ZipRecruiter

Log In

1

Director Guest Service Jobs in Renton, WA (NOW HIRING)

Metropolitan Market

Guest Services Lead

Sammamish, WA · On-site

$27.85/hr

Maintains high-quality standards in customer service, cash handling and store operations; ensures ... Performs other duties as assigned by the Guest Services Team Leader or Store Director team. WHAT WE ...

Metropolitan Market

Guest Services Lead

Sammamish, WA · On-site

$27.85/hr

Maintains high-quality standards in customer service, cash handling and store operations; ensures ... Performs other duties as assigned by the Guest Services Team Leader or Store Director team. WHAT WE ...

Metropolitan Market

Guest Services Lead

Kirkland, WA · On-site

$27.85/hr

Maintains high-quality standards in customer service, cash handling and store operations; ensures ... Performs other duties as assigned by the Guest Services Team Leader or Store Director team. WHAT WE ...

Metropolitan Market

Guest Services Lead

Kirkland, WA · On-site

$27.15/hr

Maintains high-quality standards in customer service, cash handling and store operations; ensures ... Performs other duties as assigned by the Guest Services Team Leader or Store Director team. WHAT WE ...

Metropolitan Market

Guest Services Lead

Kirkland, WA

$27.85/hr

Maintains high-quality standards in customer service, cash handling and store operations; ensures ... Performs other duties as assigned by the Guest Services Team Leader or Store Director team. WHAT WE ...

Alaska Airlines

Manager Guest Services

Seattle, WA · On-site

$95K - $143K/yr

As a people leader, the Manager Guest Services directs all facets of station operations and station ... service procedural or process changes. * Measures and reports daily performance to the Director or ...

previous pagenext page

Showing results 21-40

All JobsGuest Service JobsDirector Guest Service JobsDirector Guest Service Jobs in Renton, WA

Director Guest Service information

See Renton, WA salary details

$39.4K

$90.3K

$128.8K

How much do director guest service jobs pay per year?

As of Aug 8, 2026, the average yearly pay for director guest service in Renton, WA is $90,328.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,900.00 and $110,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director guest service, and why are they important?

To thrive as a Director of Guest Service, you need extensive experience in hospitality management, strong leadership abilities, and often a bachelor's degree in hospitality or a related field. Familiarity with property management systems (PMS), customer relationship management tools, and relevant certifications such as CHA (Certified Hotel Administrator) are commonly required. Exceptional communication, problem-solving, and conflict resolution skills help you lead teams and ensure memorable guest experiences. These abilities are vital for maintaining high service standards, fostering guest loyalty, and driving positive business outcomes in a competitive hospitality environment.

How does a director guest service typically collaborate with other departments to enhance the overall guest experience?

A Director of Guest Service works closely with departments such as housekeeping, food and beverage, and maintenance to ensure seamless service delivery and guest satisfaction. Regular meetings and communication with department heads help address guest feedback, coordinate special requests, and resolve any service issues promptly. This cross-departmental collaboration is essential for creating a cohesive guest experience and ensuring that high standards are consistently met throughout the property.

What does a director guest service do?

A Director of Guest Service oversees the guest experience at hotels, resorts, or other hospitality venues. They are responsible for ensuring high standards of customer service, managing guest relations teams, handling complaints, and implementing policies to enhance guest satisfaction. This role often involves training staff, monitoring feedback, and working closely with other departments to ensure a seamless and enjoyable stay for guests. Additionally, Directors of Guest Service analyze service metrics and develop strategies to continuously improve the overall guest experience.

What is the difference between Director Guest Service vs Guest Services Manager?

AspectDirector Guest ServiceGuest Services Manager
ResponsibilitiesOversees overall guest experience strategy, manages multiple departments, develops policiesManages daily guest service operations, supervises front-line staff, handles guest complaints
CredentialsBachelor's degree, leadership experience, hospitality certificationsBachelor's degree or relevant experience, customer service skills
Work EnvironmentStrategic planning, executive meetings, cross-department collaborationFront desk, service counters, direct guest interaction
Industry UsageCommon in large hotels, resorts, cruise linesFound in hotels, resorts, entertainment venues

The main difference is that the Director Guest Service focuses on strategic leadership and overall guest experience policies, while the Guest Services Manager handles daily operations and direct guest interactions. Both roles require customer service skills and hospitality credentials, but the director's role is more senior and strategic.

