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Director Of Client Services Jobs in Rochester, NY

NVA

Client Services Representative

Penfield, NY · On-site

$14 - $15/hr

We are looking for a permanent part time CSR (Client Service Representative) who enjoys people AND ... Our network of 1,000 hospitals connects them to a community of professionals who share their ...

Aaron Manor

Director of Nursing

Fairport, NY · On-site

$120 - $129/hr

The Director of Nursing (DON) will plan, organize, develop, and direct the overall operation of our Nursing Services Department in accordance with current federal, state, and local standards ...

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All JobsOf Client Services JobsDirector Of Client Services JobsDirector Of Client Services Jobs in Rochester, NY

Director Of Client Services information

See Rochester, NY salary details

$38K

$89.7K

$160.8K

How much do director of client services jobs pay per year?

As of Sep 3, 2026, the average yearly pay for director of client services in Rochester, NY is $89,735.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,100.00 and $108,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director of client services, and why are they important?

To thrive as a Director Of Client Services, you need extensive experience in client relationship management, strategic planning, and a relevant degree such as in business or communications. Familiarity with CRM systems, project management tools, and data analytics platforms is commonly required, along with certifications like PMP or similar. Outstanding leadership, problem-solving abilities, and strong interpersonal communication set exceptional candidates apart. These competencies are crucial for driving client satisfaction, managing teams, and ensuring the organization's goals align with client needs.

What are some common challenges faced by a director of client services, and how can they be addressed?

A Director of Client Services often encounters challenges such as managing high client expectations, balancing competing priorities, and ensuring effective team collaboration across multiple accounts. Addressing these challenges requires strong communication skills, proactive problem-solving, and the ability to set clear expectations with both clients and internal teams. Building strong relationships and fostering a culture of transparency can help mitigate issues before they escalate, while ongoing training and mentorship support the team's ability to deliver exceptional service.

What is the difference between Director Of Client Services vs Account Manager?

AspectDirector Of Client ServicesAccount Manager
ResponsibilitiesOversees client service teams, develops strategies, manages key accounts, and ensures client satisfaction at a strategic level.Manages individual client accounts, maintains client relationships, and handles day-to-day account activities.
Required CredentialsBachelor's degree; often advanced degrees or certifications in management or related fields.Bachelor's degree; relevant experience in sales or customer service.
Work EnvironmentLeadership role within client services or customer success departments, often in corporate or agency settings.Client-facing role, working directly with clients in various industries.

The main difference is that the Director Of Client Services focuses on strategic oversight and managing teams, while an Account Manager handles direct client relationships and daily account operations. Both roles require strong communication skills, but the director position involves higher-level planning and leadership responsibilities.

How much does a director of client services make in the US?

A director of client services in the US typically earns between $80,000 and $150,000 annually, with the median salary around $110,000. Compensation varies based on industry, experience, location, and company size, and often includes bonuses and benefits.

What does a director of client services do?

A director of client services oversees client relationships, ensuring customer satisfaction and retention. They coordinate with internal teams to meet client needs, develop strategies to improve service delivery, and often manage a team of account managers or client support staff. Strong communication, leadership skills, and industry knowledge are essential for this role.

What is the role of a director of client services?

A director of client services oversees the delivery of services to clients, ensuring customer satisfaction and retention. They manage client relationships, coordinate with internal teams, and develop strategies to meet client needs, often utilizing CRM tools and leadership skills to drive business growth.
More about Director Of Client Services jobs

What are the most commonly searched types of Of Client Services jobs in Rochester, NY?

The most popular types of Of Client Services jobs in Rochester, NY are:

What are popular job titles related to Director Of Client Services jobs in Rochester, NY?

For Director Of Client Services jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Director Of Client Services jobs in Rochester, NY look for?

The top searched job categories for Director Of Client Services jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Director Of Client Services jobs?

Cities near Rochester, NY with the most Director Of Client Services job openings:

Director Of Client Services jobs near you
Infographic showing various Director Of Client Services job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $89,735 per year, or $43.1 per hour.

Client Services Representative

NVA

Penfield, NY • On-site

$14 - $15/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description


We are looking for a permanent part time CSR (Client Service Representative) who enjoys people AND pets. Duties include answering the phone, scheduling appointments, filing, invoicing out clients, and many other duties that involve client service. Must be friendly and engaging with customers and co-workers and have the ability to perform basic computer functions within our software system.
Hours will range between 15-24 hours. Must be available Monday,Tuesday, Wednesday , Thursday and alternating Friday and Saturday shifts.
Benefits include uniform allowance and great veterinary care for your pets.
If this sounds like the position for you, we ask that you APPLY IN PERSON at :
Clark Animal Care Center
1672 Fairport Nine Mile Point Rd.(Route 250)
Penfield, New York 14526
Job Type: Part-time
Job Type: Part-time
Pay: Hourly $14-$15 based on experience
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:
• We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position
If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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About NVA

Sourced by ZipRecruiter

Nashville Veterinary Specialists + Animal Emergency (NVS) is a veterinary specialty and emergency hospital group with two locations in Nashville and Clarksville, Tennessee. Our Mission and primary focus is to honor the human-animal bond in all we do, focusing on patient care, client experience, and the health of our team. We believe we can never stop improving and strive to improve in all we do. Not only do we focus on patient care, but core to our hospital culture is also a focus on the health of our team, our community, and the environment. We are committed to sustainable environmental practices. NVS works in partnership with National Veterinary Associates-Compassion-First (NVA C-F). NVA-CF is the largest private owner of freestanding veterinary hospitals in North America with over 1400 locations worldwide.

Industry

Veterinary services

Headquarters location

Agoura Hills, CA, US

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