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Director Of Client Services Jobs in Reston, VA (NOW HIRING)

RH

Client Services Associate

Mclean, VA · On-site

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching ... Client Services Associates play an integral role in providing luxury service and assessing the ...

RH

Client Services Associate

Mclean, VA · On-site

$27 - $31/hr

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching ... Client Services Associates play an integral role in providing luxury service and assessing the ...

Variate

Head of Client Operations

Bethesda, MD · On-site

$210 - $240/hr

Variate is looking for a Head of Client Operations to oversee our Design Directors and ensure every client engagement delivers measurable business impact with precision, consistency, and speed. This ...

Cooley

Director of IP Operations

Reston, VA · On-site

Together with the Director of Client Accounts and IP Services management, recommend and implement improvements to billing processes * Lead practice, policies and procedures trainings and related ...

Cooley LLP

Director of IP Operations

Washington, DC · On-site

Together with the Director of Client Accounts and IP Services management, recommend and implement improvements to billing processes * Lead practice, policies and procedures trainings and related ...

Cooley LLP

Director of IP Operations

Reston, VA · On-site

Together with the Director of Client Accounts and IP Services management, recommend and implement improvements to billing processes * Lead practice, policies and procedures trainings and related ...

Cooley

Director of IP Operations

Washington, DC · On-site

Together with the Director of Client Accounts and IP Services management, recommend and implement improvements to billing processes * Lead practice, policies and procedures trainings and related ...

Compass Group

Director of Event Services

Washington, DC · On-site

$75K - $80K/yr

Position Title: Director of Event Services Salary: $75,000 to $80,000 Diversity of thought and ... You will be expected to have excellent client skills in presentation and marketing ability. Key ...

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All JobsOf Client Services JobsDirector Of Client Services JobsDirector Of Client Services Jobs in Reston, VA

Director Of Client Services information

See Reston, VA salary details

$40.1K

$94.8K

$169.9K

How much do director of client services jobs pay per year?

As of Sep 5, 2026, the average yearly pay for director of client services in Reston, VA is $94,791.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,700.00 and $114,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director of client services, and why are they important?

To thrive as a Director Of Client Services, you need extensive experience in client relationship management, strategic planning, and a relevant degree such as in business or communications. Familiarity with CRM systems, project management tools, and data analytics platforms is commonly required, along with certifications like PMP or similar. Outstanding leadership, problem-solving abilities, and strong interpersonal communication set exceptional candidates apart. These competencies are crucial for driving client satisfaction, managing teams, and ensuring the organization's goals align with client needs.

What are some common challenges faced by a director of client services, and how can they be addressed?

A Director of Client Services often encounters challenges such as managing high client expectations, balancing competing priorities, and ensuring effective team collaboration across multiple accounts. Addressing these challenges requires strong communication skills, proactive problem-solving, and the ability to set clear expectations with both clients and internal teams. Building strong relationships and fostering a culture of transparency can help mitigate issues before they escalate, while ongoing training and mentorship support the team's ability to deliver exceptional service.

What is the difference between Director Of Client Services vs Account Manager?

AspectDirector Of Client ServicesAccount Manager
ResponsibilitiesOversees client service teams, develops strategies, manages key accounts, and ensures client satisfaction at a strategic level.Manages individual client accounts, maintains client relationships, and handles day-to-day account activities.
Required CredentialsBachelor's degree; often advanced degrees or certifications in management or related fields.Bachelor's degree; relevant experience in sales or customer service.
Work EnvironmentLeadership role within client services or customer success departments, often in corporate or agency settings.Client-facing role, working directly with clients in various industries.

The main difference is that the Director Of Client Services focuses on strategic oversight and managing teams, while an Account Manager handles direct client relationships and daily account operations. Both roles require strong communication skills, but the director position involves higher-level planning and leadership responsibilities.

How much does a director of client services make in the US?

A director of client services in the US typically earns between $80,000 and $150,000 annually, with the median salary around $110,000. Compensation varies based on industry, experience, location, and company size, and often includes bonuses and benefits.

What does a director of client services do?

A director of client services oversees client relationships, ensuring customer satisfaction and retention. They coordinate with internal teams to meet client needs, develop strategies to improve service delivery, and often manage a team of account managers or client support staff. Strong communication, leadership skills, and industry knowledge are essential for this role.

What is the role of a director of client services?

A director of client services oversees the delivery of services to clients, ensuring customer satisfaction and retention. They manage client relationships, coordinate with internal teams, and develop strategies to meet client needs, often utilizing CRM tools and leadership skills to drive business growth.
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What are popular job titles related to Director Of Client Services jobs in Reston, VA?

For Director Of Client Services jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Director Of Client Services jobs in Reston, VA look for?

The top searched job categories for Director Of Client Services jobs in Reston, VA are:

What cities near Reston, VA are hiring for Director Of Client Services jobs?

Cities near Reston, VA with the most Director Of Client Services job openings:

Director Of Client Services jobs near you
Infographic showing various Director Of Client Services job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $94,791 per year, or $45.6 per hour.

