Director Institutional Effectiveness Jobs in Springfield, MA

If you have any questions about the position or our application process, reach out to us at recruiting-u@smith.edu.

Help make Smith College more accessible-one ride, one connection, and one community member at a time.

Smith College is seeking an Accessibility Transportation Coordinator to help provide safe, reliable, and responsive transportation services that support access across our campus community. With students as a significant focus, this role combines day-to-day transportation coordination, thoughtful problem-solving, and direct service to help ensure community members with accessibility needs can navigate campus and participate fully in campus life. It's an opportunity to manage important logistics while seeing the direct impact of your work every day.

Job Summary

The Accessibility Transportation Coordinator administers and coordinates the College's accessible transportation program, ensuring students, employees, and guests with approved accommodations have equitable access to campus facilities, programs, services, housing, and employment. The position exercises independent judgment in coordinating transportation resources, managing daily operations of the program, resolving service issues, and ensuring compliance with accessibility requirements.

The coordinator serves as a primary liaison among the Accessibility Resource Center (ARC), Human Resources, Campus Safety, students, employees, and other campus partners regarding accessible transportation services. The position also supervises student employees assigned to the program and is responsible for the day-to-day administration of transportation services.

Take appropriate actions to support a diverse workforce and participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.

Essential Functions

Program Administration & Coordination

• Coordinate and administer the College's accessible transportation program.

• Develop, implement, and monitor transportation schedules to meet accommodation-related needs.

• Assess service demands and make independent decisions regarding route assignments, scheduling priorities, and operational adjustments.

• Evaluate program effectiveness and recommend improvements to enhance service delivery.

• Maintain records, reports, and operational data related to transportation services.

• Ensure compliance with applicable accessibility requirements, institutional policies, and operational procedures.

• Participate in planning and implementation of transportation-related accessibility initiatives.

Supervision & Student Employee Management

• Recruit, train, schedule, supervise, and evaluate student employees assigned to accessible transportation services.

• Provide ongoing coaching, direction, and performance feedback.

• Assign and monitor work and ensure service standards are maintained.

• Participate in hiring recommendations and corrective action discussions involving student employees as appropriate.

• Ensure student employees complete required training and certifications.

Accessibility Support & Campus Collaboration

• Serve as a primary point of contact regarding accessible transportation services.

• Collaborate with ARC, Human Resources, Campus Safety, Residence Life, and other departments to support accommodation-related transportation needs.

• Exercise discretion and judgment in addressing transportation concerns, service requests, and operational challenges.

• Maintain confidentiality regarding accommodation and disability-related information.

• Provide information and guidance regarding transportation services and referral processes.

Transportation Operations

• Operate accessible transportation vehicles as needed to ensure continuity of service.

• Assist passengers with boarding, securement of mobility devices, and transportation support.

• Monitor vehicle utilization and service effectiveness.

• Coordinate service coverage during peak periods, absences, and special events.

Vehicle, Equipment & Compliance Management

• Oversee vehicle inspections, maintenance scheduling, and operational readiness.

• Ensure accessibility equipment is properly maintained and functioning.

• Review incident reports and coordinate appropriate follow-up actions.

• Maintain required operational documentation and records.

MINIMUM REQUIRED Qualifications (education, experience, certifications, licenses, knowledge, skills)

Associate's Degree and 1-5 years' experience in transportation coordination, accessibility services, customer service operations, program administration, or a related field; or an equivalent combination of education and experience

• Valid driver's license with an acceptable driving record.

• Experience coordinating schedules, services, programs, or operational activities.

• Experience exercising independent judgment and problem-solving in a customer service or administrative environment.

• Demonstrated ability to maintain confidential information.

• Proficiency with Microsoft Office and scheduling or database systems.

• Excellent interpersonal, organizational, and communication skills.

• Knowledge of accessibility principles, customer service practices, and transportation safety standards.

• Ability to exercise discretion, sound judgment, and independent decision-making.

• Ability to manage multiple priorities and respond effectively to changing operational needs.

• Ability to interpret and apply policies, procedures, and regulatory requirements.

• Ability to establish and maintain effective working relationships with diverse constituents.

• Strong organizational, analytical, and problem-solving skills.

• Ability to prepare reports and maintain accurate records.

• Commitment to diversity, equity, inclusion, accessibility, and belonging.

• Ability to communicate effectively with individuals from diverse backgrounds and with varying accommodation needs.

Applications will continue to be reviewed on a rolling basis until the position is filled.

Position Type

Please attach BOTH a current resume and a cover letter in order for your application to be considered for this position . Be sure you have provided all attachments before submitting your application.

Review of applications will begin

Located in Northampton, MA, Smith College is one of the largest women's colleges in the country and is dedicated to excellence in teaching and research across the liberal arts. A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst.Students cross-enroll and faculty cross-teach across the Five Colleges.

Consistent with the Americans with Disabilities Act (ADA) and Massachusetts General Law, Chapter 151B, it is the policy of Smith College to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact our recruiting team at recruiting-u@smith.edu.

As set forth in our mission and values, Smith College is committed to promoting a culture of equity and inclusion among students, staff and faculty. The College will not discriminate in employment on the basis of age, race, color, ethnicity, national origin, creed, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, genetic information, age, veteran status, physical or mental disability, or any other classification protected by law. Smith College is an equal opportunity employer and complies with all state and federal laws that prohibit discrimination.