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Director Guest Service Jobs in Spring, TX (NOW HIRING)

Global Partners LP

Guest Service Supervisor

Houston, TX · On-site

$13.38 - $16.59/hr

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management. At Global Partners ...

Global Partners LP

Guest Service Supervisor

Houston, TX · On-site

$12.50 - $15.50/hr

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management. At Global Partners ...

Cafe Express

Guest Service AssociateCashier

Houston, TX · On-site

$12.25 - $15.75/hr

Delivering quality food within specific service time goals is fundamental to the nature of Cafe ... to direct food from kitchen to customers in a timely manner Ensures that all portion sizes and ...

Crescent Services

Front Desk Guest Service Agent

Houston, TX · On-site

$13.50 - $17.25/hr

... great guest service and enjoy engaging with people. If you have an outgoing personality and ... Two (2) years of direct customer service experience required * Previous hotel front desk experience ...

Crescent

Front Desk Guest Service Agent

Houston, TX · On-site

$13.25 - $16.75/hr

Required Skills & Abilities: -Two (2) years of direct customer service experience required ... to guest inquiries and requests in a timely, friendly and efficient manner -Resolve guest ...

HOUSTONIAN

Spa Guest Experience Manager

Houston, TX · On-site

Monitor guest feedback through surveys, reviews, and direct interactions; resolve complaints and implement effective service recovery plans. * Develop and maintain guest service standards and ensure ...

Cafe Express

Morning Guest Service Associate

Houston, TX · On-site

$12.25 - $15.75/hr

Team Member STATEMENT OF PURPOSE Utilizing knowledge of positional skills, customer service and ... to direct food from kitchen to customers in a timely manner Ensures that all portion sizes and ...

Cafe Express

Guest Service Associate(Cashier)

Houston, TX · On-site

$14 - $15/hr

Delivering quality food within specific service time goals is fundamental to the nature of Cafe ... Able to direct food from kitchen to customers in a timely manner * Ensures that all portion sizes ...

Cafe Express

Morning Guest Service Associate

Houston, TX · On-site

$12 - $15/hr

Team Member STATEMENT OF PURPOSE Utilizing knowledge of positional skills, customer service and ... Able to direct food from kitchen to customers in a timely manner * Ensures that all portion sizes ...

Common Bond Cafe

FOH Guest Service

Spring, TX · On-site

$12 - $15/hr

We believe that each and every guest experience is important and that each one of our jobs is a ... Notifying a direct supervisor if a customer has a complaint * Constant restocking your station ...

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All JobsGuest Service JobsDirector Guest Service JobsDirector Guest Service Jobs in Spring, TX

Director Guest Service information

See Spring, TX salary details

$31.1K

$71.5K

$101.9K

How much do director guest service jobs pay per year?

As of Aug 23, 2026, the average yearly pay for director guest service in Spring, TX is $71,462.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,100.00 and $87,700.00 per year, depending on experience, location, and employer.

What does a director guest service do?

A Director of Guest Service oversees the guest experience at hotels, resorts, or other hospitality venues. They are responsible for ensuring high standards of customer service, managing guest relations teams, handling complaints, and implementing policies to enhance guest satisfaction. This role often involves training staff, monitoring feedback, and working closely with other departments to ensure a seamless and enjoyable stay for guests. Additionally, Directors of Guest Service analyze service metrics and develop strategies to continuously improve the overall guest experience.

How does a director guest service typically collaborate with other departments to enhance the overall guest experience?

A Director of Guest Service works closely with departments such as housekeeping, food and beverage, and maintenance to ensure seamless service delivery and guest satisfaction. Regular meetings and communication with department heads help address guest feedback, coordinate special requests, and resolve any service issues promptly. This cross-departmental collaboration is essential for creating a cohesive guest experience and ensuring that high standards are consistently met throughout the property.

What are the key skills and qualifications needed to thrive as a director guest service, and why are they important?

