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Director Guest Service Jobs in Renton, WA (NOW HIRING)

Crystal Mountain

Host, Winter 26/27

Buckley, WA · On-site

$7.13/hr

You are a key piece in the restaurant operation and direct the flow of service, working with the manager , the servers, and the kitchen on timing seatings to provide the best possible guest ...

Crystal Mountain

Host, Winter 26/27

Covington, WA · On-site

$7.13/hr

You are a key piece in the restaurant operation and direct the flow of service, working with the manager , the servers, and the kitchen on timing seatings to provide the best possible guest ...

Crystal Mountain

Host, Winter 26/27

Sumner, WA · On-site

$7.13/hr

You are a key piece in the restaurant operation and direct the flow of service, working with the manager , the servers, and the kitchen on timing seatings to provide the best possible guest ...

Crystal

Host, Winter 26/27

Enumclaw, WA · On-site

$17.13/hr

You are a key piece in the restaurant operation and direct the flow of service, working with the manager, the servers, and the kitchen on timing seatings to provide the best possible guest experience.

Crystal Mountain

Host, Winter 26/27

Black Diamond, WA · On-site

$7.13/hr

You are a key piece in the restaurant operation and direct the flow of service, working with the manager , the servers, and the kitchen on timing seatings to provide the best possible guest ...

Crystal Mountain

Host, Winter 26/27

Bonney Lake, WA

$7.13/hr

You are a key piece in the restaurant operation and direct the flow of service, working with the manager , the servers, and the kitchen on timing seatings to provide the best possible guest ...

Crystal Mountain

Host, Winter 26/27

Auburn, WA · On-site

$7.13/hr

You are a key piece in the restaurant operation and direct the flow of service, working with the manager , the servers, and the kitchen on timing seatings to provide the best possible guest ...

Crystal Mountain

Host, Winter 26/27

Lake Tapps, WA · On-site

$7.13/hr

You are a key piece in the restaurant operation and direct the flow of service, working with the manager , the servers, and the kitchen on timing seatings to provide the best possible guest ...

Crystal Mountain

Host, Winter 26/27

Puyallup, WA · On-site

$7.13/hr

You are a key piece in the restaurant operation and direct the flow of service, working with the manager , the servers, and the kitchen on timing seatings to provide the best possible guest ...

Crystal Mountain

Host, Winter 26/27

Enumclaw, WA · On-site

$7.13/hr

You are a key piece in the restaurant operation and direct the flow of service, working with the manager , the servers, and the kitchen on timing seatings to provide the best possible guest ...

Crystal Mountain

Host, Winter 26/27

Renton, WA · On-site

$7.13/hr

You are a key piece in the restaurant operation and direct the flow of service, working with the manager , the servers, and the kitchen on timing seatings to provide the best possible guest ...

Crystal Mountain

Host, Winter 26/27

Maple Valley, WA

$7.13/hr

You are a key piece in the restaurant operation and direct the flow of service, working with the manager , the servers, and the kitchen on timing seatings to provide the best possible guest ...

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Director Guest Service information

See Renton, WA salary details

$39.4K

$90.3K

$128.8K

How much do director guest service jobs pay per year?

As of Sep 6, 2026, the average yearly pay for director guest service in Renton, WA is $90,328.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,900.00 and $110,800.00 per year, depending on experience, location, and employer.

What does a director guest service do?

A Director of Guest Service oversees the guest experience at hotels, resorts, or other hospitality venues. They are responsible for ensuring high standards of customer service, managing guest relations teams, handling complaints, and implementing policies to enhance guest satisfaction. This role often involves training staff, monitoring feedback, and working closely with other departments to ensure a seamless and enjoyable stay for guests. Additionally, Directors of Guest Service analyze service metrics and develop strategies to continuously improve the overall guest experience.

How does a director guest service typically collaborate with other departments to enhance the overall guest experience?

A Director of Guest Service works closely with departments such as housekeeping, food and beverage, and maintenance to ensure seamless service delivery and guest satisfaction. Regular meetings and communication with department heads help address guest feedback, coordinate special requests, and resolve any service issues promptly. This cross-departmental collaboration is essential for creating a cohesive guest experience and ensuring that high standards are consistently met throughout the property.

What are the key skills and qualifications needed to thrive as a director guest service, and why are they important?

To thrive as a Director of Guest Service, you need extensive experience in hospitality management, strong leadership abilities, and often a bachelor's degree in hospitality or a related field. Familiarity with property management systems (PMS), customer relationship management tools, and relevant certifications such as CHA (Certified Hotel Administrator) are commonly required. Exceptional communication, problem-solving, and conflict resolution skills help you lead teams and ensure memorable guest experiences. These abilities are vital for maintaining high service standards, fostering guest loyalty, and driving positive business outcomes in a competitive hospitality environment.

What is the difference between Director Guest Service vs Guest Services Manager?

