Director Of Client Operations Jobs in Decatur, GA

McLane teammates, the driving force behind our success, are diverse professionals who work together seamlessly to keep our operations running smoothly. As a teammate, you will pair your dedication, expertise, and collaborative spirit with your fellow teammates to serve America's most beloved brands. McLane leaders think long-term, act with purpose, and inspire high performance. They lead with accountability, communicate clearly, and drive results through collaboration, innovation, and continuous growth. They empower each teammate to learn from industry leaders, develop their skills, and build lasting connections nationwide. 

The Operations Director is responsible for establishing and maintaining a smooth operation of the Transportation Department and helps provide 24-hr coverage. Provides general supervision of all transportation drivers and administrative staff. Primary responsibility is to make sure that all Teammates are on the job at the start of the shift or at the scheduled dispatch time. This position involves the planning, directing, and coordination of all delivery and backhaul activities, and must keep product moving smoothly, accurately, and efficiently. 

Benefits you can count on: 

• Day 1 Benefits: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance 
• Paid time off begins day one.
• 401(k) Profit Sharing Plan after 90 days.
• Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!

What you'll do as a Director of Operations: 

• Report any accidents/unsafe conditions to the Senior Transportation Manager and Safety Manager. 
• Responsible for compliance and knowledge with Federal Department of Transportation regulations and other safety standards. Maintain fleet in a safe manner in accordance with company and governmental standards. 
• Keep all mistakes and waste to a minimum and check to make sure that routes are properly set up. 
• Maintain effective and timely scheduling of Transportation Teammates, current week and following week schedules should always be posted with a working copy available by request for the next week. 
• Facilitate communication within management team and between the Teammates and management. 
• Provide training to maintain an efficient and knowledgeable workforce. 
• Enforce company policies and issuance of coaching/disciplinary documentation to Teammates, final written warning and termination will be presented for approval to the Senior Transportation Manager and/or Human Resources Manager. 
• Responsible for productivity data including but not limited to unload rates, routes, stops, and pieces; timely scheduling of all routes for "on-time" departures. 
• Assist Senior Transportation Manager with research and development of new techniques/procedures to increase efficiency of any transportation operation. 

Qualifications you'll bring as a Director of Operations: 

• 3 years of experience in all facets of outbound transportation, preferably in the food service industry. 
• Have mainframe computer software knowledge related to record keeping. Preferred experience on AS 400 Mainframe, Excel, Microsoft Word, and Access programs; XATA, TRUCKS or similar programs. 
• Be able to write reports, business correspondence, procedure manuals, and inter-company memos/outside correspondence. 
• 2-3 years of accounting, planning, and analytical and/or reporting experience, in positions with increasing responsibility is preferred. 
• Be able to read, analyze, and interpret general business periodicals, professional journals, and technical procedures. 
• Understand financial statements and resulting cost implications. 
• Knowledge of distribution systems including order routing. 
• Bachelor's degree in a related field is required. 
• Must be able to ascend and descend stairs and inclined surfaces (or something of this nature. They have to climb in and out of the truck on the ramp during route rides). 
• This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.

Fit the following? We want you here!      

• Teamwork oriented 
• Organized 
• Problem solver 
• Detailed 

Our roadmap. Our story.  

We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130 years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture.  

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.  

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

For our complete EEO and Pay Transparency statement, please visit https://www.mclaneco.com/legal/employment/