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Guest Assistant Jobs in Rochester, NY (NOW HIRING)

RIT Inn and Conference Center

Banquet Server

Henrietta, NY · On-site

$16 - $16.50/hr

Assist other staff should they fall behind.Approach the guest and inquire about food, service, etc.Stopping liquor service may be necessary due to overindulgence or under age.Demonstrate knowledge of ...

HRI Hospitality

Guest Service Agent

Hilton, NY

$20 - $26/hr

Greet and assist guests in a friendly, professional manner during check-in, check-out, and throughout their stay. * Resolve guest issues, complaints, and requests with a sense of urgency and empathy.

HRI Hospitality

Guest Services Supervisor

Hilton, NY

$16 - $24/hr

... assist wherever necessary to help alleviate the pressure and to process the guest expediently Monitor communication logs and ensure that guest requests are followed up within 20 minutes. Check for ...

The Strong

Full-Time Guest Services Host

Rochester, NY · On-site

$13.75 - $18.75/hr

Although guest service is the responsibility of each staff member, the full-time guest services ... Move safely, and assist guests as needed and appropriate, across ropes course obstacles comprised ...

Nexdine Hospitality

Guest Experience Ambassador

Rochester, NY · On-site

$15.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Guest Experience Ambassador Location: Rochester, NY Hours: Part Time Hourly Pay Rate: $15.50/yr Pay ... May assist in supporting culinary staff at numerous stations as directed. * Provide excellent ...

Nexdine Hospitality

Guest Experience Ambassador

Rochester, NY · On-site

$15.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Guest Experience Ambassador Location: Rochester, NY Hours: Part Time Hourly Pay Rate: $15.50/yr Pay ... May assist in supporting culinary staff at numerous stations as directed. * Provide excellent ...

NexDine

Guest Experience Ambassador

Rochester, NY · On-site

$14.50 - $18.25/hr

Guest Experience Ambassador The Sever/Guest Experience Ambassador reports to the Director of Dining ... May assist in supporting culinary staff at numerous stations as directed. * Provide excellent ...

Nexdine Hospitality

Guest Experience Ambassador

Rochester, NY · On-site

$15.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Guest Experience Ambassador Location: Rochester, NY Hours: Part Time Hourly Pay Rate: $15.50/yr Pay ... May assist in supporting culinary staff at numerous stations as directed. * Provide excellent ...

Helio Health

Guest Services Specialist

Rochester, NY · On-site

$15.38 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Guest Services Specialist will work on a Full-Time basis out of Helio Health's Rochester ... In this position you will assist with admission process of program including orientating patients ...

SSA Group

Guest Experience Associate

Rochester, NY · On-site

$14.50 - $17.75/hr

Guest Services Manager and Assistant Guest Services Manager. Responsibilities * Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. * Day-to-day ...

Helio Health

Guest Services Specialist

Rochester, NY · On-site

$15.38 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Guest Services Specialist will work on a Full-Time basis out of Helio Health's Rochester ... In this position you will assist with admission process of program including orientating patients ...

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Guest Assistant information

See Rochester, NY salary details

$11

$17

$24

How much do guest assistant jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for guest assistant in Rochester, NY is $17.94, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $20.38 per hour, depending on experience, location, and employer.

What is a guest assistant?

Guest Assistants are professionals who help ensure visitors have a positive experience at a venue, event, hotel, or other establishment. Their responsibilities often include greeting guests, answering questions, providing directions, and assisting with special requests. They act as the first point of contact and play a key role in customer service, helping to resolve any issues or concerns guests may have. Guest Assistants may also handle administrative tasks and coordinate with other staff to meet guests' needs.

What are the key skills and qualifications needed to thrive as a guest assistant, and why are they important?

To thrive as a Guest Assistant, you need strong customer service skills, attention to detail, and often a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale software, and basic office tools is typically required. Excellent communication, problem-solving, and a positive attitude help create memorable guest experiences and resolve issues effectively. These skills are vital for ensuring guest satisfaction and smooth operations in hospitality environments.

What are some common challenges faced by guest assistants, and how can they effectively handle them?

Guest Assistants often encounter challenges such as managing high guest volumes during peak times, addressing unexpected guest concerns, and maintaining composure under pressure. Success in this role involves strong communication skills, empathy, and adaptability. Building a solid understanding of company policies and available resources allows Guest Assistants to efficiently resolve issues and provide a positive guest experience. Teamwork and proactive problem-solving are also key to thriving in this dynamic environment.

