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Director Of Client Operations Jobs in Nebraska (NOW HIRING)

Travefy

Director of Client Experience

Lincoln, NE · On-site

$100K - $125K/yr

About the Role We are looking for a Director of Client Experience to own and elevate our CX Support ... Operational Excellence and Analytics You'll run the function on data, not vibes. * Own the metrics ...

Travefy

Director of Client Experience

Lincoln, NE

About the Role We are looking for a Director of Client Experience to own and elevate our CX Support ... Operational Excellence and Analytics You'll run the function on data, not vibes. * Own the metrics ...

Archdiocese of Omaha

Director of Operations

Omaha, NE · On-site

$90 - $120/hr

Executive Director Principal Duties and Responsibilities The Director of Operations provides strategic leadership and oversight for the administrative and operational functions of the Omaha Catholic ...

AOI Corporation

Director of Operations

Omaha, NE · On-site

Director of Operations | Furniture Division |Omaha AOI is looking for an experienced operational ... Client Focus: You understand that operational excellence is ultimately a client promise, and you ...

AOI Corporation

Director of Operations

Omaha, NE · On-site

Director of Operations | Furniture Division |Omaha AOI is looking for an experienced operational ... Client Focus: You understand that operational excellence is ultimately a client promise, and you ...

AOI Corporation

Director of Operations

Omaha, NE · On-site

Director of Operations | Furniture Division |Omaha AOI is looking for an experienced operational ... Client Focus: You understand that operational excellence is ultimately a client promise, and you ...

AOI Corporation

Director of Operations

Omaha, NE · On-site

$120 - $150/hr

Director of Operations | Furniture Division |Omaha AOI is looking for an experienced operational ... Client Focus: You understand that operational excellence is ultimately a client promise, and you ...

Highplains Brew

Director of Operations

Lincoln, NE · On-site

$120 - $180/hr

Franchise The Director of Operations is the senior operational leader responsible for driving operational excellence across High Plains Brew's multi-state operations. Reporting directly to the Chief ...

H. T. PROF Group

Director Of Operations

Omaha, NE · On-site

$170 - $250/hr

The Director, Operations is responsible for the safe, reliable, and profitable operation of multiple power generation facilities. This role oversees operations, maintenance, engineering, and staff ...

Tenaska, Inc.

Director of Operations

Omaha, NE

The Director, Operations is responsible for the safe, reliable, and profitable operation of multiple power generation facilities. This role oversees operations, maintenance, engineering, and staff ...

Tenaska

Director of Operations

Omaha, NE · On-site

The Director, Operations is responsible for the safe, reliable, and profitable operation of multiple power generation facilities. This role oversees operations, maintenance, engineering, and staff ...

Tenaska

Director of Operations

Omaha, NE · On-site

$150 - $230/hr

Job Summary The Director,Operations is responsible for the safe, reliable, and profitable operation of multiple power generation facilities. This role oversees operations, maintenance, engineering ...

Webforge

Director of Operations

Omaha, NE · On-site

The Director of Operations is responsible for the overall performance of assigned manufacturing locations, including safety, quality, delivery, cost, and asset utilization. This role provides ...

Valmont Industries

Director of Operations

Omaha, NE · On-site

$140 - $190/hr

The Director of Operations is responsible for the overall performance of assigned manufacturing locations, including safety, quality, delivery, cost, and asset utilization. This role provides ...

Applebee's

Director of Operations

Lincoln, NE · On-site

As a high-achieving Director of Operations, you will act as the key link between headquarters and the assigned district's branches. You will help branches stay up to date with company policies, and ...

Applebee's

Director of Operations

Kearney, NE · On-site

As a high-achieving Director of Operations, you will act as the key link between headquarters and the assigned district's branches. You will help branches stay up to date with company policies, and ...

Workstream

Director of Operations

Lincoln, NE · On-site

$70 - $100/hr

As a high-achieving Director of Operations, you will act as the key link between headquarters and the assigned district's branches. You will help branches stay up-to-date with company policies, and ...

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All JobsOf Client Operations JobsDirector Of Client Operations JobsDirector Of Client Operations Jobs in Nebraska

Director Of Client Operations information

See Nebraska salary details

$32.4K

$102.7K

$171.1K

How much do director of client operations jobs pay per year?

As of Aug 20, 2026, the average yearly pay for director of client operations in Nebraska is $102,668.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,000.00 and $129,200.00 per year, depending on experience, location, and employer.

What are the main challenges a director of client operations faces when managing cross-functional teams?

A Director of Client Operations often works with cross-functional teams that include sales, customer service, product development, and technical support. Coordinating these diverse groups can be challenging due to differing priorities, communication styles, and workflows. Success in this role requires strong leadership, conflict resolution skills, and the ability to align teams around shared goals while maintaining high client satisfaction. Regular check-ins, clear communication channels, and performance metrics help ensure everyone stays on track and client expectations are met.

What are the key skills and qualifications needed to thrive as a director of client operations, and why are they important?

To thrive as a Director Of Client Operations, you need strong leadership abilities, operational management experience, and a solid background in client relationship management, often supported by a relevant bachelor's or master's degree. Familiarity with CRM platforms, project management software, and data analytics tools is typically required. Outstanding communication, strategic thinking, and problem-solving skills help professionals excel in overseeing teams and ensuring client satisfaction. These skills and qualities are critical for driving operational efficiency, maintaining high service standards, and fostering long-term client partnerships.

What does a director of client operations do?

