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Director Guest Service Jobs in Rochester, NY (NOW HIRING)

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Director Guest Service information

See Rochester, NY salary details

$34.5K

$79.2K

$113K

How much do director guest service jobs pay per year?

As of Aug 19, 2026, the average yearly pay for director guest service in Rochester, NY is $79,234.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,200.00 and $97,200.00 per year, depending on experience, location, and employer.

What does a director guest service do?

A Director of Guest Service oversees the guest experience at hotels, resorts, or other hospitality venues. They are responsible for ensuring high standards of customer service, managing guest relations teams, handling complaints, and implementing policies to enhance guest satisfaction. This role often involves training staff, monitoring feedback, and working closely with other departments to ensure a seamless and enjoyable stay for guests. Additionally, Directors of Guest Service analyze service metrics and develop strategies to continuously improve the overall guest experience.

How does a director guest service typically collaborate with other departments to enhance the overall guest experience?

A Director of Guest Service works closely with departments such as housekeeping, food and beverage, and maintenance to ensure seamless service delivery and guest satisfaction. Regular meetings and communication with department heads help address guest feedback, coordinate special requests, and resolve any service issues promptly. This cross-departmental collaboration is essential for creating a cohesive guest experience and ensuring that high standards are consistently met throughout the property.

What are the key skills and qualifications needed to thrive as a director guest service, and why are they important?

To thrive as a Director of Guest Service, you need extensive experience in hospitality management, strong leadership abilities, and often a bachelor's degree in hospitality or a related field. Familiarity with property management systems (PMS), customer relationship management tools, and relevant certifications such as CHA (Certified Hotel Administrator) are commonly required. Exceptional communication, problem-solving, and conflict resolution skills help you lead teams and ensure memorable guest experiences. These abilities are vital for maintaining high service standards, fostering guest loyalty, and driving positive business outcomes in a competitive hospitality environment.

What is the difference between Director Guest Service vs Guest Services Manager?

AspectDirector Guest ServiceGuest Services Manager
ResponsibilitiesOversees overall guest experience strategy, manages multiple departments, develops policiesManages daily guest service operations, supervises front-line staff, handles guest complaints
CredentialsBachelor's degree, leadership experience, hospitality certificationsBachelor's degree or relevant experience, customer service skills
Work EnvironmentStrategic planning, executive meetings, cross-department collaborationFront desk, service counters, direct guest interaction
Industry UsageCommon in large hotels, resorts, cruise linesFound in hotels, resorts, entertainment venues

The main difference is that the Director Guest Service focuses on strategic leadership and overall guest experience policies, while the Guest Services Manager handles daily operations and direct guest interactions. Both roles require customer service skills and hospitality credentials, but the director's role is more senior and strategic.

What are the most commonly searched types of Guest Service jobs in Rochester, NY?

The most popular types of Guest Service jobs in Rochester, NY are:

What job categories do people searching Director Guest Service jobs in Rochester, NY look for?

The top searched job categories for Director Guest Service jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Director Guest Service jobs?

Cities near Rochester, NY with the most Director Guest Service job openings:

Director Guest Service jobs near you

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1195)

Target Brands, Inc.

Fairport, NY • On-site

$17/hr

Other

Re-posted 20 days ago

Target rating

6.6

Company rating: 6.6 out of 10

Based on 6,990 frontline employees who took The Breakroom Quiz

14th of 39 rated national retailers

Job description

Starting Hourly Rate / Salario por Hora Inicial: $17.00 USD per hour
ALL ABOUT TARGET
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.
ALL ABOUT SERVICE & ENGAGEMENT
Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction, loyalty enrollment and store cleanliness. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.
At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the skills and experience of:
  • Communicating and interacting with guests to build an welcoming guest experience

  • Blending problem solving and decision making to positively impact the guest experience and resolve guest concerns

  • Adapting to different guest interactions and situations

  • Promoting and engaging around various benefits, offerings and services

As a Guest Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities:
  • Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard

  • Create a welcoming experience by greeting guests as you are completing your daily tasks.

  • When guests need assistance, engage with guests in a welcoming way, to help solve their specific needs.

  • Make the guest aware of current promos. store activities and events.

  • Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.

  • Thank guests and let them know we're happy they chose to shop at Target.

  • Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed.

  • Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices.

  • Work efficiently to minimize guest wait time while maintaining guest service and accuracy.

  • Understand and show guests how to use the features and offerings within the Target App including Wallet.

  • Be familiar with Order Pick-Up, Drive Up and online ordering, and know how to direct the guest to enroll, activate and use these features.

  • Attempt every return and follow register prompts; partner with immediate Leaders as needed to help solve for the guest while following Target's policies and procedures.

  • Maintain a clean, clutter free work area by gathering unpurchased items, baskets, and hangers for removal.

  • Stock supplies during store open hours while being available for the guest.

  • Demonstrate a culture of ethical conduct, safety and compliance.

  • Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible.

  • Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.

  • All other duties based on business needs

WHAT WE ARE LOOKING FOR
This may be the right job for you if:
  • You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.

  • You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.

  • You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).

The good news is that we have some amazing training that will help teach you everything you need to know to be a Guest Advocate. But, there are a few skills you should have from the get-go:
  • Communicating effectively, including using positive language and attentive to guests needs

  • Welcoming and helpful attitude toward guests and other team members

  • Attention to detail while prioritizing tasks

  • Willing to educate guests and engage around products and services

  • Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.

  • Work both independently and with a team

  • Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:
  • Accurately handle checkout operations, transactions, and support cash office operations as needed

  • Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving product up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others.

  • Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt attendance necessary.

  • Ability to remain mobile for the duration of a scheduled shift (shift length may vary).

  • Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.

Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.
Benefits Eligibility
Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_A | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: https://tgt.biz/BenefitsForYou_A
Americans with Disabilities Act (ADA)
In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.
Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.

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About Target

Sourced by ZipRecruiter

We're here to help all families discover the joy of everyday life. Target is a general merchandise retailer with stores in all 50 U.S. states and the District of Columbia. 75% of the U.S. population lives within 10 miles of a Target store. We employ 400,000+ Our tagline is "Expect More. Pay Less." We've been using it since 1994! The Target Corporation also owns Shipt and Roundel. More to love! Target is headquartered in Minneapolis, Minnesota, its hometown since the first Target store opened in 1962 under The Dayton Company.

Industry

Retail and scientific research and development services

Company size

10,000+ Employees

Headquarters location

Minneapolis, MN, US

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