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Guest Service Assistant Jobs in Rochester, NY (NOW HIRING)

Helio Health

Guest Services Specialist

Rochester, NY · On-site

$15.38 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

In this position you will assist with admission process of program including orientating patients ... The Guest Services Specialist will demonstrate thorough knowledge of program expectations and ...

Lollypop Farm

Guest Services Associate

Fairport, NY · On-site

$18.50 - $20/hr

  • Medical

  • PTO

After meeting the service requirement, Lollypop Farm contributes up to 6% toward your retirement ... Keep accurate daily call logs to ensure smooth communication and follow-up. * Assist the community ...

Lollypop Farm

Guest Services Associate

Fairport, NY · On-site

$14 - $17/hr

  • Medical

  • PTO

After meeting the service requirement, Lollypop Farm contributes up to 6% toward your retirement ... Keep accurate daily call logs to ensure smooth communication and follow-up. * Assist the community ...

Ulta Beauty, Inc.

Assistant Stylist

Rochester, NY

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

The Assistant Stylist position is a temporary position that is intended to prepare talent for a ... Deliver exceptional guest service and contribute to meeting or exceeding the store's goals related ...

Ulta Beauty

Assistant Stylist

Rochester, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

The Assistant Stylist position is a temporary position that is intended to prepare talent for a ... Deliver exceptional guest service and contribute to meeting or exceeding the store's goals related ...

Ulta Beauty, Inc.

Assistant Stylist

Rochester, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

The Assistant Stylist position is a temporary position that is intended to prepare talent for a ... Deliver exceptional guest service and contribute to meeting or exceeding the store's goals related ...

GameStop

Full Time Assistant Store Manager (Store 7614)

NY · On-site

$18.75 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform ...

GameStop

Full Time Assistant Store Manager (Store 0385)

NY · On-site

$18.75 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform ...

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Guest Service Assistant information

See Rochester, NY salary details

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How much do guest service assistant jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for guest service assistant in Rochester, NY is $17.94, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $20.38 per hour, depending on experience, location, and employer.

What is a guest service assistant?

Guest Service Assistants are customer-facing staff members who ensure that guests have a positive and comfortable experience at a business, such as a hotel, resort, or entertainment venue. Their duties typically include greeting guests, handling check-ins and check-outs, answering queries, resolving issues, and assisting with special requests. They play a key role in maintaining high standards of customer service and satisfaction. Excellent communication, problem-solving skills, and a friendly demeanor are essential for this role.

What skills and qualifications are needed to thrive as a guest service assistant?

To thrive as a Guest Service Assistant, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale software, and basic office equipment is often required. Excellent communication, problem-solving abilities, and a friendly, approachable demeanor help individuals excel in guest-facing situations. These skills ensure a positive guest experience, efficient operations, and repeat business for hospitality organizations.

What are some common challenges faced by guest service assistants, and how can I prepare for them?

Guest Service Assistants often encounter challenges such as managing high guest volumes during peak hours, handling difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To prepare, it's helpful to develop strong communication and conflict-resolution skills, practice staying calm under pressure, and become familiar with the company's policies and procedures. Proactively learning about the property or service offerings can also help you provide quick and accurate assistance to guests, enhancing their overall experience.

What is the difference between Guest Service Assistant vs Front Desk Agent?

AspectGuest Service AssistantFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, event venuesHotels, motels, hospitality establishments
Employer & IndustryHospitality industry, customer-focused rolesHospitality industry, front-line customer service
Search & Comparison IntentCustomer service, hospitality, guest assistanceReception, check-in, guest support

Both Guest Service Assistants and Front Desk Agents work in hospitality settings, providing customer service and guest support. While their roles overlap in guest interaction, Guest Service Assistants often focus on broader guest experience tasks, whereas Front Desk Agents primarily handle check-ins, check-outs, and reservations. Both positions require similar credentials and are vital in ensuring guest satisfaction in the hospitality industry.

What skills are needed for guest service assistant?

A guest service assistant needs strong communication and interpersonal skills to interact effectively with guests. Customer service skills, problem-solving abilities, and a friendly attitude are essential, along with the ability to handle multiple tasks and work in a team environment. Basic computer skills and knowledge of the facility or service are also beneficial.

What are the most commonly searched types of Guest Service jobs in Rochester, NY?

The most popular types of Guest Service jobs in Rochester, NY are:

What are popular job titles related to Guest Service Assistant jobs in Rochester, NY?

For Guest Service Assistant jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Guest Service Assistant jobs in Rochester, NY look for?

The top searched job categories for Guest Service Assistant jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Guest Service Assistant jobs?

Cities near Rochester, NY with the most Guest Service Assistant job openings:

Guest Service Assistant jobs near you

Guest Services Specialist

Helio Health

Rochester, NY • On-site

$15.38 - $17.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Overview

Helio Health is on a mission to treat and promote recovery from the effects of substance use, mental health disorders, and other behavioral healthcare issues. The Guest Services Specialist will work on aFull-Time basis out of Helio Health’sRochester Inpatient program.

Pay Rate:$15.38- $17.50 per hour.

In addition to Helio Health’s comprehensive benefits package, this position is eligible for a Sign-On incentive up to $1,500!

Responsibilities

  • The Guest Services Specialist position assists in orientating patients, manage ongoing needs throughout the patients stay in the program and prepare and maintain the facility for use and cleanliness.

  • In this position you will assist with admission process of program including orientating patients to the facility, responding to patient inquiries and requests and resolving issues in a timely, friendly and efficient manner.

  • The Guest Services Specialist will demonstrate thorough knowledge of program expectations and schedules and assist patients in managing these activities.

  • Assist with crisis intervention activities, as requested.

  • You will also ensure the facility is maintained in a clean and safe manner at all times.

  • Other duties as assigned by supervisor.

Qualifications

  • High School Graduate/Equivalency

  • We strongly encourage bilingual candidates who are fluent in both Spanish and English to apply. Your language skills will be a valuable asset in serving our diverse community and enhancing our team's capabilities.

  • Entry level knowledge of biopsychosocial process of addiction/recovery and self-help group process

  • Ability to relate effectively with staff, patients and the professional community

  • Good oral and written communication skills

  • Sound judgment and cultural competency

  • Proficiency with basic computer applications

  • Valid NYS Driver's license required

Our Comprehensive Employee Benefits Package Includes:

  • Health insurance including dental and vision for employees and families.

  • Paid Vacation and Sick leave - No Waiting Period for accruals.

  • Paid holidays, including a floating birthday holiday.

  • 401(k) plan with up to 5% company match.

  • Company paid short-term disability insurance.

  • Company sponsored life insurance.

  • Employee Assistance Program (EAP).

Helio Health provides equal opportunity to all employees and applicants for employment, without regard to race, creed, color, sex (including pregnancy, gender identity and sexual orientation), parental status, religion, national origin, citizenship, status as a victim of domestic violence, age, military or veteran status, handicap or disability, family medical history or predisposing genetic characteristics or carrier status, marital status, family status, political affiliation, felony conviction record, status as a victim of a crime, or status as an employee who has complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination investigation or lawsuit, or any other categories, status or activity protected by federal, state or local law.

Salary and hourly compensation ranges are provided in accordance with NYS law and are based on Helio Health's good faith belief of what is accurate at the time of posting. Salary and hourly compensation offers are based on candidate's education level and experience relevant to the position and also take into account information provided by the hiring manager and program.

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Job LocationsUS-NY-Rochester

Category Healthcare Support

Position Type Full-Time

Work Arrangement Onsite

ID 2026-7244

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