Director Of Client Services Jobs in Silver Spring, MD

Title:  Assistant Director of Programs 

Department: Artemis House, Region III 

Reports to:  Director of Artemis House Region III

FLSA Status: Exempt 

Salary: $64,000 - $69,000

About Us: 

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County.  Since the organization's inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 200 employees committed to preventing and ending homelessness and domestic violence.  In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children.    

Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.).  In addition to our incredible mission and culture, we offer our employees a work-life balance, 401K (with employer matching), and core benefits (medical/dental/vision) for full-time employees with a generous employer contribution towards premiums. 

About the Role: 

The Assistant Director of Programs is responsible for overseeing the service delivery team at Artemis House's Region III location, in addition to providing case management services to a reduced caseload of shelter households. The Assistant Director of Programs directly supervises 4 Case Managers. Additionally, the Assistant Director of Programs supports the Director of Artemis House Region III in maintaining efficient, safe operation of the 56-bed shelter facility and ensuring client needs are met. The Assistant Director of Programs will collaborate with the Assistant Director of Operations to ensure consistent delivery of client services across the Artemis Region III team. 

How you will contribute: 

•  Supervise the case management team, composed of 3 Full-Time Case Managers and 1 Part-Time Case Manager in the provision of trauma-informed, client-driven approach in all facets of daily work (crisis calls, completing safety plans, court accompaniment, etc.) 
• Provide comprehensive case management services to a reduced caseload of shelter households 
• Oversee client services for Artemis House Region III and collaborate with Artemis House Region I staff to accept clients into the Region III shelter facility 

• Provide leadership, direction, and oversight for service delivery to program participants 
• Demonstrate an understanding of trauma-informed services and the unique needs of clients experiencing domestic violence 
• Support staff in delivering complex case management for cases that demand higher level solutions 
• Ensure that services are implemented in accordance with agency philosophy, best practice, grant and contract requirements and all applicable federal, state and local regulations 
• Meet with clients as needed to address any concerns/issues related to their stay and to provide a safe and comfortable environment 
• Conduct in-depth intake to include safety planning and risk assessments for all clients entering Artemis House Region III (as a backup when Case Manager is unavailable) 
• Manage the overall input and accuracy of data stored in the domestic violence client tracking system (VADATA, DVHD) 
• Conduct file and data reviews and ensure proper documentation of services provided to clients 
• Provide coaching and professional development to direct reports through regularly scheduled one on one meetings and evaluations 
• Verify and approve staff timesheets and leave requests 
• With Division Director, develop new program initiatives and recommendations based on program outcomes and needs 
• Collaborate with community partners and service providers to meet the needs of client population 
• Serve in an on-call capacity to help staff address crisis issues 
• In collaboration with the Division Director, will support and play an active role in the hiring and onboarding process 
• Ensure compliance with all agency policies 
• Proficiently operate a personal computer, fax, printer, copier and Microsoft Office products (email, calendar, drive, etc.). 
• Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect and Empowerment 
• Perform other duties deemed necessary to support the program and agency 

Requirements

Required: 

• A bachelor's degree in human services/ related field or commensurate experience 
• 3+ years of experience working with victims of domestic violence and sexual assault. 
• 3+ years of program and staff management 
• Strong public speaking and communication skills 
• Strong written communication skills 
• Ability to prioritize competing priorities and make sound judgements 
• Valid Driver's License 
• Willingness to work evenings and weekends when needed 

Preferred: 

• A master's degree in a social work strongly preferred. 
• Experience leading/ supporting programs serving homeless families and victims of domestic violence/ sexual violence 
• Experience leading/managing in a residential environment 

 Physical Requirements: 

• Annual TB Test is required 
• Ability to sit or stand for long periods 
• Ability to lift items weighing 10-20 pounds 

Benefits

Benefits: 

• Medical, Dental & Vision Insurance 

• 401K contributions with a 4% employer match 

• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off 

• Four Semi-Annual Team Building Events 

Equal Employment Opportunity: 

Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department. 

Drug and Alcohol-Free Workplace Policy:  

Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.