Director of Client Success-Intelligence Community

Dcode

Washington, DC • On-site

$133K - $176K/yr

Full-time

Re-posted yesterday

Job description

Company Description
Dcode is a team of doers dedicated to bridging the gap between the speed of technology and the federal government. We align people, culture, policies, and processes to get tech in the hands of those who need it most. Operating at the nexus of government leaders, emerging tech companies, and venture capital, we turn roadblocks into results.
Role Summary
We are seeking a passionate and strategic Director of Client Success to lead our rapidly expanding Intelligence Community account. This role will oversee a portfolio of high-impact contracts, led by senior program managers, that help our clients adopt cutting-edge technology, operationalize innovation, and achieve mission outcomes faster and more effectively. You will lead a team as well as roll up your sleeves to execute on day-to-day client delivery. You will be accountable for achieving and exceeding client outcomes, driving measurable mission impact, and growing your account. You will build trusted relationships with senior IC leaders, anticipate emerging needs, and help them think differently to challenge the status quo.
Salary range: $133,500 - $176,000 plus bi-annual bonuses
Eligibility for clearance is required. TS/SCI is strongly preferred.
This role is local to the DMV.
Key Responsibilities
Client Success
  • Build and maintain executive-level relationships across IC organizations to identify opportunities for mission impact and long-term strategic partnerships.
  • Develop a deep understanding of Intelligence Community mission priorities, operational challenges, technology roadmaps, and evolving national security requirements.
  • Navigate complex classified environments while aligning commercial technology solutions with mission needs and security requirements.
  • Provide creative, novel perspectives and approaches to how the government operates in the areas of policy, acquisitions, finance, culture, and processes, in order to drive innovation and agility inside their missions.
  • Collect and analyze qualitative and quantitative data/metrics to help clients solve their toughest problems and identify outcomes and Return On Investment (ROI)
  • Work with operational stakeholders to define capability gaps, mission needs, and desired outcomes.
  • Accelerate rapid capability development and delivery of mission capabilities by reducing bureaucratic barriers, streamlining decision-making, and shortening acquisition timelines.
  • Establish repeatable processes that enable faster delivery of emerging technologies into operational use.
Business Growth
  • Develop and execute account growth strategies that expand Dcode's presence across Intelligence Community agencies.
  • Identify, qualify, and help capture new opportunities
  • Partner with Business Development and Capture teams to develop account plans, competitive positioning, win strategies, and proposal support for strategic opportunities.
  • Leverage executive relationships to identify emerging mission needs and expand Dcode's portfolio within Intelligence Community clients.
Contract Management
  • Ensure all client engagements are executed in accordance with Intelligence Community security policies, contractual requirements, and applicable federal regulations.
  • Translate strategic objectives into actionable plans, workflows, and performance metrics
  • Coordinate with program leadership to ensure appropriate cleared staffing and resource planning for classified and sensitive client engagements.
  • Manage delivery across multiple classified and unclassified engagements while maintaining high levels of client satisfaction, mission success, and target gross margins.
Leadership
  • Serve as a strategic leader for Dcode's Intelligence Community portfolio by identifying market trends, mission priorities, and emerging technology opportunities.
  • Mentor and develop direct reports and junior team members supporting Intelligence Community contracts, promoting excellence in client engagement and delivery, and strengthening the team's ability to operate in high-tempo, complex environments.
  • Foster a collaborative, innovative, and results-driven culture across the account.
Qualifications
Required Skills and Experience
  • 10+ years of experience supporting the U.S. Intelligence Community in program management, client delivery, business development, or mission support.
  • Demonstrated success leading large, multi-stakeholder programs with measurable mission outcomes and building executive-level relationships across one or more Intelligence Community agencies.
  • Experience managing complex, multi-million-dollar federal contracts and delivering mission-critical programs.
  • Strong understanding of Intelligence Community acquisition processes, security requirements, and technology modernization initiatives.
  • Skilled in analyzing qualitative and quantitative data to drive strategic recommendations and improvements.
  • Strong people leadership skills with experience managing and developing high-performing teams.
  • Demonstrated first hand experience in moving a capability from concept to operational deployment.
  • Executive presence and excellent written and verbal communication skills
Additional Information
You'll love it here if:
  • Thrive in fast-paced, mission-driven environments.
  • Enjoy solving complex problems and delivering tangible results under pressure.
  • Are committed to continuous learning and improvement.
  • Build strong relationships and inspire trust quickly.
  • Value a collaborative, transparent, and inclusive culture.

We look for resilient hustlers:
Our CEO busted her face on the balance beam in college and got back up... our CRO knocked on a thousand doors... rejected 999 times and kept on knocking. What is your story?
Equal Opportunity Statement
We provide equal opportunity to all persons without regard to ethnicity, religion, sexual orientation, gender, family or parental status, national origin, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
We believe diversity is a strength and aim to build an innovative and welcoming culture where people from all backgrounds feel respected and included. We believe that true innovation happens when everyone has the tools, resources, and opportunities to excel.

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