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Director Of Client Success Jobs in Alabama (NOW HIRING)

Transform9

Director of Client Success

Birmingham, AL · On-site

Requirements * 8+ years in customer success or account management, with 3+ years leading teams * Track record of building CS processes from scratch and hitting retention targets * Data-driven ...

Transform9

Director of Client Success

Birmingham, AL · On-site

Requirements * 8+ years in customer success or account management, with 3+ years leading teams * Track record of building CS processes from scratch and hitting retention targets * Data-driven ...

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Director Of Client Success information

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$34.9K

$110.1K

$162.2K

How much do director of client success jobs pay per year?

As of Sep 7, 2026, the average yearly pay for director of client success in Alabama is $110,067.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,600.00 and $131,900.00 per year, depending on experience, location, and employer.

What does a director of client success do?

A Director of Client Success is responsible for overseeing the client success team and ensuring that clients achieve their desired outcomes while using a company's products or services. They develop and implement strategies to enhance client satisfaction, retention, and growth. This role involves collaborating closely with sales, support, and product teams to address client needs, resolve issues, and identify opportunities for upselling or cross-selling. Additionally, a Director of Client Success often analyzes client feedback and usage data to drive continuous improvement within the organization.

What are the key skills and qualifications needed to thrive as a director of client success?

To thrive as a Director Of Client Success, you need a strong background in client relationship management, strategic planning, and leadership, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is typically required. Exceptional communication, problem-solving, and team management skills help you build trust and drive results for both clients and internal teams. These skills ensure client retention, foster long-term partnerships, and contribute to overall business growth.

How does a director of client success typically collaborate with other departments to enhance the client experience?

A Director of Client Success frequently works cross-functionally with sales, product, and support teams to ensure that client needs are met holistically. They may participate in regular meetings to relay client feedback, advocate for necessary product improvements, and coordinate onboarding or renewal strategies. This role often requires balancing multiple priorities and fostering open communication channels, making strong collaboration skills essential. By aligning internal teams around client objectives, Directors of Client Success play a pivotal role in driving satisfaction and long-term retention.

What are the most commonly searched types of Of Client Success jobs in Alabama?

The most popular types of Of Client Success jobs in Alabama are:

What job categories do people searching Director Of Client Success jobs in Alabama look for?

The top searched job categories for Director Of Client Success jobs in Alabama are:

What cities in Alabama are hiring for Director Of Client Success jobs?

Cities in Alabama with the most Director Of Client Success job openings:

Director Of Client Success jobs near you
Infographic showing various Director Of Client Success job openings in Alabama as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $110,067 per year, or $52.9 per hour.

Director of Client Success

Transform9

Birmingham, AL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Calling your doctor shouldn't be harder than seeing your doctor. But at most practices, patients wait on hold, front-office staff drown in ring queues, and revenue walks out the door with every missed call.
Transform9 builds AI agents that answer every call for physician practices - scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents integrate directly with each practice's EHR, practice management, and phone systems, and adapt to how their front office actually works.
Our agents have handled millions of patient calls for thousands of providers, cut average hold times by 90%, and decreased call abandonment by 80%. We're headquartered in Birmingham, AL, and growing fast.
About the role
Retention is the whole ballgame for a company whose product answers its clients' phones - and ours is working: net revenue retention is currently above 140%. You'll lead the entire post-sale organization - account management, implementation, and support, 10+ people and growing - and own the playbooks that keep that number climbing as we scale.
What you'll do
  • Lead and grow a 10+ person organization spanning account management, implementation, and support
  • Protect and build on our 140%+ net revenue retention as the account base scales
  • Build the playbooks: onboarding, QBRs, health scoring, risk escalation
  • Develop relationships with senior stakeholders at our top accounts
  • Own and resolve complex escalations end-to-end
  • Partner with sales, product, and engineering as the voice of the customer
  • Define and report the CS metrics that matter to leadership and the board
Location
Full-time onsite at our Birmingham, AL office.
Requirements
  • 8+ years in customer success or account management, with 3+ years leading teams
  • Track record of building CS processes from scratch and hitting retention targets
  • Data-driven operator: NRR, adoption, and time-to-value are your native language
  • Strong hiring and coaching record
Nice to have
  • Experience in healthcare technology or with provider organizations
  • Experience leading implementation or support functions alongside account management

Benefits
  • Top-tier health coverage: medical, dental & vision
  • 401(k)
  • Paid time off + holidays, and paid parental leave

If you want to fix the front door of healthcare, we'd love to hear from you.
Transform9 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Note: the Transform9 team will only email you from a transform9.com email address.

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