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Director Guest Service Jobs in Indiana (NOW HIRING)

Nothing Bundt Cakes

Guest Service Representative

Elkhart, IN · On-site

$13 - $16/hr

At Nothing Bundt Cakes , we refer to our guest services representatives as Joy Creators ! A Joy ... All inquiries about employment should be directed to the franchise owner/operator and not to ...

Nothing Bundt Cakes

Guest Service Representative

Elkhart, IN · On-site

$12.75 - $15.75/hr

At Nothing Bundt Cakes , we refer to our guest services representatives as Joy Creators ! A Joy ... All inquiries about employment should be directed to the franchise owner/operator and not to ...

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Director Guest Service information

What are the key skills and qualifications needed to thrive as a director guest service, and why are they important?

To thrive as a Director of Guest Service, you need extensive experience in hospitality management, strong leadership abilities, and often a bachelor's degree in hospitality or a related field. Familiarity with property management systems (PMS), customer relationship management tools, and relevant certifications such as CHA (Certified Hotel Administrator) are commonly required. Exceptional communication, problem-solving, and conflict resolution skills help you lead teams and ensure memorable guest experiences. These abilities are vital for maintaining high service standards, fostering guest loyalty, and driving positive business outcomes in a competitive hospitality environment.

How does a director guest service typically collaborate with other departments to enhance the overall guest experience?

A Director of Guest Service works closely with departments such as housekeeping, food and beverage, and maintenance to ensure seamless service delivery and guest satisfaction. Regular meetings and communication with department heads help address guest feedback, coordinate special requests, and resolve any service issues promptly. This cross-departmental collaboration is essential for creating a cohesive guest experience and ensuring that high standards are consistently met throughout the property.

What does a director guest service do?

A Director of Guest Service oversees the guest experience at hotels, resorts, or other hospitality venues. They are responsible for ensuring high standards of customer service, managing guest relations teams, handling complaints, and implementing policies to enhance guest satisfaction. This role often involves training staff, monitoring feedback, and working closely with other departments to ensure a seamless and enjoyable stay for guests. Additionally, Directors of Guest Service analyze service metrics and develop strategies to continuously improve the overall guest experience.

What is the difference between Director Guest Service vs Guest Services Manager?

AspectDirector Guest ServiceGuest Services Manager
ResponsibilitiesOversees overall guest experience strategy, manages multiple departments, develops policiesManages daily guest service operations, supervises front-line staff, handles guest complaints
CredentialsBachelor's degree, leadership experience, hospitality certificationsBachelor's degree or relevant experience, customer service skills
Work EnvironmentStrategic planning, executive meetings, cross-department collaborationFront desk, service counters, direct guest interaction
Industry UsageCommon in large hotels, resorts, cruise linesFound in hotels, resorts, entertainment venues

The main difference is that the Director Guest Service focuses on strategic leadership and overall guest experience policies, while the Guest Services Manager handles daily operations and direct guest interactions. Both roles require customer service skills and hospitality credentials, but the director's role is more senior and strategic.

What are the most commonly searched types of Guest Service jobs in Indiana? The most popular types of Guest Service jobs in Indiana are:
What are popular job titles related to Director Guest Service jobs in Indiana? For Director Guest Service jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Director Guest Service jobs in Indiana look for? The top searched job categories for Director Guest Service jobs in Indiana are:
What cities in Indiana are hiring for Director Guest Service jobs? Cities in Indiana with the most Director Guest Service job openings:
Director Guest Service jobs near you

Guest Service Representative

Spark by Hilton Fishers

Indianapolis, IN • On-site

$13 - $15.75/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted just now

Job description

No matter whether a guest arrives weary from their travels or excited for a vacation, as a Guest Service Representative, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction.  When they know you genuinely care about the quality of their stay, you are operating at a level of excellence which in turn creates a customer for life.

 Benefits Offered:

  • Incentives $
  • Employee Referral Program $
  • Paid Time Off
  • Paid Vacation (Full-Time)
  • Merit Increase $
  • 401k with Employer Contribution (Full-Time)
  • Medical, Dental, Vision (Full-Time)
  • Life Insurance (Full-Time)
  • Long-term/Short-term Disability (Full-Time)
  • Accident (Full-Time)
  • Critical Illness (Full-Time)
  • Cross-training Opportunities
  • Hotel Room Discounts

Schedule:

  • Flexible Shifts Available

-Morning/Evening/Night

-Weekends

-Full-Time/Part-Time

Our Guest Service Representatives makes a difference by:

  • A warm, people-oriented demeanor
  • A team-first attitude
  • A gift for paying attention to the smallest details

As Guest Services Representative, you will:

  • Organize, confirm, and process guest check-on/check-outs and adapt for any changes, verify guest identity
  • Respond to and resolve guest requests
  • Secure payments, verifying and adjusting billing as needed
  • Provide guests with room and hotel information, directions, amenities, and local interests
  • Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
  • Complete cashier and closing reports, counting the bank at the end of each shift securely
  • Accept and record wake-up calls, delivering to the right department
  • Maintain confidentiality of all guests, proprietary information
  • Communicate any emergency, lost item, or theft to proper staff and/or authorities
  • Report maintenance problems, accidents, and safety hazards
  • Keep contingency lists in case of emergency and communicate and necessary messages
  • Protect company assets
  • Comply with all quality assurance expectations 

To be a successful Guest Service Representative, you need: 

  • A professional demeanor, a warm and welcoming personality, and must be able to engage easily and actively connect with others.
  • Be genuinely caring and compassionate and visibly demonstrate desire to understand others.
  • Create confidence and trust, while communicating the right message at the right time.
  • Be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
  • Be direct yet tactful and considerate of the audience.
  • Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
  • Maintain awareness of undesirable persons on premises.
  • Clean professional appearance.
  • Perform other reasonable job duties as requested by Supervisors.

Minimum Requirements:

The Guest Representative role requires standing for long periods of time, or entire shifts. Read and visually verify information in a variety of formats (i.e., small print).  Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.  Move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance. 

MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve.  MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

If you are an individual with a disability and need assistance completing the online application, please call 317-356-4000 extension 203.  Please leave a message and a member of our Human Resources team will return your call within three business days.  Alternatively, an email may be sent to hr@mhghotelsllc.com “Applicant Accommodation” should be included in the subject line of the email.  Please note that this phone number and email are only for those individuals who would like to request accommodation to apply for a job.