Director Of Client Operations Jobs in Rochester, MN

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Responsible for owning the operations of the Rochester, NY site, ensuring customer satisfaction by leading production in support of the site and business unit goals and the operation's strategic and annual operating plans. This position drives the Plant to the next level in delivering on growth and client expectations; establishing systems and efficient methods for producing high quality products; and meeting current timely delivery requirements. Key to this position is the responsibility to lead continuous improvement concepts related to the PPI Business Systems (PPI: Practical Process Improvement) and driving the Site to high levels of operational excellence through Lean Manufacturing and Supply Chain management.

Key Responsibilities:

• Provide operational site leadership and establish goals and priorities consistent with business objectives and client expectations.
• Responsible for ensuring safety as a key priority.
• Lead all manufacturing related activities within the site to ensure that all are driving toward common goals established in the strategic plan.
• Partners with business leaders on developing the business’s annual operating plan and plays a fundamental role in developing and implementing the short and long term Strategic Action Plans
• Accountable for the financial performance for the site. Ensures operational expenses meet financial objectives by evaluating current conditions and applying corrective actions and proactively seeking improvements where possible
• Develop and lead high-performing teams to ensure effectiveness of operating unit. Leverages team capabilities and drives ownership and accountability throughout the Site and works to break down barriers that impede successes for the team.
• Champion PPI, providing overall direction for operational engagement. Drives continuous higher levels of process improvement, customer satisfaction and profitable growth at the site.
• Drives the development and role models a site culture aligned with Thermo Fisher’s 4i Values, is a strong change agent able to move individuals and teams through change successfully.

Qualifications:

• Bachelor's degree required; Master’s Degree preferred (Science or Operational based field)
• 7+ years of career progression in a manufacturing business
• Senior Operations leadership experience in a manufacturing environment
• Strong leadership ability with the capability to engage diverse resources, understand the impact of changes and decisions, facilitate agreement, build collaborative relationships and focus on customer needs
• Proven experience as a change agent
• Practical experience in continual improvement methodologies and/or lean 6-sigma to improve processes
• Strong analytical skills including the ability to effectively use data in problem solving and to evaluate change
• Ability to partner with and influence key team members including Finance, HR, R&D, Product Management and the Commercial Sales team
• Ability to demonstrate flexibility and lead multiple complex projects
• Audit experience within a cGMP environment with successful outcomes is valuable.
• Outstanding people leadership skills
• Exceptional verbal and written communication skills
• Absolute integrity and transparency
• Plastic Injection skills & Automation Knowledge.
• Proven start-up experience.

We offer a very competitive remuneration, annual incentive plan bonus, healthcare, and a wide range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $45 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them. Our team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards