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Guest Assistant Jobs in Rochester, NY (NOW HIRING)

ssagroup

Guest Experience Associate

Rochester, NY

$14.50 - $17.75/hr

Guest Services Manager and Assistant Guest Services Manager. Responsibilities * Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. * Day-to-day ...

SSA Group

Guest Experience Associate

Rochester, NY · On-site

$15.50 - $17/hr

Guest Services Manager and Assistant Guest Services Manager. Responsibilities * Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. * Day-to-day ...

Helio Health

Guest Services Specialist

Rochester, NY · On-site

$15.38 - $17.50/hr

The Guest Services Specialist will work on aFull-Time basis out of Helio Health'sRochester ... In this position you will assist with admission process of program including orientating patients ...

ssagroup

Guest Experience Associate

Rochester, NY

$14.50 - $17.75/hr

Guest Services Manager and Assistant Guest Services Manager. Responsibilities * Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. * Day-to-day ...

Lollypop Farm

Guest Services Associate

Fairport, NY · On-site

$18.50 - $20/hr

The Guest Services Associate role is energetic, fast-paced, and full of opportunities to make a ... Keep accurate daily call logs to ensure smooth communication and follow-up. * Assist the community ...

Lollypop Farm

Guest Services Associate

Fairport, NY · On-site

$14 - $17/hr

The Guest Services Associate role is energetic, fast-paced, and full of opportunities to make a ... Keep accurate daily call logs to ensure smooth communication and follow-up. * Assist the community ...

Ulta Beauty, Inc.

Assistant Stylist

Rochester, NY · On-site

The Assistant Stylist position is a temporary position that is intended to prepare talent for a ... Develop guest relationships through consultations and appropriate retail and service ...

Ulta Beauty, Inc.

Assistant Stylist

Rochester, NY · On-site

The Assistant Stylist position is a temporary position that is intended to prepare talent for a ... Develop guest relationships through consultations and appropriate retail and service ...

Ulta Beauty

Assistant Stylist

Rochester, NY · On-site

The Assistant Stylist position is a temporary position that is intended to prepare talent for a ... Develop guest relationships through consultations and appropriate retail and service ...

Dunkin'

Assistant Restaurant Manager

Rochester, NY · On-site

$17/hr

Review guest feedback and restaurant assessment results and implement action plans to drive system improvements Profitability: * Control costs to help maximize profitability * Execute all in ...

Dunkin'

Assistant Restaurant Manager

North Chili, NY · On-site

$17/hr

Review guest feedback and restaurant assessment results and implement action plans to drive system improvements Profitability: * Control costs to help maximize profitability * Execute all in ...

Dunkin'

Assistant Restaurant Manager

Honeoye Falls, NY · On-site

$17/hr

Review guest feedback and restaurant assessment results and implement action plans to drive system improvements Profitability: * Control costs to help maximize profitability * Execute all in ...

Dunkin'

Assistant Restaurant Manager

Rochester, NY · On-site

$17/hr

Review guest feedback and restaurant assessment results and implement action plans to drive system improvements Profitability: * Control costs to help maximize profitability * Execute all in ...

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All JobsGuest JobsGuest Assistant JobsGuest Assistant Jobs in Rochester, NY

Guest Assistant information

See Rochester, NY salary details

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How much do guest assistant jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for guest assistant in Rochester, NY is $17.94, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $20.38 per hour, depending on experience, location, and employer.

What is a guest assistant?

Guest Assistants are professionals who help ensure visitors have a positive experience at a venue, event, hotel, or other establishment. Their responsibilities often include greeting guests, answering questions, providing directions, and assisting with special requests. They act as the first point of contact and play a key role in customer service, helping to resolve any issues or concerns guests may have. Guest Assistants may also handle administrative tasks and coordinate with other staff to meet guests' needs.

What are the key skills and qualifications needed to thrive as a guest assistant, and why are they important?

