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Director Managed Services Jobs (NOW HIRING)

VMG Health

Director, Managed Care

Nashville, TN · On-site

VMG Health is seeking an experienced and highly motivated Director, Managed Care to lead complex ... advisory services. Key Responsibilities: Client Advisory & Consulting * Serve as the lead ...

VMG HOLDINGS LLC

Director, Managed Care

Nashville, TN · On-site

VMG Health is seeking an experienced and highly motivated Director, Managed Care to lead complex ... advisory services. Key Responsibilities: Client Advisory & Consulting * Serve as the lead ...

Relias US

Managed Services Consultant

Morrisville, NC · On-site

The Managed Services Consultant is responsible for the ongoing management, optimization, and value ... Experience working alongside Customer Success without direct ownership of renewals Additional ...

AltaMed

Director, Managed Care Revenue

Los Angeles, CA · On-site

$168K - $210K/yr

Reporting to the SVP, Managed Care Finance & Services, the Director sets the strategic direction for managed care revenue analytics, contract financial performance, and long-range forecasting, and ...

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Director Managed Services information

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$99.5K

$111.2K

$122.5K

How much do director managed services jobs pay per year?

As of Aug 10, 2026, the average yearly pay for director managed services in the United States is $111,249.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,500.00 and $117,000.00 per year, depending on experience, location, and employer.

What is a director of managed services?

A Director of Managed Services is a senior leadership role responsible for overseeing the delivery of managed IT services to clients. This position involves managing teams, ensuring high-quality service delivery, developing strategies to improve operations, and maintaining client satisfaction. Directors of Managed Services work closely with clients to understand their needs, implement solutions, and ensure that service level agreements (SLAs) are met. They also play a key role in business development, budgeting, and aligning managed services with organizational goals.

What are the typical challenges a director of managed services faces when overseeing multiple client accounts?

A Director of Managed Services often manages diverse client portfolios, each with unique needs and expectations. Common challenges include maintaining consistent service quality across accounts, balancing resource allocation, and quickly addressing escalated issues. This role requires strong communication and leadership skills to coordinate cross-functional teams and ensure alignment with both client objectives and internal standards. Proactively building client relationships and implementing process improvements are key strategies for overcoming these challenges.

What are the key skills and qualifications needed to thrive as a director of managed services?

To thrive as a Director of Managed Services, you need strong leadership abilities, extensive experience in IT service delivery, and a bachelor's or master's degree in information technology or a related field. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and relevant certifications such as PMP or ITIL Expert are typically required. Exceptional communication, problem-solving, and client relationship management skills help you lead teams and ensure customer satisfaction. These competencies are crucial for delivering high-quality managed services, optimizing operations, and driving business growth.

What is the difference between Director Managed Services vs Network Operations Manager?

AspectDirector Managed ServicesNetwork Operations Manager
CredentialsTypically requires a bachelor’s degree in IT, computer science, or related field; often certifications like PMP, ITIL, or Cisco certificationsUsually holds a bachelor’s degree in IT, computer science, or related area; certifications such as Cisco CCNA/CCNP or CompTIA Network+
Work EnvironmentOversees multiple client accounts, manages teams, and develops strategic service delivery plansManages daily network operations, troubleshooting, and team coordination within an organization
Employer & Industry UsageCommon in managed service providers, large enterprises, and IT consulting firmsPrimarily in corporate IT departments, service providers, and telecom companies

The main difference is that a Director Managed Services focuses on strategic oversight, client management, and service delivery across multiple accounts, while a Network Operations Manager handles the day-to-day network operations within an organization. Both roles require technical expertise, but the Director role emphasizes leadership and strategic planning.

What cities are hiring for Director Managed Services jobs? Cities with the most Director Managed Services job openings:
What are the most commonly searched types of Managed Services jobs? The most popular types of Managed Services jobs are:
What states have the most Director Managed Services jobs? States with the most job openings for Director Managed Services jobs include:
Director Managed Services jobs near you
Infographic showing various Director Managed Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $111,249 per year, or $53.5 per hour.

