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Director Membership Director Jobs (NOW HIRING)

YMCA

Membership Director

Oakland, CA · On-site

$70K - $85K/yr

The Oakland YMCA is seeking a Membership Director to oversee the membership department: developing leaders, organizing and leading membership acquisition, member retention and member service. These ...

The Y In Central Maryland

Membership Director

Towson, MD · On-site

$90 - $125/hr

As a Y Membership Director, you will oversee all aspects of membership for a Y center including recruitment of new members, retention of existing members and supervision of associates. You will lead ...

The Fitness Equation

Membership Director

Ashburn, VA · On-site

The Fitness Equation is looking for a professional, performance-driven Membership Director. Responsibilities * Building, leading, and developing a team of skilled, successful Fitness Consultants ...

The Fitness Equation

Membership Director

Chantilly, VA · On-site

The Fitness Equation is looking for a professional, performance-driven Membership Director. Responsibilities * Building, leading, and developing a team of skilled, successful Fitness Consultants ...

YMCA of the East Bay

Membership Director

Oakland, CA

The Oakland YMCA is seeking a Membership Director to oversee the membership department: developing leaders, organizing and leading membership acquisition, member retention and member service. These ...

SEIU Local 1021

Membership Director

Oakland, CA · On-site

$141K - $162K/yr

In this role, the Membership Director directs, modernizes, and administers the core day-to-day functions, including union dues/political funds administration, per capita payments, and bargaining unit ...

YMCA

Membership Director

Oakland, CA · On-site

$33.65 - $40.87/hr

The Oakland YMCA is seeking a Membership Director to oversee the membership department: developing leaders, organizing and leading membership acquisition, member retention and member service. These ...

YMCA

Membership Director

Reston, VA · On-site

$53K - $58K/yr

The YMCA Fairfax County Reston is looking for an energetic, community-focused leader to join us as our next Membership Director! If you thrive on connecting with people, developing staff, and ...

New

YMCA

Membership Director-Floater

Coppell, TX

We are currently seeking a Membership Director Floater. Reporting to the Senior Vice President of Membership and Wellness, this position is responsible for generating and membership operation ...

New

NRECA

Director, Membership

Arlington, VA · On-site

$157K - $193K/yr

As Director of Membership, you will lead the strategy, operations, and continuous improvement of NRECA 's membership programs and services. This role is responsible for enhancing the member ...

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Director Membership Director information

What is the difference between Director Membership Director vs Membership Coordinator?

AspectDirector Membership DirectorMembership Coordinator
CredentialsBachelor's degree, experience in membership managementHigh school diploma or equivalent, some experience preferred
Work EnvironmentStrategic planning, leadership, overseeing teamsCustomer service, administrative support, member engagement
Employer & Industry UsageNonprofits, associations, clubsMembership-based organizations, clubs, associations

The Director Membership Director typically holds a higher level of responsibility, focusing on strategic growth and leadership within the organization. The Membership Coordinator handles day-to-day member interactions and support. Both roles are essential but differ in scope and seniority.

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Membership Director

YMCA

Oakland, CA • On-site

$70K - $85K/yr

Full-time

Posted 25 days ago

YMCA rating

6.1

Company rating: 6.1 out of 10

Based on 1,987 frontline employees who took The Breakroom Quiz

573rd of 772 rated non-profit organizations

Job description

POSITION SUMMARY:

The Oakland YMCA is seeking a Membership Director to oversee the membership department: developing leaders, organizing and leading membership acquisition, member retention and member service.  These general functions will be carried out in keeping with the Goals, Policies and Mission of the YMCA of the East Bay. 

ESSENTIAL FUNCTIONS:

  1. Be an advocate and key leader for exceptional customer service and communication in the branch.
  2. Recruit, hire, train, develop, motivate, schedule and direct staff and volunteers as needed. Monitor and evaluate staff performance.
  3. Manage front desk operations ensuring efficient administrative processes while employing a continuous improvement process for the front desk procedures.
  4. Support new membership sales by conducting tours for potential new members.
  5. Establish partnerships in the community and work with the Marketing Department to provide effective marketing and outreach to acquire new members.
  6. Support and implement member engagement events and promotional activities.
  7. Prepare and manage the membership budget to ensure goals are achieved.
  8. May be responsible for member communication activities which may include branch newsletter and branch web site as determined branch leadership.
  9. Effectively resolve member questions and complaints.
  10. Assist in YMCA fund raising activities and special events.
  1. Serve as a member of the branch leadership team.
  2. Special projects and other duties as assigned.

MEASURE OF EFFECTIVENESS

This position has a primary impact on the YMCA's ability to provide a high quality membership program. Therefore, the effectiveness of the fulfillment of this position should be measured by:

  • Budgets will be met, revenue achieved, and cash managed according to sound practices established by the Finance Department;
  • Membership center is growing and in a dynamic state of evolution and improvement to meet the foremost health, wellness and community needs;
  • Staff and volunteers will be recruited/hired, supervised, developed and evaluated;
  • Members will be retained with a high level of satisfaction;
  • Communications related to membership will be accurate and timely;
  • Relationships will be developed with collaborating community partners.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

·       The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·        Sufficient strength, agility and mobility to perform essential functions of position and to supervise program activities

LEADERSHIP COMPETENCIES:

·         Program/project management

·         Inclusion

·         Developing Self and Others

·         Critical thinking and Decision Making

·         Fiscal management

·         Communication and Influence

·         Innovation

QUALIFICATIONS:

·         Bachelor's degree in related field or equivalent

·         Three years sales or customer service experience

·         One year of supervisory experience

·         Must be self-directed, highly motivated and creative

·         Excellent customer service, problem solving, interpersonal and organizational skills

·         Completion of YMCA program-specific and trainer certifications must be accomplished within 60 days of hire

·         Ability to relate effectively to diverse groups of people from all social and economic segments of the community

·        Proficiency in Microsoft Word, Outlook and other computer programs necessary to perform the duties of the job

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