What are the most commonly searched types of Guest Service jobs in Renton, WA? The most popular types of Guest Service jobs in Renton, WA are:
What job categories do people searching Director Guest Service jobs in Renton, WA look for? The top searched job categories for Director Guest Service jobs in Renton, WA are:
What cities near Renton, WA are hiring for Director Guest Service jobs? Cities near Renton, WA with the most Director Guest Service job openings:
Director Guest Service jobs near you

Guest Services Lead

Metropolitan Market

Sammamish, WA • On-site

$27.85/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Metropolitan Market rating

6.5

Company rating: 6.5 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

THE ROLE
As leader of our front-end operations, this position is responsible for customer service, cash handling, store operations, and personnel development.
MORE ABOUT WHAT YOU'D DO
  • Maintains high-quality standards in customer service, cash handling and store operations; ensures efficient operations and effective coordination of front-end activities.
  • Oversees store operations and ensures standards are maintained in absence of the Guest Services Team Leader and Store Director team.
  • Ensures health, safety and sanitation guidelines are followed while working with all products.
  • Effectively maintains and coordinates front-end staffing to best service customers; tracks attendance and takes action as needed.
  • Ensures effective communication between the front-end and other departments.
  • Oversees cash handling procedures; transfers money to cash tills; pulls tills at shift end; ensures accuracy of the safe.
  • Leads and readily participates in product promotions and focuses.
  • Provides outstanding customer service and readily communicates product information to increase sales and meet revenue goals; uses product information to increase sales and best service customers.
  • Leads by example and provides employees with clear expectations and timely feedback.
  • Trains Front End Team Members and provides performance feedback, coaching and counseling.
  • Prevents internal and external loss
  • Successfully performs all duties of a Journeyperson Checker.
  • Demonstrates dependability and flexibility; meets attendance requirements.
  • Performs other duties as assigned by the Guest Services Team Leader or Store Director team.

WHAT WE'RE LOOKING FOR
  • Minimum two years supervisory experience preferred.
  • Minimum one year Checker experience required; excellent checking skills necessary; superior customer service skills essential.
  • Comprehensive knowledge of grocery store operations a must.
  • Strong leadership skills.
  • Demonstrates good judgment. Effectively assesses situations and information, takes appropriate action.
  • Proven success as a team leader and member
  • Demonstrates a high-level of self-motivation; takes initiative; problem solves.
  • Possesses comprehensive product information with a proven history of using knowledge to train employees and best service customers
  • Proven history of personnel development.
  • Ability to effectively delegate and follow-through.
  • Exceptional customer service skills.
  • Superior communication skills.
  • Excellent time management and organizational skills.
  • Proven ability to positively affect sales generation.

WHAT WE OFFER
  • Competitive pay
  • 20% team member discount
  • Medical, dental, vision insurance (very low cost to team members)
  • Health savings accounts (subject to qualified medical plans)
  • Flexible spending arrangements (subject to qualified medical plans)
  • Company-funded disability and life insurance
  • Employee Assistance Program available to all team members
  • Retirement plans available to all team members
  • Generous paid time off benefits
  • Sick/safe leave provided consistent with local and state requirements
  • Reduced cost ORCA Card program for King County team members
  • Education support
  • Career development opportunities
  • Wage/salary range: $27.85

The specific programs and options available to any given team member are dependent upon eligibility factors such as position, date of hire, work location, and terms of applicable collective bargaining agreements.
Other Things To Know:
All store employees must have a valid Washington State Food Workers Card to begin work.
Equal Employment Opportunity (EEO): It is the policy of Metropolitan Market, LLC that all employees and applicants be afforded equal opportunities in employment without regard to race, color, sex (including gender identity and gender stereotypes), national origin, religion, disability, or retaliation for engaging in an EEO protected activity. The Company prohibits discrimination or harassment based on any of these categories, as well as on age, genetic information, sexual orientation, marital status, status as a parent, military service, or any other bases protected under applicable local, state, or federal law.

What Metropolitan Market employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply