • Innovation - Encourages creativity and continuous improvement.
  • Collaboration - Works effectively across teams and functions.
  • Talent Development - Invests in people and builds high-performing teams.
  • Results Orientation - Delivers consistent outcomes under pressure.
  • Accountability - Holds self and others to high standards of performance.
  • Trust & Integrity - Builds credibility through honesty and authenticity.
  • Decision-Making - Makes timely, data-driven decisions that move the business forward.
  • Vision & Purpose - Inspires others with a compelling strategic direction.

Qualifications & Experience
  • Must be a US Citizen
  • Minimum 10 years of leadership experience in global customer service or support, ideally within SaaS, HaaS, or e-commerce environments
  • Proven success managing large, matrixed teams across multiple geographies
  • Transformation and change management experience preferred as we endeavor to integrate multiple teams, products, and service levels into one customer experience
  • Data-driven; keen understanding of core KPIs and ability to rally teams around them
  • Experience working with government clients (e.g., Public Safety, Defense) a plus
  • Expertise in quality assurance, testing, and validation processes
  • Demonstrated ability to lead through ambiguity, drive results, and influence outcomes
  • Excellent communication skills; additional languages are a plus
  • Bachelor's degree required; MBA or equivalent preferred
  • Certifications in Six Sigma, ITIL, Agile, or PMP are highly desirable

Benefits
As part of our comprehensive benefits package, LeadsOnline provides the following to eligible employees:
  • Compensation will be commensurate with experience.
  • Employee paid Medical, Dental, and Vision
  • Generous paid vacation
  • 401k with company matching
  • HSA with employer contributions
  • FSA
  • Supplemental coverage such as accident, critical illness, hospitalization, life
  • Short-Term and Long-Term Disability
  • Parental Leave

Why Join LeadsOnline?
Be part of a team where your work truly matters. Help law enforcement agencies serve their communities better while thriving in a supportive, mission-driven culture that values Service, Energy, Ownership, and People.
What You Can Expect From Us:
We serve with Energy, diligence, and persistence. We deeply believe the work we do makes a difference in the lives of our users, the communities they protect, and the victims they serve. Guided by Ownership, we continually push to make our products better and to make each other better. At LeadsOnline, we take our work seriously but not ourselves. You'll find joy, camaraderie, and fun in everything we do. That's Service, Energy, Ownership, and People in action.
LeadsOnline is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics.
LeadsOnline maintains a drug-free workplace. The unlawful use, possession, or distribution of controlled substances or marijuana is strictly prohibited and will result in disciplinary action, up to and including termination.

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