Director Of Client Operations Jobs in Rochester, MN

Salary: $115,428.00 - $169,746.00 Annually
Location : City Hall, 201 Fourth Street SE, Rochester MN 55904, MN
Job Type: Regular FT
Job Number: 20260041
Department: Administration
Opening Date: 06/05/2026
POSITION DESCRIPTION
The City of Rochester welcomes applications for
Director of Digital Transformation and Learning
The City of Rochester is committed to a community where all members feel a sense of belonging. We commit to recognizing the diversity of our community members, listening to ALL voices and providing equitable services to create an inclusive place to live, play and work.
We believe EQUITY should be at the center of all our work. We strive to represent our community in our teammates, as we know that diverse and inclusive teams are more innovative, and have an empowering impact on the work, progress and culture of our community.
It takes us all working together
Nature of Work
The Director of Digital Transformation and Learning plays a vital role in advancing the City of Rochester's commitment to high performance government by strengthening organizational effectiveness through technology, learning, and innovation.
Reporting to the Deputy City Administrator for High Performance Government, this position focuses on empowering staff to confidently and responsibly use artificial intelligence (AI), automation, data, and broader digital tools-alongside strong business analysis and process improvement practices-to enhance public services, increase efficiency, and deliver measurable community outcomes.
This role operates at an enterprise level, partnering across departments to identify opportunities for improvement, build workforce capability, and support the adoption of practical, scalable solutions. A key responsibility is leading technology learning and development efforts, ensuring City staff have the skills, tools, and confidence needed to succeed in a rapidly evolving digital environment.
The Director serves as a bridge between business needs and technology, translating complex concepts into actionable strategies while fostering a culture of continuous improvement, innovation, and responsible use of emerging technologies
Pay: Hiring range is $115,428 to $135,796 with the opportunity to advance to $169,746 based on time in the role and successful performance.
Benefits: This position is eligible for benefits offered by the City of Rochester. Please check out the benefits tab at the top of the page for more details.
To have your application considered in the first round of reviews, please apply before June 23, 2026. Applications will be accepted until the position is filled.
The City of Rochester will not sponsor or transfer visas for this position including F1 OPT STEM.
DUTIES AND RESPONSIBILITIES
The responsibilities listed below are representative of the scope of work performed within this classification. Work is performed both independently and in cooperation with the department head, and/or in coordination with other City employees, operating partners, community groups, and other public and private organizations.
*Lead Organizational Technology Learning & Development

• Lead the organization-wide strategy for technology learning and development, including AI, data tools, automation, and core digital platforms.
• Develop a structured digital fluency framework to build baseline and advanced competencies across the workforce.
• Assess organizational skill gaps and training needs, aligning and leading learning priorities with City strategic goals.
• Design and deliver scalable, high-impact learning experiences, including workshops, toolkits, playbooks, and self-service resources.
• Create engaging, hands-on training content using real City use cases to drive practical application.
• Partner with departments to build confidence and independence in using digital tools to improve daily work.
• Evaluate learning effectiveness through adoption metrics, feedback, and performance outcomes, continuously improving offerings.

*Advance Process Improvement & Digital Innovation

• Partner with departments to understand business needs, map workflows, and identify opportunities to improve services and efficiency.
• Apply business analysis, process improvement, and human-centered design practices to support operational enhancements.
• Identify and evaluate opportunities to leverage AI, automation, data, and other digital tools to improve City operations.
• Support the design and implementation of practical, scalable solutions aligned with organizational priorities.
• Conduct pilots and evaluations of emerging technologies to determine suitability for municipal use.
• Translate complex technical concepts into clear, actionable recommendations for staff and leadership.
• Document and communicate outcomes, including measurable improvements in service delivery, efficiency, and user experience.

*Enterprise Collaboration, Change Management & Engagement

• Serve as a liaison between departments and technical teams, ensuring alignment between business needs and technology solutions.
• Lead and support change management efforts to ensure successful adoption of new tools, processes, and practices.
• Promote a culture of innovation, continuous improvement, and learning across the organization.
• Develop and share success stories, replicable practices, and lessons learned to scale impact.
• Engage with regional, community, and educational partners to support digital literacy and innovation initiatives.

*Governance, Stewardship & Responsible Use

• Support the development of governance frameworks, guardrails, and best practices for AI and digital tool use.
• Partner with IT, Legal, and leadership to ensure alignment with security, privacy, and compliance standards.
• Promote responsible, ethical, and transparent use of technology in alignment with public sector values.
• Stay current on emerging trends in AI, digital strategy, workforce development, and public-sector innovation.

Perform other duties as assigned or necessary.
*Essential functions
Role Clarification

• Enterprise Role: Supports initiatives aligned with City strategic priorities with a focus on efforts with cross departmental benefit.
• Not IT Infrastructure: IT leads systems, security, and infrastructure; this role focuses on adoption, business needs, and workforce capability.
• Not a Help Desk Function: Emphasizes scalable training, frameworks, and reusable solutions over individual support.

