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Guest Service Executive Jobs in Indiana (NOW HIRING)

General Hotels Corporation

Guest Service Manager

Jasper, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Guest Service Manager will manage Front Desk operations to ensure quality service and standards ... Complete weekly room and public space inspections with the Executive Housekeeper. * Complete ...

General Hotels Corporation

Guest Service Manager

Jasper, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Guest Service Manager will manage Front Desk operations to ensure quality service and standards ... Complete weekly room and public space inspections with the Executive Housekeeper. * Complete ...

Ascent Hospitality

Executive Housekeeper

West Lafayette, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Executive Housekeeper is responsible for directing and administering all Housekeeping ... Ensure and maintain cleanliness, service and product quality standards are met for guest rooms ...

Ascent Hospitality

Executive Housekeeper

West Lafayette, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Executive Housekeeper is responsible for directing and administering all Housekeeping ... Ensure and maintain cleanliness, service and product quality standards are met for guest rooms ...

Pilot Flying J

Lead Guest Services Team Member

Terre Haute, IN · On-site

$11.54 - $16.08/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and ... Ensure quality service is delivered to every guest * Handle guest complaints and issues by ...

Pilot Company

Lead Guest Services Team Member

Haubstadt, IN

$11.54 - $16.08/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and ... Ensure quality service is delivered to every guest * Handle guest complaints and issues by ...

Pilot Company

Lead Guest Services Team Member

Rochester, IN

$11.54 - $16.08/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and ... Ensure quality service is delivered to every guest * Handle guest complaints and issues by ...

Pilot Company

Lead Guest Services Team Member

Haubstadt, IN · On-site

$11.54 - $16.08/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and ... Ensure quality service is delivered to every guest * Handle guest complaints and issues by ...

Pilot Company

Lead Guest Services Team Member

Haubstadt, IN · On-site

$11.54 - $16.08/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and ... Ensure quality service is delivered to every guest * Handle guest complaints and issues by ...

Pilot Flying J

Lead Guest Services Team Member

Haubstadt, IN · On-site

$11.54 - $16.08/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and ... Ensure quality service is delivered to every guest * Handle guest complaints and issues by ...

Pilot Company

Lead Guest Services Team Member

Rochester, IN

$11.54 - $16.08/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and ... Ensure quality service is delivered to every guest * Handle guest complaints and issues by ...

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Guest Service Executive information

Is guest service executive a stressful job?

A guest service executive role involves handling customer inquiries, resolving issues, and ensuring guest satisfaction, which can be demanding during busy periods or when managing difficult customers. The job often requires strong communication skills, patience, and the ability to work under pressure, making it potentially stressful at times.

What does a guest service executive do?

A guest service executive is responsible for assisting guests, addressing their inquiries, and ensuring a positive experience. They handle check-ins, reservations, and complaints, often using customer service skills and hotel management software. The role requires good communication, problem-solving abilities, and a professional demeanor.

What are the most commonly searched types of Guest Service jobs in Indiana?

The most popular types of Guest Service jobs in Indiana are:

What cities in Indiana are hiring for Guest Service Executive jobs?

Cities in Indiana with the most Guest Service Executive job openings:

Guest Service Executive jobs near you

Guest Service Manager

General Hotels Corporation

Jasper, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted yesterday

Job description

The Guest Service Manager will manage Front Desk operations to ensure quality service and standards while delivering a stellar guest experience. They will directly supervise the Guest Services team. This position reports directly to the General Manager and is part of the property’s Senior Leadership Team.
DUTIES AND RESPONSIBILITIES
  • Oversee all aspects of the operation and service for the Rooms and Guest Services Departments.
  • Assure effective orientation and training for new staff and develop activities for experienced staff.
  • Provide mentoring, coaching and regular feedback to help improve team member performance and morale.
  • Support department managers, including but not limited to greeting guests, covering shifts, providing direction, and overseeing all aspects of customer service and property cleanliness.
  • Work closely with all departments of the hotel to ensure group, guest and employee satisfaction.
  • Address team member and guest complaints and advise the General Manager about appropriate corrective actions taken.
  • Work to ensure guest billing is accurate; complete daily, weekly, and monthly accounting responsibilities.
  • Work closely with Sales Department to manage occupancy and group room blocks, balancing room type availability.
  • Participate in weekly Revenue Management Meetings.
  • Complete weekly room and public space inspections with the Executive Housekeeper.
  • Complete accurate monthly forecasting for each of the department’s revenue outlets.
  • Monitor budget and control expenses with a focus on room rate, guest service scores and labor cost.
  • Review and approve all product invoices before submitting to accounting department. Maintain department expense budget.
  • Ensure Brand Standards are followed and maintained in each department.
  • Participate in all Quality Inspections.
  • Participate in Manager on Duty Program, with responsibility for monthly scheduling of managers on duty.
  • Ensure that all legal requirements are consistently adhered to including wage amp; hour laws and federal, state amp; local laws pertaining to room safety amp; sanitation.
  • Ensure compliance with all federal, state and local regulations concerning health, safety, or other requirements.
JOB REQUIREMENTS
  • Experience in hotel Housekeeping and Front Desk supervisory position is required.
  • Must be guest focused while being creative and able to problem solve during challenging times.
  • Must be able to multitask and make difficult decisions on the spur of the moment.
  • Experience with PMS computer systems is required.
  • Guest relations skills are required.
  • Previous experience working with budgets and P amp;L is preferred.
  • Must have valid driver’s license and current insurance.
  • A minimum of an Associate’s Degree in Hospitality is a plus.
  • Must speak fluent English; bi-lingual in Spanish is a plus.
  • Must have reliable transportation.
  • Must be able to regularly work evenings and weekends
BENEFITS
  • Medical, Dental, and Vision Insurance Options
  • Company Paid Life Insurance
  • Company Paid Telemedicine
  • Supplemental Life Insurance
  • 401(k) with company match
  • Earned Wage Access (“on-demand pay”)
  • Hotel Room Discounts
  • Company Paid Employee Assistance Program
  • Perks through Benefit Hub
  • Generous Time Off Package
General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.
General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.

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