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Operations Director Jobs in Delaware (NOW HIRING)

Cigna

Service Operations Director - Hybrid

Newark, DE · On-site

We are seeking a strategic and results-driven Service Operations Director to lead automation service operations supporting pharmacy fulfillment across a highly automated network. This role is ...

ChenMed

$83K - $119K/yr

The Associate Center Operations Director is responsible for center operations, including center performance, scheduling optimization, patient experience and center culture (turnover/engagement). The ...

ChenMed

$80K - $109K/yr

Partnering with Center Operations Director/Market General Manager to drive continued improvement of center financial performance, and helping increase center membership * Performs other duties as ...

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All JobsOperations Director JobsOperations Director Jobs in Delaware

Operations Director information

See Delaware salary details

$34K

$107.8K

$179.7K

How much do operations director jobs pay per year?

As of Jun 9, 2026, the average yearly pay for operations director in Delaware is $107,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,600.00 and $135,600.00 per year, depending on experience, location, and employer.

How does an Operations Director typically collaborate with other departments to drive organizational success?

An Operations Director works closely with leaders from departments such as finance, human resources, sales, and IT to ensure organizational goals are met efficiently. This collaboration often involves regular cross-functional meetings, joint planning sessions, and aligning operational strategies with broader business objectives. By fostering open communication and building strong relationships across teams, the Operations Director helps identify process improvements, solve bottlenecks, and support company-wide initiatives. This cross-departmental teamwork is essential for streamlining operations and achieving sustainable growth.

What does an Operations Director do?

An Operations Director is responsible for overseeing the daily operations of a company or organization, ensuring that business processes run efficiently and effectively. They develop and implement operational policies, manage budgets, and work closely with other executives to align operations with the organization’s strategic goals. Operations Directors also lead teams, monitor key performance indicators, and drive continuous improvement initiatives to enhance productivity and profitability.

What is the difference between Operations Director vs Operations Manager?

AspectOperations DirectorOperations Manager
ResponsibilitiesOversees multiple departments, sets strategic goals, and manages overall operationsManages daily operations within a specific department or area
Required CredentialsBachelor’s degree, often MBA, extensive experience in operationsBachelor’s degree, relevant experience in operations management
Work EnvironmentExecutive-level, strategic planning, cross-departmental coordinationTeam leadership, process management, operational oversight
Industry UsageCommon in large organizations and corporationsFound in organizations of all sizes, more operational focus

The Operations Director typically holds a higher strategic role, overseeing multiple departments and setting long-term goals, while the Operations Manager focuses on managing daily operations within specific areas. Both roles require relevant experience and credentials, but the Operations Director operates at a broader, more strategic level.

What are the key skills and qualifications needed to thrive as an Operations Director, and why are they important?

To thrive as an Operations Director, you need extensive experience in operations management, strategic planning, and a relevant degree such as business administration or supply chain management. Familiarity with ERP systems, data analytics tools, and project management certifications like PMP are commonly required. Exceptional leadership, problem-solving, and communication skills help drive team performance and organizational change. These skills and qualities are crucial for ensuring efficient business operations, achieving strategic goals, and sustaining competitive advantage.
More about Operations Director jobs
What are the most commonly searched types of Operations jobs in Delaware? The most popular types of Operations jobs in Delaware are:
What cities in Delaware are hiring for Operations Director jobs? Cities in Delaware with the most Operations Director job openings:
Operations Director jobs near you
Infographic showing various Operations Director job openings in Delaware as of May 2026, with employment types broken down into 74% Full Time, 13% Part Time, and 13% Contract. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $107,773 per year, or $51.8 per hour.
Service Operations Director - Hybrid

Service Operations Director - Hybrid

Cigna

Newark, DE • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Cigna Healthcare rating

8.4

Company rating: 8.4 out of 10

Based on 216 frontline employees who took The Breakroom Quiz

34th of 870 rated healthcare providers

Job description

We are seeking a strategic and results-driven Service Operations Director to lead automation service operations supporting pharmacy fulfillment across a highly automated network. This role is critical in ensuring system reliability, optimizing performance, and enabling high-quality patient fulfillment. You will lead high-performing teams, partner cross-functionally, and drive continuous improvement in a fast-paced environment where uptime and precision are essential.

Responsibilities

  • Drive automation reliability by improving uptime, reducing downtime, and enhancing overall equipment effectiveness.

  • Lead proactive maintenance strategies, root cause analysis, and response plans for critical production-impacting issues.

  • Optimize enterprise preventive maintenance programs to improve effectiveness, compliance, and efficiency.

  • Establish scalable support models, including after-hours coverage and escalation processes for critical issues.

  • Partner with operations and engineering teams to improve throughput and eliminate process bottlenecks.

  • Own repair and maintenance budgets, driving cost efficiency and optimizing total cost of ownership.

  • Strengthen vendor partnerships, service agreements, and spare parts strategies to support reliability goals.

  • Lead and develop multi-site teams, building strong leadership pipelines and fostering a culture of accountability and continuous improvement.

  • Leverage data, predictive technologies, and performance metrics to inform decisions and improve service delivery outcomes.

Qualifications

Required Qualifications

  • 8+ years of leadership experience in IT service operations, automation service, maintenance, reliability engineering, or related fields.

  • 5+ years of people leadership experience, including leading managers and cross-functional teams.

  • Experience managing multi-site service operations and supporting critical production environments.

  • Proven ability to manage budgets, vendors, and operational performance metrics.

  • Strong knowledge of preventive maintenance systems, asset management tools, and reliability practices.

Preferred Qualifications

  • Bachelor's degree in Engineering, Operations, Business, Supply Chain, or a related field, or equivalent experience.

  • Experience with pharmacy automation, manufacturing automation, or distribution systems.

  • Familiarity with robotics, packaging automation, or sortation systems.

  • Lean or Six Sigma certification.

  • Experience with predictive maintenance technologies, AI tools, or advanced analytics.

Why Join Us

This is an opportunity to lead critical automation services that directly support patient care. You will shape the future of pharmacy fulfillment by improving system reliability, enabling innovation, and scaling service capabilities. You will collaborate with leaders across Operations, Engineering, Technology, and Pharmacy to solve complex challenges and deliver meaningful business and patient outcomes.


If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 152,200 - 253,600 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.

At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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