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Director Of Client Operations Jobs in Appleton, WI

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Director Of Client Operations information

See Appleton, WI salary details

$33.2K

$105K

$175.1K

How much do director of client operations jobs pay per year?

As of Aug 11, 2026, the average yearly pay for director of client operations in Appleton, WI is $105,018.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,600.00 and $132,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director of client operations, and why are they important?

To thrive as a Director Of Client Operations, you need strong leadership abilities, operational management experience, and a solid background in client relationship management, often supported by a relevant bachelor's or master's degree. Familiarity with CRM platforms, project management software, and data analytics tools is typically required. Outstanding communication, strategic thinking, and problem-solving skills help professionals excel in overseeing teams and ensuring client satisfaction. These skills and qualities are critical for driving operational efficiency, maintaining high service standards, and fostering long-term client partnerships.

What are the main challenges a director of client operations faces when managing cross-functional teams?

A Director of Client Operations often works with cross-functional teams that include sales, customer service, product development, and technical support. Coordinating these diverse groups can be challenging due to differing priorities, communication styles, and workflows. Success in this role requires strong leadership, conflict resolution skills, and the ability to align teams around shared goals while maintaining high client satisfaction. Regular check-ins, clear communication channels, and performance metrics help ensure everyone stays on track and client expectations are met.

Is a director of client operations a high position?

A director of client operations is a senior leadership role responsible for overseeing client relationships, service delivery, and operational strategies within an organization. It is generally considered a high-level position that requires extensive experience, leadership skills, and often involves managing teams and strategic planning.

What does a director of client operations do?

A director of client operations oversees the delivery of services to clients, manages client relationships, and ensures operational efficiency within a company. They coordinate between teams, develop strategies to improve client satisfaction, and often use tools like CRM systems to track client interactions and performance metrics.
What job categories do people searching Director Of Client Operations jobs in Appleton, WI look for? The top searched job categories for Director Of Client Operations jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Director Of Client Operations jobs? Cities near Appleton, WI with the most Director Of Client Operations job openings:
Infographic showing various Director Of Client Operations job openings in Appleton, WI as of August 2026, with employment types broken down into 82% Full Time, 14% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $105,018 per year, or $50.5 per hour.

Director of Product Marketing

J. J. Keller & Associates

Neenah, WI • On-site

Full-time

Posted 5 days ago


Job description

Requisition #: 20842
Functional Area: Marketing
Employment Type: Full-Time
Work Options: In Office / Partial Remote from Neenah/Appleton/Oshkosh area #LI-Hybrid
Work Hours: Standard Business Hours
Position Summary
The Director of Marketing, Compliance Products is responsible for developing and executing marketing strategies that drive customer acquisition, retention, revenue growth, and market leadership for J. J. Keller's Compliance Products portfolio, including physical products, publications, labor law posters, PPE, signage, forms, subscription offerings, and membership programs. This role partners closely with Sales and Product Management leaders, as well as Marketing Operations, Digital Commerce, and Technology teams within the marketing organization, to align marketing investments, go-to-market strategies, and customer needs with business priorities.
Leading a multidisciplinary marketing organization, this position is accountable for delivering profitable growth and business results through customer-focused marketing, digital commerce, innovation, and data-driven decision making, while ensuring marketing initiatives support both near-term performance and long-term strategic objectives.
Responsibilities
  • Lead, coach, and develop a high-performing marketing organization by setting strategic priorities, allocating resources, fostering a culture of collaboration, innovation, and accountability, and ensuring successful execution of business and marketing objectives.
  • Develop and execute integrated marketing strategies aligned with business objectives, growth priorities, customer needs, and revenue targets.
  • Partner with Sales leadership across a 600+ person inside and outside sales organization, Product Management, and other business leaders to review performance, align priorities, identify growth opportunities, and inform investment decisions through customer, market, and competitive insights.
  • Lead go-to-market strategy, positioning, messaging, and marketing plans for assigned products, channels, and strategic growth initiatives.
  • Drive customer acquisition, retention, cross-sell opportunities, subscription and membership growth, and customer lifetime value through integrated marketing, digital commerce, and omnichannel engagement strategies.
  • Lead digital commerce and marketplace growth initiatives across company-owned websites and third-party marketplaces, optimizing customer acquisition, conversion, retention, merchandising effectiveness, and customer experience.
  • Oversee and optimize marketing channel strategy, spend allocation, testing, and performance across digital marketing, ecommerce, catalog marketing, direct marketing, events, print media, and sales-supported programs.
  • Establish and monitor key performance indicators and leverage customer insights, analytics, marketing automation, AI-enabled tools, and market intelligence to optimize marketing effectiveness and business outcomes.
  • Develop, manage, and monitor departmental budgets and marketing investments to maximize business performance, achieve financial objectives, and ensure effective use of resources.
  • Lead marketing's contribution to annual business planning, including growth strategies, investment priorities, performance risks, customer opportunities, and strategic recommendations.
  • Identify, evaluate, and manage agencies, vendors, marketplaces, strategic partnerships, and other external relationships that support business growth objectives.
  • Communicate business performance, marketing results, market insights, and strategic recommendations to senior leadership while championing innovation and continuous improvement.
  • Ensure compliance with company policies, procedures, and applicable regulations while promoting a safe, ethical, and productive work environment.

