Director Of Client Services Jobs in Rochester, NY

Lollypop Farm, the Humane Society of Greater Rochester, is hiring for a full-time, Director of Accounting. The Director of Accounting is responsible for all areas relating to financial reporting including, but not limited to: overseeing the daily operations of the accounting department, ensuring timely and accurate financial statements, completing/inspecting all necessary reconciliations and year-end audit procedures, monitoring and analyzing financial accounting data, assisting with creating and maintaining budgets, forecasts and cash flow analysis as well as establishing and enforcing proper accounting methods, policies and principles. This position will be responsible for using the budget and accounting statements to bring to life and share the stories of our programs and mission. 

 Benefits: We offer generous paid time off (128 hours), and 8 paid holidays. After meeting the service requirement, Lollypop Farm contributes up to 6% toward your retirement. We also provide a comprehensive benefits package designed to support your health and professional growth. We prioritize your wellbeing though onsite emotional support and 24/7 access to our Employee Assistance Program. As a registered 501(c)(3) nonprofit organization, eligible full-time employees may qualify for the Federal Public Service Loan Forgiveness Program.   

Essential Job Duties:

Leadership & Strategic Support

• Provide leadership to Finance department staff and volunteers 
• Lead hiring, training, performance management, and ongoing development of direct reports 
• Train departments on finance policies and procedures 
• Serve as an active member of the 403(b) Committee 
• Partner with the Development team to ensure accurate reporting of gifts 
• Collaborate with senior leadership and department managers to prepare the annual budget 
• Drive continuous improvement initiatives to enhance efficiency, accuracy, and visibility across financial operations 

Accounting Operations

• Manage daily accounting operations and ensure timely, accurate financial reporting 
• Oversee general ledger maintenance and account reconciliations 
• Monitor accounts payable, accounts receivable, and cash flow activities 
• Ensure timely processing of payments, including weekly check runs and electronic payments 
• Maintain vendor records within accounting systems 
• Ensure accuracy and integrity of the accounting database 
• Track and reconcile prepaids, deferred revenue, and capital campaign pledge revenue 
• Perform banking transactions as needed (e.g., processing monthly EFT gifts) 
• Ensure adequate cash balances across accounts 

Financial Reporting & Analysis

• Prepare financial statements and perform variance analyses 
• Support month-end and year-end close processes 
• Develop and maintain budgets, forecasts, and variance analyses 
• Perform ongoing budget variance and cash flow analysis 
• Provide financial insights to support business decisions and operational performance 
• Tell the story of our mission and programs through financial statements 

Compliance & Controls

• Ensure compliance with accounting standards, policies, and procedures 
• Oversee preparation and filing of 1099s and other regulatory reporting requirements 
• Ensure compliance with NYS Abandoned Property Laws 
• Perform internal control procedures and support year-end audit processes 
• Coordinate with external auditors and provide required documentation 
• Ensure proper document retention in accordance with legal requirements 
• Identify and implement process improvements to strengthen internal controls 
• Carry out responsibilities in accordance with company policies and applicable state and federal laws 
• Observe all safety rules and regulations 
• Perform special projects and other duties as assigned

Education & Experience: Bachelor’s degree in a related field strongly preferred. 5+ years of experience in accounting is strongly preferred. Non-profit experience preferred. 4+ years of leadership experience experience preferred. A combination of education and experience will be considered if aligned with the position.

Skills:  Demonstrated initiative to lead at a higher level, prioritizing growth opportunities and experiences. Excellent attention to detail. Excellent communications skills. Demonstrated ability to work independently as well as in a team environment with a professional demeanor, self-reliance, and resourcefulness. Strong organizational skills, with a high attention to detail and the ability to manage multiple projects and demands at one time. Proficient in using the most recent versions of computer software applications including word processing, spreadsheets, database management (Financial Edge preferred), and presentation software. Leadership and problem-solving ability. 

Physical Demands: Performs work primarily in an office setting. While performing the duties of this job, the employee is frequently required to remain in a stationary position during shift and move throughout the building. Performance may also require prolonged periods of repetitive motion. Occasionally required to move excessive weight.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Must align with the Company’s Mission, Vision, and Core Values

Mission: Together with our community, we better the lives of animals through justice, prevention, and life-saving care.

Vision: A just and compassionate world for all animals.

Core Values: We embrace and recognize that Lollypop Farm donors are the heroes of our work – voluntarily offering time or money, no matter the amount – to support our mission. Together, our core values unify and guide us to provide the best service to the animals, our community, our organization and ourselves.

• Compassion: We show empathy and sympathy for what people and animals are experiencing
• through positive and constructive actions.
• Communication: We exchange thoughts, feelings, and ideas in pursuit of mutually accepted goals.
• Flexibility: We are willing and comfortable adapting to new circumstances and conditions.
• Commitment: We are steadfast in our efforts to achieve our mission.
• Teamwork: We collaborate and communicate to achieve common goals, understanding that the organization thrives when unified.
• Integrity: We act with honor, fairness, and respect for animals, individuals, the organization, and our community.
• Respect: We are considerate and show professional regard for all aspects of our work.

Commitment to Diversity

At Lollypop Farm, we believe that people are our greatest strength.  We are united by our mission - Together with our community, we better the lives of animals through justice, prevention, and lifesaving care.  Our values inspire us to promote and support a diverse and equitable environment of mutual respect where all staff, volunteers, and community members feel a sense of inclusion and belonging. 

EOE/ADA