Director of Application Managed Services

InterSystems

Boston, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

The Director of Application Management is a senior, executive-level leadership role responsible for defining and executing the global strategy for application management, managed solutions, and next-generation AI-enabled service offerings.
Operating with VP-level scope and accountability, this leader will oversee a globally distributed organization spanning U.S.-based managed services and international application management teams. The role also owns the creation and scaling of new strategic capabilities, including Site Reliability Engineering (SRE), Interface-as-a-Service, and AI-driven (agentic) development.
This position requires a balance of strategic vision, operational rigor, and deep platform expertise to deliver highly reliable, scalable, and continuously evolving managed services for clients worldwide.
Key Responsibilities
Global Application Management Leadership
  • Own and scale a global Application Management function supporting mission-critical client environments across all regions
  • Define and implement a standardized global operating model, including SLAs, KPIs, and delivery frameworks
  • Drive consistency, quality, and continuous improvement across geographically distributed teams
  • Ensure alignment with regional regulatory, operational, and client-specific requirements

U.S. Managed Solutions Leadership
  • Lead the U.S.-based managed solutions organization with full accountability for service delivery outcomes
  • Ensure tight integration across infrastructure, platform, and application layers
  • Establish a culture of ownership, accountability, and operational excellence
  • Serve as executive escalation point for critical client and operational issues

SRE & Reliability Engineering
  • Build and scale a modern SRE function focused on reliability, automation, and observability
  • Define reliability targets, error budgets, and operational maturity standards
  • Embed SRE principles across all service delivery teams
  • Drive adoption of proactive, automated, and self-healing operational models

Next-Generation Service Development
  • Define, build, and scale new managed service offerings, including:
  • Interface-as-a-Service
  • Agentic AI development for product customization and workflow automation
  • Standardized global upgrade services
  • Productize services with clear delivery models, value propositions, and scalable execution frameworks
  • Partner closely with Product and Engineering to align service capabilities with platform evolution

AI & Automation Strategy
  • Lead the adoption of AI-driven capabilities to transform service delivery and operational efficiency
  • Develop and scale agentic workflows for configuration, customization, and support
  • Identify and execute opportunities to reduce manual effort through intelligent automation
  • Ensure secure, compliant, and responsible use of AI across client environments

Client Lifecycle & Upgrade Excellence
  • Establish a global, repeatable model for client upgrades across platforms and geographies
  • Improve predictability, reduce risk, and enhance the client experience during upgrades
  • Integrate upgrade processes into ongoing managed service delivery
  • Drive automation and standardization across lifecycle operations

Executive Stakeholder Engagement
  • Act as a senior leader across Product, Engineering, Sales, and Customer Success organizations
  • Engage directly with strategic clients and executive stakeholders
  • Provide clear, data-driven reporting on performance, risks, and transformation initiatives
  • Influence roadmap and investment decisions based on operational insights

Required Experience & Qualifications
Leadership & Operational Experience
  • 15+ years of experience in enterprise software, healthcare IT, or managed services
  • Proven experience leading large-scale, globally distributed teams
  • Demonstrated success operating at a senior leadership (VP-equivalent) level
  • Strong track record managing mission-critical application environments or SaaS operations
  • Experience building and scaling SRE or reliability-focused organizations

InterSystems Expertise (Strongly Preferred)
  • Deep experience with:
  • HealthShare
  • TrakCare
  • HealthConnect / HealthConnect Cloud
  • IRIS data platform
  • Strong understanding of InterSystems-based architectures, interoperability, and operational models

Technical & Domain Expertise
  • Experience with cloud and hybrid environments (public and private cloud)
  • Strong understanding of integration frameworks and interface engines
  • Familiarity with DevOps, CI/CD, and infrastructure-as-code practices
  • Experience with observability, monitoring, and incident management tooling

AI & Innovation
  • Experience applying AI and automation in enterprise or operational environments
  • Understanding of agentic AI concepts and enterprise use cases
  • Ability to translate emerging technologies into scalable service offerings

Leadership Expectations
  • Operates with VP-level ownership, autonomy, and decision-making authority
  • Drives clarity and structure across complex, global operations
  • Balances long-term strategy with hands-on execution
  • Builds and leads high-performing, accountable teams
  • Establishes a culture of continuous improvement and innovation
  • Communicates effectively at both executive and technical levels

Success Measures
  • Standardized and scalable global application management model in place
  • Improved SLA performance, uptime, and client satisfaction across regions
  • Successful launch and adoption of SRE, Interface-as-a-Service, and AI-driven offerings
  • Measurable reduction in manual operations through automation and AI
  • Predictable, efficient global upgrade execution
  • Strong alignment across Product, Services, and client outcomes

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.
InterSystems is providing a current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience, education, skills, and performance.
Other compensation may include a discretionary annual variable target incentive.
The company also provides generous employee benefits including:
  • Medical, vision, and dental insurance
  • Short-term and long-term disability, and life insurance
  • 401(k) Profit Sharing Contribution
  • Paid Time Off and Holidays
  • Parental Leave
  • Tuition reimbursement

The estimated base compensation range for this role is:
$180,000-$217,000 USD
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
AI Disclaimer
InterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information). InterSystems' approach to AI is guided by the InterSystems Responsible AI Guidelines. AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees.
Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience. AI tools and third-party transcription services must not be used during interviews or assessments.

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