Qualifications
Experience Requirements
  • 10+ years of progressive marketing experience, including 5+ years of leadership experience building and developing high-performing teams, with a demonstrated track record of driving revenue growth and achieving business objectives.
  • Experience developing and executing integrated marketing strategies that drive customer acquisition, retention, ecommerce growth, and business performance within B2B environments and in partnership with complex sales organizations.
  • Experience leveraging digital marketing, ecommerce, direct marketing, customer lifecycle marketing, marketing automation, analytics, AI-enabled tools, and other marketing technologies to optimize customer experience and business results.
  • Experience managing budgets, agencies, vendors, strategic partnerships, and cross-functional initiatives to maximize marketing effectiveness and return on investment.
  • Preferred experience supporting transactional, subscription-based, membership, and ecommerce business models, including company-owned ecommerce platforms and third-party marketplaces.

Skill Requirements
  • Strategic leadership, business acumen, and decision-making capabilities, with the ability to align marketing strategies, investments, and resources to organizational objectives and business outcomes.
  • Extensive knowledge of modern marketing disciplines, including digital marketing, ecommerce, customer acquisition and retention, customer lifecycle marketing, subscription marketing, marketplace strategies, and related marketing technologies.
  • Analytical, financial, and problem-solving skills, with the ability to leverage data, customer insights, market intelligence, analytics platforms, marketing automation, and AI-enabled solutions to optimize customer experience and drive business results.
  • Demonstrated ability to build collaborative partnerships, influence stakeholders, communicate effectively at all levels of the organization, and lead high-performing teams through coaching, talent development, change management, and effective prioritization of multiple initiatives and resources.

Education Requirements
  • Bachelor's degree in Marketing, Business, or a related field.

Physical Requirements
  • Work is performed primarily in a standard office environment.
  • Requires extended use of a computer and standard office equipment.
  • Occasional travel may be required.

We Protect People & The Businesses They Run™
Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.
J. J. Keller History: November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business - from our founding as a one-man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run.
J. J. Keller Career Stories: Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller.
J. J. Keller Earns 8th Great Place to Work Certification™: Click HERE to find out what makes J. J. Keller great.
J. J. Keller Certified as a Top 100 Most Loved Workplace® in America: Click HERE to find out why our associates LOVE working at J. J. Keller.
2024 Top Company for Women to Work for in Transportation: Click HERE to learn more about this prestigious recognition.
If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.
Professional Referral Program: Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through our Professional Referral Programand you will earn a cash payment if your referral is hired.
J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.