Director Network Operations Jobs in Springfield, MA

Site: Mass General Brigham Medical Group Western Massachusetts, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Express Care Medical Director - Mass General Brigham/ Pioneer Valley
Qualifications
Join our Community: Full Time Express Care Medical Director/ Physician Opportunity - Pioneer Valley Region (Western), MA
Mass General Brigham Medical Group (MGB MG) is seeking an experienced, Board-Certified Physician leader to serve as Medical Director, Express Care in the Pioneer Valley region of Massachusetts. This leadership role provides oversight of up to four Express Care centers across the Pioneer Valley region and plays a key role in advancing clinical excellence, operational performance, quality, safety, and strategic growth.
Join our team and enjoy a flexible schedule in a collaborative, team-based care environment with excellent compensation. This role offers the chance to apply your clinical skill set in a fast-paced setting, where you will care for a wide range of patients presenting with highly acute illness, injury, or in need of a procedure.
The Medical Director will collaborate closely with physicians, advanced practice providers, and operational leaders to ensure the delivery of high-quality, patient-centered care while supporting the continued expansion and development of our Urgent Care network.
What You'll Do
• Provide clinical leadership and oversight for up to four MGB Medical Group Express Care locations.
• Partner with operational and clinical leaders to advance quality, patient safety, patient experience, and performance.
• Supervise and mentor Physicians, Lead APPs, and APPs.
• Support provider recruitment, onboarding, training, and professional development.
• Develop and implement clinical policies, protocols, and best practices.
• Monitor quality metrics, patient experience, and regulatory compliance.
• Contribute to strategic planning, service line growth, budgeting, and operational initiatives.
• Partner with Revenue Cycle and administrative teams to ensure documentation, coding, and billing compliance.
• Foster a culture of teamwork, continuous improvement, and clinical excellence.
Qualifications
• MD or DO from an accredited medical school.
• Completion of an accredited residency program.
• Board Certification in Emergency Medicine, Family Medicine, or Internal Medicine-Pediatrics.
• Unrestricted Massachusetts medical license (or ability to obtain).
• Current DEA certification.
• Prior leadership experience in Urgent Care, Emergency Medicine, or ambulatory care settings strongly preferred.
Schedule & Location
• Full-time (70% clinical) & (30 % Administrative/leadership position).
• Opportunity for Hybrid work model with potential flexibility to provide clinical and administrative support across multiple locations.
• Monday through Friday schedule with occasional evenings, weekends, and extended hours as needed.
• Current Express Care locations include: Northampton, Southampton, Amherst & Greenfield.

• Monday to Friday: 8:00am to 8:00pm
• Saturday & Sunday: 9:00am to 5:00pm

Why Choose Mass General Brigham?
Join an integrated healthcare system recognized for its excellence in patient care, research, and education. As part of Mass General Brigham, you'll benefit from:

• A competitive salary with a transparent and rewarding compensation plan.
• A comprehensive benefits package, including health insurance, retirement plans, and malpractice coverage.
• Flexible work schedules to meet your personal and professional needs, with options for both full-time and part-time roles.
• Dedicated after-hours and weekend call support, ensuring a sustainable work environment.
• Eligibility for the Public Service Loan Forgiveness (PSLF) program as part of our not-for-profit, 501(c)(3) designation.

About Us
Mass General Brigham is a leader in healthcare innovation, comprising 16 member institutions, including world-class academic medical centers, specialty and community hospitals, and a robust physician network. With over 1,180 physicians and 534 Advanced Practitioners across 78 locations, we are dedicated to transforming patient care. At Mass General Brigham, our patients come first.
Ready to Make a Difference?
Explore the opportunity to practice in a dynamic, patient-focused environment while enjoying the benefits of a supportive, community-based setting.
For more information about this role or other opportunities within our network, please contact:
Melissa Smith, Physician Recruiter
Email: mksmith@bwh.harvard.edu
Additional Job Details (if applicable)
The salary range for this position is $285,000 to $313,000 annually. Actual compensation will be determined during the selection process and is based on a variety of factors, including but not limited to relevant experience, education, and internal equity.
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience, if applicable, education, certifications, and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package.
In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, and bonuses as applicable, designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Physician Recruitment team will provide an overview of your potential compensation and benefits package.
Remote Type
Onsite
Work Location
30 Locust Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
EEO Statement:
1920 Mass General Brigham Medical Group Western Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.