To thrive as a Guest Assistant, you need strong customer service skills, attention to detail, and often a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale software, and basic office tools is typically required. Excellent communication, problem-solving, and a positive attitude help create memorable guest experiences and resolve issues effectively. These skills are vital for ensuring guest satisfaction and smooth operations in hospitality environments.

What are some common challenges faced by guest assistants, and how can they effectively handle them?

Guest Assistants often encounter challenges such as managing high guest volumes during peak times, addressing unexpected guest concerns, and maintaining composure under pressure. Success in this role involves strong communication skills, empathy, and adaptability. Building a solid understanding of company policies and available resources allows Guest Assistants to efficiently resolve issues and provide a positive guest experience. Teamwork and proactive problem-solving are also key to thriving in this dynamic environment.

What is the difference between Guest Assistant vs Front Desk Agent?

AspectGuest AssistantFront Desk Agent
CredentialsCustomer service experience, basic computer skillsCustomer service experience, hospitality training
Work EnvironmentHotels, resorts, event venuesHotels, motels, hospitality establishments
Employer & IndustryHospitality, tourismHospitality, travel industry
Common Search & ComparisonYesYes

Guest Assistants and Front Desk Agents both work in hospitality settings, focusing on guest services. While Guest Assistants often handle basic customer inquiries and support, Front Desk Agents typically manage check-ins, reservations, and billing. Both roles require customer service skills and are essential in hospitality operations, but Front Desk Agents usually have more responsibilities related to front office management.

Is guest assistant relations a stressful job?

Guest assistant roles often involve managing guest needs, resolving issues, and maintaining a positive environment, which can be stressful during busy periods or when handling difficult situations. Good communication skills and the ability to stay calm under pressure are important for success in this role.

What skills are needed for guest assistant?

A guest assistant needs strong communication and customer service skills to interact effectively with guests. They should be able to handle inquiries, resolve issues promptly, and work well in a team environment. Basic computer skills and a friendly attitude are also important for success in this role.

What are popular job titles related to Guest Assistant jobs in Rochester, NY?

For Guest Assistant jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Guest Assistant jobs in Rochester, NY look for?

The top searched job categories for Guest Assistant jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Guest Assistant jobs?

Cities near Rochester, NY with the most Guest Assistant job openings:

Guest Assistant jobs near you

Guest Experience Associate

ssagroup

Rochester, NY

$14.50 - $17.75/hr

Full-time

Re-posted 29 days ago

Job description

Guest Experience Associate  

Who are we: 

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.  

SSA was built by families, for families, with a family’s sense of love anddedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it. 

Position Title: Guest Experience Associate 

Reports to: Guest Services Manager and Assistant Guest Services Manager. 

Responsibilities 

  • Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. 

  • Day-to-day functions of admissions and membership windows. 

  • Drive ticket packages and membership growth through daily goals. 

  • Maintain compliance with cash-handling procedures. 

  • Perform their duties to the best of their abilities and promote an overall best guest experience. 

  • Perform other tasks deemed necessary. 

  • Maintain a clean, safe, and organized work environment. 

  • Uphold and demonstrate a complete understanding of company policies and procedures. 

Requirements 

  • Goal-oriented and flexible to meet the needs of the operation. Demonstrates desire to help the team succeed.  

  • Driven by cultural attractions and the environment they support. 

  • People-person that is guest service oriented. 

  • Comfortable in a sales role, meeting goals and supporting a driven & informed experience. 

  • Individual who brings excitement and opportunity to engage with the team and guests. 

  • Cashier and cash handling experience a plus. 

  • Responsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements. 

IDEA + Belonging  

  • Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units  

  • Focuses on removing barriers and empowering growth and opportunity for team members at all levels  

  • Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary  

  • Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back 

Previous Experience 

  • None Required 

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The General Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)  

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.   

Compensation and Benefits 

  • Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education  

  • Employee Assistance Program 

  • Get Paid Early  

  • Tuition Discount through Partnership College 

  • Parental Leave 

  • Meal Plan & employee Discounts 

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice"). 

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document. 

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