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Guest Service Assistant Jobs in Rochester, NY (NOW HIRING)

As a Guest Service Assistant-Busser your responsibilities would include: * Assisting guests with their needs * Helping servers attend to their tables * Clearing and cleaning tables quickly

As a Guest Service Assistant-Busser your responsibilities would include: * Assisting guests with their needs * Helping servers attend to their tables * Clearing and cleaning tables quickly

Guest Services & Operations: * Completes all daily front desk agent tasks ... Greet and assist guests in a friendly, professional manner during check-in, check-out, and ...

Full-Time Guest Services Host

Rochester, NY · On-site

$13.75 - $18.75/hr

Although guest service is the responsibility of each staff member, the full-time guest services ... Move safely, and assist guests as needed and appropriate, across ropes course obstacles comprised ...

Guest Experience Associate

Rochester, NY · On-site

$14.50 - $17.75/hr

Guest Services Manager and Assistant Guest Services Manager. Responsibilities * Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. * Day-to-day ...

Guest Experience Associate

Rochester, NY · On-site

$14.50 - $17.75/hr

Guest Services Manager and Assistant Guest Services Manager. Responsibilities * Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. * Day-to-day ...

Guest Experience Associate

Rochester, NY · On-site

$15.50 - $17/hr

Guest Services Manager and Assistant Guest Services Manager. Responsibilities * Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. * Day-to-day ...

Guest Experience Associate

Rochester, NY · On-site

$14.50 - $17.75/hr

Guest Services Manager and Assistant Guest Services Manager. Responsibilities * Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. * Day-to-day ...

Assistant General Manager

Hilton, NY · On-site

$58K - $60K/yr

Train staff to deliver guest services in line with company standards, and address guest complaints ... * Assist in managing the hotel's physical condition, including maintenance and quality control ...

Assistant General Manager

Hilton, NY · On-site

$58K - $60K/yr

Train staff to deliver guest services in line with company standards, and address guest complaints ... * Assist in managing the hotel's physical condition, including maintenance and quality control ...

Directs implements and maintains a service and management philosophy which serves as a guide to ... assist wherever necessary to help alleviate the pressure and to process the guest expediently ...

Guest Services Specialist

Rochester, NY · On-site

$15.38 - $17.50/hr

In this position you will assist with admission process of program including orientating patients ... The Guest Services Specialist will demonstrate thorough knowledge of program expectations and ...

In this position you will assist with admission process of program including orientating patients ... The Guest Services Specialist will demonstrate thorough knowledge of program expectations and ...

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Guest Service Assistant information

See Rochester, NY salary details

$11

$17

$24

How much do guest service assistant jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for guest service assistant in Rochester, NY is $17.94, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $20.38 per hour, depending on experience, location, and employer.

What is a guest service assistant?

Guest Service Assistants are customer-facing staff members who ensure that guests have a positive and comfortable experience at a business, such as a hotel, resort, or entertainment venue. Their duties typically include greeting guests, handling check-ins and check-outs, answering queries, resolving issues, and assisting with special requests. They play a key role in maintaining high standards of customer service and satisfaction. Excellent communication, problem-solving skills, and a friendly demeanor are essential for this role.

What skills and qualifications are needed to thrive as a guest service assistant?

To thrive as a Guest Service Assistant, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale software, and basic office equipment is often required. Excellent communication, problem-solving abilities, and a friendly, approachable demeanor help individuals excel in guest-facing situations. These skills ensure a positive guest experience, efficient operations, and repeat business for hospitality organizations.

What are some common challenges faced by guest service assistants, and how can I prepare for them?

Guest Service Assistants often encounter challenges such as managing high guest volumes during peak hours, handling difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To prepare, it's helpful to develop strong communication and conflict-resolution skills, practice staying calm under pressure, and become familiar with the company's policies and procedures. Proactively learning about the property or service offerings can also help you provide quick and accurate assistance to guests, enhancing their overall experience.

What is the difference between Guest Service Assistant vs Front Desk Agent?

AspectGuest Service AssistantFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, event venuesHotels, motels, hospitality establishments
Employer & IndustryHospitality industry, customer-focused rolesHospitality industry, front-line customer service
Search & Comparison IntentCustomer service, hospitality, guest assistanceReception, check-in, guest support

Both Guest Service Assistants and Front Desk Agents work in hospitality settings, providing customer service and guest support. While their roles overlap in guest interaction, Guest Service Assistants often focus on broader guest experience tasks, whereas Front Desk Agents primarily handle check-ins, check-outs, and reservations. Both positions require similar credentials and are vital in ensuring guest satisfaction in the hospitality industry.

What skills are needed for guest service assistant?

A guest service assistant needs strong communication and interpersonal skills to interact effectively with guests. Customer service skills, problem-solving abilities, and a friendly attitude are essential, along with the ability to handle multiple tasks and work in a team environment. Basic computer skills and knowledge of the facility or service are also beneficial.

What are the most commonly searched types of Guest Service jobs in Rochester, NY?

The most popular types of Guest Service jobs in Rochester, NY are:

What are popular job titles related to Guest Service Assistant jobs in Rochester, NY?

For Guest Service Assistant jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Guest Service Assistant jobs in Rochester, NY look for?

The top searched job categories for Guest Service Assistant jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Guest Service Assistant jobs?

Cities near Rochester, NY with the most Guest Service Assistant job openings:

Server Assistant - Busser

Texas Roadhouse

Rochester, NY • On-site

$16 - $20/hr

Part-time

Medical, Dental, Vision, Life, PTO

Re-posted 9 days ago


Texas Roadhouse rating

5.9

Company rating: 5.9 out of 10

Based on 1,099 frontline employees who took The Breakroom Quiz

45th of 88 rated restaurants


Job description

At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and preparing you for what you'll be doing tomorrow. Are you ready to be a Roadie?

Pay:

$16.00 - $20.00 per hour

Are you interested in working with people in a fun and fast-paced environment? If so, we have the job for you! Texas Roadhouse is looking for a Guest Service Assistant - Busser to join their team.

As a Guest Service Assistant-Busser your responsibilities would include:

  • Assisting guests with their needs
  • Helping servers attend to their tables
  • Clearing and cleaning tables quickly
  • Practices proper safety and sanitation procedures
  • Exhibiting teamwork

If you think you would be a legendary Guest Service Assistant-Busser apply today!

At Texas Roadhouse, our Roadies are the heart and soul of our company. We have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.

Our Roadies are paid weekly. In addition, we offer one of the industry's most competitive total rewards packages after one year of service to Roadies that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:

  • A choice of medical plans that are best in class
  • Dental and Vision Insurance
  • Tuition Reimbursement up to $5,250 annually
  • Paid vacation time
  • Short-Term Disability
  • Life, Accident, and Critical Illness insurance
  • Identity Theft Protection
  • Employee Assistance Program
  • Business Travel Insurance
  • Annual holiday bonus

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.

Employment Type: PART_TIME

What Texas Roadhouse employees say

Pay

Benefits

Hours and flexibility

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