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Director Of Client Operations Jobs in Delaware (NOW HIRING)

BNY

Vice President, Client Operations

Wilmington, DE

Join us and be part of something extraordinary. We're seeking a future team member for the role of Client Operations Manager to join our team. This role is located in Boston, MA ( 4 days in office ...

ADVANTAGE MEDIA SERVICES LLC

Operations Lead I

Bear, DE · On-site

$17.50 - $20.13/hr

... of Operations * Direct warehouse personnel and activities to ensure compliance with client ... contracts * Prepare status and production reports * Communicate receipt and processing of client ...

The LaSalle Group

Director of Accounting

Wilmington, DE · On-site

$180K - $200K/yr

Director of Accounting, North America | Wilmington, DE LaSalle Network is hiring a Director of ... Manufacturing or complex operational environment experience preferred * Experience partnering with ...

ADVANTAGE MEDIA SERVICES INC

Operations Lead I

Bear, DE · On-site

$17.50 - $20.13/hr

... of Operations * Direct warehouse personnel and activities to ensure compliance with client ... contracts * Prepare status and production reports * Communicate receipt and processing of client ...

Athenago

Hubspot Analyst

Wilmington, DE

Reporting to the Director of Revenue Operations, this role will serve as the in-house HubSpot expert, partnering closely with Sales, Marketing, Client Operations, and Executive teams to ensure data ...

Athena LLC

Reporting to the Director of Revenue Operations, this role will serve as the in-house HubSpot expert, partnering closely with Sales, Marketing, Client Operations, and Executive teams to ensure data ...

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All JobsOf Client Operations JobsDirector Of Client Operations JobsDirector Of Client Operations Jobs in Delaware

Director Of Client Operations information

See Delaware salary details

$34K

$107.8K

$179.7K

How much do director of client operations jobs pay per year?

As of Jul 16, 2026, the average yearly pay for director of client operations in Delaware is $107,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,600.00 and $135,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director Of Client Operations, and why are they important?

To thrive as a Director Of Client Operations, you need strong leadership abilities, operational management experience, and a solid background in client relationship management, often supported by a relevant bachelor's or master's degree. Familiarity with CRM platforms, project management software, and data analytics tools is typically required. Outstanding communication, strategic thinking, and problem-solving skills help professionals excel in overseeing teams and ensuring client satisfaction. These skills and qualities are critical for driving operational efficiency, maintaining high service standards, and fostering long-term client partnerships.

What are the main challenges a Director of Client Operations faces when managing cross-functional teams?

A Director of Client Operations often works with cross-functional teams that include sales, customer service, product development, and technical support. Coordinating these diverse groups can be challenging due to differing priorities, communication styles, and workflows. Success in this role requires strong leadership, conflict resolution skills, and the ability to align teams around shared goals while maintaining high client satisfaction. Regular check-ins, clear communication channels, and performance metrics help ensure everyone stays on track and client expectations are met.

What does a director of client operations do?

A director of client operations oversees the delivery of services to clients, manages client relationships, and ensures operational efficiency within a company. They coordinate between teams, develop strategies to improve client satisfaction, and often use tools like CRM systems to track client interactions and performance metrics.

What kind of jobs in media bring in $150,000 a year?

In media, roles such as senior media director, media agency executive, or digital media strategist often earn $150,000 or more annually. These positions typically require extensive experience, strong leadership skills, and proficiency with media planning tools and analytics platforms.

Is a director of operations a high position?

A director of operations is a senior leadership role responsible for overseeing daily business activities, strategic planning, and operational efficiency. It is considered a high-level position often reporting to executives like the CEO or COO, and typically requires extensive experience and leadership skills.

What jobs pay 500,000 a year in the US?

In the US, high-paying roles such as Chief Executive Officers, investment bankers, specialized surgeons, and senior technology executives can earn $500,000 or more annually. These positions typically require extensive experience, advanced skills, and often involve leadership responsibilities or performance-based bonuses.
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Director Of Client Operations jobs near you
Associate Director of Client Care

Associate Director of Client Care

JEVS Care at Home

Dover, DE

$60K - $70K/yr

Other

Dental, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Associate Director of Client Care

 JEVS Care at Home | Dover, DE 

Full-Time | In Office Position

JEVS Care at Home is seeking a detail-oriented, mission-driven Associate Director of Client Care to join our team. Associate Director of Client Care will be responsible for driving business growth in the Delaware market while overseeing all aspects of client and caregiver operations, including recruitment, on-call coordination, retention, compliance, and office performance metrics. This role will ultimately lead and develop a team to support these functions. The Associate Director of Client Care ensures clients receive consistent, high-quality care in accordance with JEVS Care at Home policies and procedures, industry standards, and all applicable laws and regulations. This position reports directly to the Area Director.

Key Responsibilities

  • Strategically plan and budget for sustainable growth of office/team/business unit. Coordinate  planning with Area Director, VP and/or Sr VP. 
  • Manage the office/team in relation to Key Performance Indicators (KPIs), for example:  growth, gross margin, overtime, utilization of authorized hours, EVV compliance, Client and Caregiver satisfaction etc. 
  • Develop and maintain a seamless referral/start of care process.
  • Establish and maintain relationships with referral sources, service coordination agencies, and Managed Care Organizations.  
  • Monitor the quality and relevance of all services provided by the office and caregivers to ensure compliance and Client satisfaction.
  • Conduct intakes and customer service home visits as needed.  
  • Conduct periodic observations of intakes and home visits to ensure all policies and procedures are being followed and proper documentation is being completed in the most efficient manner. 
  • Responsible for the data collection, maintenance and timely submission of established reports. 
  • Ensure EVV compliance by monitoring weekly key metrics, such as missing time sheets report, prebilling report. 
  • Lead Recruitment and Retention to execute the recruiting strategy.  
  • Support agency growth by engaging in client and caregiver outreach, identifying opportunities to expand service delivery, assist with sales, marketing and public relations efforts as assigned.
  • Perform outreach functions including attending health fairs, community events, and other activities, as required. 
  • Perform additional duties/special projects and reports, as assigned.

Required Education and Experience 

  • Bachelor’s Degree in Human Services, Business Administration, or related field.  
  • 5-7 years of experience working in Home Care, with DMMA, elderly, and/or disabled population helpful. 
  • Experience with case management/coordination, records/utilization management, preparing reports, or other documentation desirable. 
  • Proven track record of growing a business. 
  • Knowledge of HHAeXchange preferred  

Physical Requirements

May require sitting, standing, or walking on a level surface for periods throughout the day. May require lifting up to 20 pounds. Regional travel up to 50% required to other JEVS locations, home visits and other related functions.

Benefits

  • Heath insurance
  • Dental insurance
  • Life insurance
  • Generous paid time off 
  • Retirement benefits 

The base pay for this position ranges from $60,000 to $70,000 and will vary based on factors such as skills and experience.  Base pay is one part of the Total Compensation that JEVS Care at Home provides to recognize employees for their work. JEVS provides competitive benefits; we believe that benefits should support you at work and at home.  Please visit the benefits page of our careers site for more details.

For more information about JEVS Care at Home, please visit our website: jevsathome.org

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