To thrive as a Director of Guest Service, you need extensive experience in hospitality management, strong leadership abilities, and often a bachelor's degree in hospitality or a related field. Familiarity with property management systems (PMS), customer relationship management tools, and relevant certifications such as CHA (Certified Hotel Administrator) are commonly required. Exceptional communication, problem-solving, and conflict resolution skills help you lead teams and ensure memorable guest experiences. These abilities are vital for maintaining high service standards, fostering guest loyalty, and driving positive business outcomes in a competitive hospitality environment.

What is the difference between Director Guest Service vs Guest Services Manager?

AspectDirector Guest ServiceGuest Services Manager
ResponsibilitiesOversees overall guest experience strategy, manages multiple departments, develops policiesManages daily guest service operations, supervises front-line staff, handles guest complaints
CredentialsBachelor's degree, leadership experience, hospitality certificationsBachelor's degree or relevant experience, customer service skills
Work EnvironmentStrategic planning, executive meetings, cross-department collaborationFront desk, service counters, direct guest interaction
Industry UsageCommon in large hotels, resorts, cruise linesFound in hotels, resorts, entertainment venues

The main difference is that the Director Guest Service focuses on strategic leadership and overall guest experience policies, while the Guest Services Manager handles daily operations and direct guest interactions. Both roles require customer service skills and hospitality credentials, but the director's role is more senior and strategic.

What are the most commonly searched types of Guest Service jobs in Spring, TX?

The most popular types of Guest Service jobs in Spring, TX are:

What job categories do people searching Director Guest Service jobs in Spring, TX look for?

The top searched job categories for Director Guest Service jobs in Spring, TX are:

What cities near Spring, TX are hiring for Director Guest Service jobs?

Cities near Spring, TX with the most Director Guest Service job openings:

Director Guest Service jobs near you

Guest Service Supervisor

Global Partners LP

Houston, TX • On-site

$13.38 - $16.59/hr

Full-time

Medical, Dental, Life, Retirement

Re-posted 4 days ago

Job description

Job Summary:
Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management.
At Global Partners, business starts with people. Since 1933, we've believed in taking care of our customers, our guests, our communities, and each other-and that belief continues to guide us.
The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we're proud to fuel communities-responsibly and sustainably. We show up every day with grit, passion, and purpose-anticipating needs, building lasting relationships, and creating shared value.
Job Description:
  • Supervise employees making sure they are performing all the job duties implemented by management.
  • Coaching employees by giving them constructive feedback to help perform certain tasks.
  • Greet guests and provide an enjoyable shopping experience for everyone.
  • Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
  • Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
  • Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
  • Ensure the 24/7 execution of all guest service programs and processes.
  • Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
  • Always replenishes products to ensure in-stock conditions.
  • Address inquiries and complaints from guests.
  • Check in external and internal vendors per established guidelines.

Additional Job Description:
  • Must be available to work flexible hours that may include day, nights, weekends and or holidays.
  • Must be efficient and organized.
  • Must be at least 18 years of age to be considered for position.
  • Ability to freely access all areas of the store including selling floor, stock area, and register area.
  • Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs. during a shift.
  • Work in intermittent temperatures (i.e., cooler, outside, etc.,).
  • Must have reliable transportation.
  • High School Diploma High school diploma or equivalent

Pay Range:
$13.38 - $16.59
The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.
Our Commitments to You
  • Coins! We offer competitive salaries and opportunities for growth. We have an amazing Talent Development Team who create trainings for growth and job development.
  • Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.
  • The Road Ahead - We offer 401k and a match component!
  • Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.

What to Expect From the Hiring Process
We value passion and potential. Please apply if you're qualified and interested-we'd love to hear from you.
A member of our Talent Acquisition team will review your application and may connect you with the hiring manager if your experience is a strong match.
Interviews are conducted virtually and in person, depending on the role. We'll provide more details about next steps if selected to move forward.
Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-747-9675 or 781-7GP-WORK.
*Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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