AspectDirector Guest ServiceGuest Services Manager
ResponsibilitiesOversees overall guest experience strategy, manages multiple departments, develops policiesManages daily guest service operations, supervises front-line staff, handles guest complaints
CredentialsBachelor's degree, leadership experience, hospitality certificationsBachelor's degree or relevant experience, customer service skills
Work EnvironmentStrategic planning, executive meetings, cross-department collaborationFront desk, service counters, direct guest interaction
Industry UsageCommon in large hotels, resorts, cruise linesFound in hotels, resorts, entertainment venues

The main difference is that the Director Guest Service focuses on strategic leadership and overall guest experience policies, while the Guest Services Manager handles daily operations and direct guest interactions. Both roles require customer service skills and hospitality credentials, but the director's role is more senior and strategic.

What are the most commonly searched types of Guest Service jobs in Renton, WA?

The most popular types of Guest Service jobs in Renton, WA are:

What job categories do people searching Director Guest Service jobs in Renton, WA look for?

The top searched job categories for Director Guest Service jobs in Renton, WA are:

What cities near Renton, WA are hiring for Director Guest Service jobs?

Cities near Renton, WA with the most Director Guest Service job openings:

Director Guest Service jobs near you

Cruise Director - Dutch Speaking

Holland America Line

Seattle, WA

Other

Re-posted 16 days ago

Holland America Line rating

6.2

Company rating: 6.2 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

7th of 9 rated cruise lines

Job description

Description
**This application is seeking candidates bilingual in both Dutch and English**
The Cruise Director is the face of Holland America Line’s Entertainment and Enrichment program, embodying our brand's tradition of elegant travel and meaningful discovery. As the primary Host and Emcee, this role combines charisma, stage presence, and creativity to deliver programming that is both engaging and refined. From leading the Welcome Show with the full cast to hosting Gala Nights, the Orange Party, signature events, and marquee game shows, the Cruise Director ensures every moment is presented with polish and purpose.
The Cruise Director also leads the activities team, setting the vision for programming and ensuring every event runs to a high standard. They motivate and support the Assistant Cruise Director, Activities Crew, and Youth Host, building a culture of teamwork, accountability, and guest focus. Through strong leadership and visible presence, the Cruise Director creates an environment where the team can succeed and guests feel inspired and engaged throughout their journey.

Key Job Responsibilities

  •  Host and deliver engaging live programming, including event introductions, game shows, trivia, enrichment talks, culinary demonstrations,special presentations & more in both English and Dutch.
  •  Lead signature events such as the Welcome Show with the full cast, Gala Nights, the Orange Party, Mariner events, and marquee game shows.
  •  Champion the guest experience by overseeing the daily entertainment schedule and ensuring programs are delivered with consistency and polish.
  •  Serve as a visible ambassador throughout the ship, setting guest expectations with accurate and timely information.
  •  Lead the activities team, including the Assistant Cruise Director, Activities Crew, and Youth Host, providing direction, coaching, and accountability.
  •  Foster teamwork and collaboration within the department, building an environment that supports both team success and guest satisfaction.
  •  Collaborate with the Entertainment Director on program planning, hosting assignments, and overall execution.
  •  Guide team members in developing stage presence, performance skills, and guest interaction.
  •  Oversee administrative responsibilities including scheduling, timekeeping, evaluations, and in-port manning compliance.
  •  Ensure compliance with company policies, safety protocols, security, and environmental regulations.
  •  Maintain a professional appearance in line with company dress and grooming standards.
  •  Utilize the Daily Program and Navigator App to guide guests to events and encourage participation.
  •  Support port arrival logistics and provide information to guests as needed.
  •  Deliver impactful guest experiences on the World Stage, ensuring events meet performance and operational standards. 

Experience
Minimum Experience
  • Must be fluent in Dutch and English.
  • Bachelor’s degree in business, communications, hospitality, or related field of study, or equivalent professional experience
  • Three years of experience in guest service, hospitality, or entertainment-related fields
  • Exceptional verbal, written, and presentation skills both on stage in front of large audiences and in smaller, more personal settings
  • Ability to work effectively both independently and as part of a team
  • Experience using computers for a variety of tasks
  • Competency in Microsoft applications including Word, Excel, and Outlook
  • Knowledge of scheduling, file management, and other administrative procedures
  • Ability to work within tight deadlines and adapt to changing schedules

Preferred Experience
  • Prior experience as a Cruise Director, Assistant Cruise Director, or senior entertainment leader on a premium or luxury cruise line
  • Demonstrated ability to lead, coach, and inspire a diverse onboard team, with accountability for scheduling and performance management
  • Strong public speaking, hosting, and storytelling skills with a polished, guest-service–oriented presence
  • Proven success curating and executing daily activity programming that resonates with a mature, well-traveled guest demographic
  • Experience collaborating cross-functionally with hotel, entertainment, and operational leaders to deliver seamless, high-quality guest experiences
 Demo Reel: To be considered for this position, it is strongly recommended you submit a link to a demo reel or video presentation that showcases your polished hosting style, engaging personality, and ability to connect with and entertain a refined and diverse audience. 

What Holland America Line employees say

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