MINIMUM QUALIFICATIONS
Education and Experience
A Bachelor's Degree in Information Systems, Data Science, Learning Design, Project Management, AI Engineering or a related field, and five (5) years of experience in business analysis, systems analyst, learning and development, digital transformation, or a related role.
OR
A Master's degree in Information Systems, Data Science, Learning Design, Project Management, AI Engineering and one (1) year of full-time employment experience in business analysis, systems analyst, learning and development, digital transformation, or a related role.
OR
An equivalent combination of education or experience.
If this work interests you but you are unsure if you meet all the job requirements listed above, please apply anyway! Your experience is likely more applicable to the role than you think, and the City is interested in candidates who can bring not only technical expertise but a variety of lived experience to the team.
Licenses and/or Certifications
Valid driver's license
Desirable Qualifications
Experience in training, facilitation, change management, or enterprise initiatives is preferred.
ADDITIONAL INFORMATION
PHYSICAL AND ENVIRONMENTAL CRITERIA
In compliance with the Americans with Disabilities Act, the following represents the physical and environmental demands for this position. The employee must be able to perform the essential functions with or without accommodation.
In consideration of the overall amount of physical effort required to perform this position, the work is best described as Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Physical demands that may be required continuously (2/3 or more of the time), frequently (1/3 to 2/3 of the time), and occasionally (up to 1/3 of the time) are noted below:
Continuous demands: sitting, fine dexterity,
Frequent demands: standing, walking, reaching, handling,
Occasional demands: lifting, carrying, pushing/pulling, kneeling, crouching, crawling, bending, twisting, climbing, balancing.
Sensory requirements necessary in the performance of the essential functions of this position include sight, hearing, and touch.
Environmental conditions that may exist in the performance of the essential functions of this job include:
NONE (not substantially exposed to environmental conditions)
EMPLOYEE BENEFIT AND RETIREMENT SUMMARY
01
The following supplemental information may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided in your application and resume. By completing this supplemental questionnaire you are attesting that the information you have provided is true and accurate. Information provided may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. Do you understand and agree with this statement?

• Yes
• No

02
What is your preferred name?
03
Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?

• Yes
• No

04
Which of the following best describes your level of education?

• High school diploma or equivalent G.E.D.
• Less than 2 years post-secondary training
• Completion of a 2 year program or degree
• Completion of a 4 year program or degree
• Completion of a Master's degree or higher
• None of the above

05
Other than your High School diploma/GED, which of the following best describes the field of study for your degree?

• Information Systems
• Data Science
• Learning Design
• Project Management
• AI Engineering
• A field of study closely related to the above
• My degree is in an area NOT RELATED to any of the above
• N/A - I do not have a degree

06
Which of the following best describes your years of experience in business analysis, systems analyst, learning and development, digital transformation, or a related role?

• No Experience
• Less than 2 years
• More than 2 years, but less than 3 years
• More than 3 years, but less than 4 years
• More than 4 years, but less than 5 years
• More than 5 years, but less than 6 years
• More than 6 years, but less than 7 years
• More than 7 years, but less than 8 years
• More than 8 years, but less than 9 years
• More than 9 years, but less than 10 years
• More than 10 years

07
Which of the following computer-related certifications/designations do you currently possess? (Select all that apply)

• Project Management Professional (PMP)
• PMI Professional in Business Analysis (PMI-PBA)
• Certified Business Analysis Professional (CBAP)
• Six Sigma
• Microsoft Certified: Copilot
• Microsoft Certified: Azure
• Microsoft Certified: Dynamic 365
• Other (List/specify below)
• N/A - I do not possess any computer-related certifications/designations

08
Does your work experience include any of the following? (Select all that apply)

• Facilitate workflow mapping session
• Develop future-state ("to-be") process maps with recommended improvements
• Evaluate and recommend technology solutions
• Write business requirements documents (BRDs) for system enhancements or new tools
• Conduct skills gap analysis
• Translate technical system updates into plain-language training materials
• Conduct pilot projects or proof-of-concept testing for new technologies
• Present recommendations and findings to leadership or cross-functional teams
• Run training sessions and build learning materials
• Project Management of processes such as project schedules
• N/A - none of the above

09
Proficiency is the demonstrated ability to effectively and independently use a tool to complete job-related tasks with minimal supervision, including troubleshooting, adapting to new situations, and producing reliable results. Which tools are you proficient in using? (Select all that apply.)

• SQL
• Power BI
• Tableau
• MS Visual Studio
• Microsoft Visio
• Other related technology tools
• N/A - None of the above

10
What is your experience implementing new technology or process changes?

• No experience
• Minimal involvement
• Supported implementation tasks
• Managed implementations or rollouts
• Led large-scale, cross-functional implementations