A director of client operations oversees the delivery of services to clients, manages client relationships, and ensures operational efficiency within an organization. They coordinate teams, develop strategies to improve client satisfaction, and often use tools like CRM systems to track performance and client interactions.

What are popular job titles related to Director Of Client Operations jobs in Nebraska?

For Director Of Client Operations jobs in Nebraska, the most frequently searched job titles are:

What job categories do people searching Director Of Client Operations jobs in Nebraska look for?

The top searched job categories for Director Of Client Operations jobs in Nebraska are:

What cities in Nebraska are hiring for Director Of Client Operations jobs?

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Director Of Client Operations jobs near you

Director of Client Experience

Travefy

Lincoln, NE • On-site

$100K - $125K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 8 days ago

Job description

Travefy is the connected system powering the travel industry.
More than 50,000 travel agencies and advisors run their businesses on Travefy: one platform to manage clients, design and sell stunning trips, market their brands, and run the back office. Everything connects around the trip, so advisors spend less time juggling software and more time wowing clients.
At Travefy, support is not a cost center. It is a feature, and it is one of the biggest reasons our users stay. This role owns it.
About the Role
We are looking for a Director of Client Experience to own and elevate our CX Support and CX Trainer teams, and to lead the next chapter of how we deliver support: humans and AI working together.
Our CX Support team handles high volume assistance over chat, email, and phone escalation. Our CX Trainers run one on one and group sessions that turn new users into confident power users. Our stack runs on Intercom (including Fin), HubSpot, and a growing set of AI and analytics tools.
You will own the strategy, the systems, the metrics, and the people. You will have a team that executes, and your first job is to make them great. You will also be in the queue or the training when it matters, because that is how the best leaders here stay close to the work.
You also love learning new things and must learn our product cold. Our users are travel advisors running real businesses, and they can tell in one message whether the person helping them actually knows the platform. The best people in this seat become genuine product experts in their first 60 days and never stop.
What You'll Own
Team Leadership and Development
You'll build a team that people want to be on and customers want to reach.
  • Hire, coach, and develop a high performing team of CX Support and CX Trainer professionals.
  • Set clear goals, career paths, and performance metrics, and hold the bar through real feedback.
  • Know your team as individuals: what they are great at, where they are stuck, and what they want next.
  • Lead from the front during high volume or high stakes moments.

AI and Support Automation
You'll own the AI layer of our client experience, not just supervise it.
  • Own Intercom Fin end to end: tuning, content sources, guidance, handoff rules, and resolution quality.
  • Grow AI resolution rate without letting satisfaction slip, and know exactly where the line is.
  • Build the workflows, macros, routing, and automations that let a lean team punch far above its weight.
  • Use AI to raise the quality of human responses, not just the speed of them.

Customer Education and Enablement
You'll make sure every advisor knows how to get value from Travefy.
  • Own our help documentation, training materials, and onboarding content, and keep them current with a fast moving product.
  • Ensure the CX Trainer team delivers onboarding and ongoing education that drives adoption and confidence.
  • Keep the whole CX team fluent in a product that ships constantly.

Operational Excellence and Analytics
You'll run the function on data, not vibes.
  • Own the metrics that matter: first response time, resolution time, CSAT, AI resolution rate, contact rate per account, and backlog health.
  • Build and read the reporting yourself in Intercom, HubSpot, and our analytics tools. You should be able to answer a question with data the same day it is asked.
  • Spot trends, risks, and product problems before they become churn.
  • Create and iterate the playbooks and workflows that scale with the team and the product.
  • You'll be a voice of the customer inside the company.

Who You Are
Must Haves
  • 3+ years leading a support or client experience team at a SaaS company, with high volume, multi channel work.
  • Hands on depth in Intercom including the Fin era. Not "my team used it," but you configured it, reported on it, and improved it.
  • Direct experience deploying or running an AI support agent with real results you can describe in numbers.
  • A demonstrated track record of moving support metrics through leadership and operational change.
  • Comfortable with data: you build your own reports, you know your numbers cold, and you use them to decide.
  • A genuine product learner. You go deep on the product you support, fast, and stay there.
  • A people leader who coaches. Your former team members would take your call today.
  • Ownership mindset. You identify what needs to happen and make it happen, whether that means directing your team or doing it yourself.

Nice to Haves
  • Experience in travel: travel agencies, host agencies, consortia, tour operators, OTAs, or travel tech.
  • You have supported small business or solopreneur customers, where the software is their livelihood.
  • Experience building a CX function from a lean base rather than inheriting a large one.

This role is probably not for you if
  • You are not willing to get your hands dirty. You will have a team that executes, but this is a lean company and the best leaders here jump into the queue, a training, or a messy escalation when it counts.
  • You need a big team and a big budget before you can make progress.

What We Offer
  • Competitive compensation: $100,000 to $125,000 OTE including base and performance compensation.
  • Health, Dental & Vision insurance for you and your family.
  • Life and Disability insurance.
  • 401(k) with automatic company contribution.
  • Flexible Time Off + Annual Travel Stipend.
  • Annual all team retreat to connect the whole company in person.
  • Technology stipend, learning budgets, and more.
  • Real ownership of a function that our customers name as the reason they stay.

Location & Eligibility
This is a full time role. We have a strong preference for our Lincoln, Nebraska headquarters or our Pennington, New Jersey office, and we are open to exceptional remote candidates in the U.S. Our team is distributed across Lincoln, Pennington, Omaha, and remote.
At this time, we're not considering applicants who need immigration sponsorship (additional work authorization or permanent work authorization), now or in the future, to work in the United States.
Travefy does not accept unsolicited resumes from recruiters or employment agencies.

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