Call Center Director At Serenity , our mission is to help patients take back their lives by ... Streamline service level expectations and ensure team adherence to quality and responsiveness ...
Call Center Director At Serenity , our mission is to help patients take back their lives by ... Streamline service level expectations and ensure team adherence to quality and responsiveness ...
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Quick apply
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New
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New
Director level experience with the ability to manage day-to-day todeliverables; 5+ years of experience preferred. * Bachelor's Degree, M.B.A., or certifications is a plus. * Successful history of ...
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Director of Cardiovascular Research and Faculty Team Member
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Director of Cardiovascular Research and Faculty Team Member
Salt Lake City, UT · On-site
$7.25 - $999.99/hr
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$7.25 - $999.99/hr
Director of Cardiovascular Research and Faculty Team member - Salt Lake City, UT When you join us ... With protected academic time, robust data infrastructure, and executive-level support, this ...
$7.25 - $999.99/hr
Director of Cardiovascular Research and Faculty Team member - Salt Lake City, UT When you join us ... With protected academic time, robust data infrastructure, and executive-level support, this ...
Director of Cardiovascular Research and Faculty Team Member
Salt Lake City, UT · On-site
$7.25 - $999.99/hr
With protected academic time, robust data infrastructure, and executive-level support, this ... Experience as a Medical Director or Medical Executive Close If you are ready to lead cardiovascular ...
Director of Cardiovascular Research and Faculty Team Member
Salt Lake City, UT · On-site
$7.25 - $999.99/hr
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At the Director level, you are not managing a channel-you are building a business unit within a business. You will set the strategic vision for how Pura wins on the world's most competitive retail ...
At the Director level, you are not managing a channel-you are building a business unit within a business. You will set the strategic vision for how Pura wins on the world's most competitive retail ...
At the Director level, you are not managing a channel--you are building a business unit within a business. You will set the strategic vision for how Pura wins on the world's most competitive retail ...
Quick apply
At the Director level, you are not managing a channel--you are building a business unit within a business. You will set the strategic vision for how Pura wins on the world's most competitive retail ...
Director Level information
See Utah salary details
$21.7K - $36.1K
11% of jobs
$36.1K - $50.5K
14% of jobs
$51.1K is the 25th percentile. Wages below this are outliers.
$50.5K - $65K
14% of jobs
$65K - $79.4K
9% of jobs
The median wage is $85.6K / yr.
$79.4K - $93.8K
7% of jobs
$93.8K - $108.3K
6% of jobs
$108.3K - $122.7K
10% of jobs
$132K is the 75th percentile. Wages above this are outliers.
$122.7K - $137.1K
7% of jobs
$137.1K - $151.6K
7% of jobs
$151.6K - $166K
10% of jobs
$166K - $180.4K
5% of jobs
$21.7K
$96.8K
$180.4K
How much do director level jobs pay per year?
What does a director level position entail?
What are the key skills and qualifications needed to thrive as a director, and why are they important?
What are some common challenges faced by directors when leading cross-functional teams?
What is the difference between Director Level vs Manager Level?
| Aspect | Director Level | Manager Level |
|---|---|---|
| Responsibilities | Strategic planning, overseeing multiple teams, setting company-wide goals | Team supervision, project management, implementing strategies |
| Required Credentials | Typically requires advanced degrees and extensive experience | Often requires a bachelor's degree and relevant experience |
| Work Environment | Executive meetings, cross-department collaboration | Team meetings, project coordination |
| Industry Usage | Common in corporate, non-profit, and government sectors | Widespread across various industries including retail, tech, and healthcare |
The main difference between Director Level and Manager Level roles lies in scope and strategic influence. Directors focus on high-level planning and organizational goals, while Managers handle day-to-day team operations. Understanding these distinctions helps in career planning and job search strategies.
What are the most commonly searched types of Level jobs in Utah?
The most popular types of Level jobs in Utah are:
What cities in Utah are hiring for Director Level jobs?
Cities in Utah with the most Director Level job openings:

Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 9 days ago
Job description
Call Center Director
At Serenity, our mission is to help patients take back their lives by delivering innovative, alternative treatment options for a wide range of mood disorders. Our call center team plays a vital role in fulfilling this mission, serving as the first point of contact and setting the foundation for an exceptional patient experience.
As the Call Center Director, you will lead a rapidly growing team that supports multiple physician practices across the country. You will be responsible for overseeing critical centralized processes, driving operational excellence, collaboration with our sales and marketing lead generation strategies, and ensuring every interaction reflects our people-centric, patient-focused values. This is a meaningful opportunity to make a lasting difference for individuals who need it most.
Responsibilities
- Provide strategic leadership and daily oversight to Patient Care Coordinator team, ensuring efficient, high-quality operations.
- The patient coordination team includes phone agents, escalations, back-office functions across multiple sites and states.
- Proven ability to foster well-balanced sales and patient centric outcomes.
- Manage full-cycle talent processes, including hiring, training, coaching, development, performance management, and retention.
- Identify trends, uncover root causes, and recommend solutions to improve team performance, drive engagement, and enhance the patient experience.
- Leverage data to monitor, evaluate, and improve complex processes and workflows.
- Establish and exceed key department metrics, performance standards, and operating policies.
- Streamline service level expectations and ensure team adherence to quality and responsiveness requirements. Experience in WFM (RTA and Forecasting).
- Build and scale the Customer Care function as the organization continues rapid expansion across the US.
- Foster a culture of compassion, accountability, and excellence aligned with Serenity's mission and values.
Qualifications
- 6-10 years of Director level experience leading large teams in a high-growth, sales and service-driven environment; startup or early-stage company experience strongly preferred.
- Proven experience within a call center or high-volume inbound communications environment across multiple channels (phone, AI, email, chat, social).
- Strong ability to identify, coach, and measure critical competencies and performance metrics.
- Genuine passion for supporting individuals struggling with mental health challenges.
- Demonstrated judgment and decision-making skills, with the ability to prioritize effectively in a fast-paced environment.
- Alignment with Serenity's mission and ability to translate it into operational priorities.
- Self-driven, proactive, exceptional attention to detail, and motivated by continuous improvement.
- Excellent customer service, communication, and problem-solving skills.
- Comfortable communicating and collaborating with professionals at all levels.
- Ability to travel as business needs requires, currently averages 1 week per month.
Benefits
- Competitive pay
- Medical, dental, and vision insurance (Serenity covers 90% of the premium)
- Life insurance
- Flexible Spending Account (FSA)
- Paid time off, Sick pay, and 401(k)
- 10 paid major holidays
- Bi-weekly paid team treats & lunches
- Onsite fitness center
Who We Are
Serenity Healthcare empowers patients with advanced medical technologies that provide long-term relief-even when traditional treatments have not succeeded. We are deeply committed to delivering the highest-quality patient experience. This commitment starts with our people.
We invest in our employees and foster a culture that is people-centric, collaborative, positive, proactive, and rich with opportunities for both personal and professional growth.
About Serenity Mental Health Centers
Sourced by ZipRecruiter
Industry
Offices of mental health practitioners
Company size
51 - 200 Employees
Headquarters location
Lehi, UT, US
Year founded
2017