What is the difference between Guest Assistant vs Front Desk Agent?

AspectGuest AssistantFront Desk Agent
CredentialsCustomer service experience, basic computer skillsCustomer service experience, hospitality training
Work EnvironmentHotels, resorts, event venuesHotels, motels, hospitality establishments
Employer & IndustryHospitality, tourismHospitality, travel industry
Common Search & ComparisonYesYes

Guest Assistants and Front Desk Agents both work in hospitality settings, focusing on guest services. While Guest Assistants often handle basic customer inquiries and support, Front Desk Agents typically manage check-ins, reservations, and billing. Both roles require customer service skills and are essential in hospitality operations, but Front Desk Agents usually have more responsibilities related to front office management.

Is guest assistant relations a stressful job?

Guest assistant roles often involve managing guest needs, resolving issues, and maintaining a positive environment, which can be stressful during busy periods or when handling difficult situations. Good communication skills and the ability to stay calm under pressure are important for success in this role.

What skills are needed for guest assistant?

A guest assistant needs strong communication and customer service skills to interact effectively with guests. They should be able to handle inquiries, resolve issues promptly, and work well in a team environment. Basic computer skills and a friendly attitude are also important for success in this role.

What are popular job titles related to Guest Assistant jobs in Rochester, NY?

For Guest Assistant jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Guest Assistant jobs in Rochester, NY look for?

The top searched job categories for Guest Assistant jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Guest Assistant jobs?

Cities near Rochester, NY with the most Guest Assistant job openings:

Guest Assistant jobs near you

Server - Full Time

RIT Inn & Conference Center

Henrietta, NY

$16 - $16.50/hr

Full-time

Posted 21 days ago

Job description

Are you looking for a fun, flexible, and fast-paced work environment, supportive coworkers, and a chance to grow as a professional? At the RIT Inn & Conference Center, we are committed to satisfying our customers, working collaboratively, and providing career development opportunities for our employees.
The RIT Inn & Conference Center, managed by Gunther & Associates, LLC, is a premier hotel in Rochester, New York perfectly located near several major businesses, residential communities, and local attractions. Our hotel offers the comfort and convenience of a full service hotel at an affordable rate.
Why should you work at the RIT Inn & Conference Center?
- Competitive compensation package
- Full benefits package
- Flexible scheduling
- Extensive training and opportunities to advance
- Free employee parking

The server is responsible for all aspects of proper food and beverage service for all outlets including the restaurant, lobby bar and banquet facilities. Special emphasis is placed on accommodating guest preferences, flexibility with work assignments, efficiency, quality, and social demeanor that contributes to a hospitable environment.

SPECIFIC RESPONSIBILITIES

  • Provide pleasant and professional services to all hotel guests.
  • Provide timely, efficient, enthusiastic, friendly, and unobtrusive food and beverage service.
  • Properly stock and set-up all coolers, shelving, dining tables, service stations, and bar.
  • Demonstrate knowledge of all menu items and up-selling abilities.
  • Deliver food items to guest tables.
  • Bus tables and follow up with guest satisfaction on the service floor.
  • Deliver room service and execute tray pick-up.
  • Break down, clean-up, and safely store all food and beverage items
  • Ensure that all foods are correct per order, served at the proper temperatures and to the correct guest.
  • Assist other staff should they fall behind.
  • Approach the guest and inquire about food, service, etc.
  • Stopping liquor service may be necessary due to overindulgence or under age.
  • Demonstrate knowledge of wines paired with food, beverage specials, proper liquor pouring, and beer offerings.
  • Ensure that all paperwork is filled out completely and accurately (Checklists, Room Charge Tracking Forms, Cash out Sheets, etc.)
  • Assist in waste tracking procedures.
  • Maintain on-going communication and collaboration with staff with the aim of achieving high levels of cooperation and service excellence.
  • Assist in maintaining the overall cleanliness of the food and beverage facilities and surrounding public areas.
  • Assist in checking all fixtures, equipment, and room conditions (coolers, lights, heating/cooling, furniture, etc.) for proper operation, settings, and maintenance. Report deficiencies.
  • Properly maintain all work equipment, tools, and supplies.
  • Respond to guest requests and inquiries with appropriate level of sensitivity and immediacy.
  • Comply with all department, hotel, and company policies and procedures.
  • Perform any task not outlined above that the associate has the ability to perform.

Previous food & beverage experience required. TIPS or Servsafe certifications a plus, but not required. Open availability is required including weekends.

Salary

The Salary for this position is $16 - $16.50 per hour.

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