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Director Global Customer Service Jobs (NOW HIRING)

Global Payments

Director, Global ABM

Jacksonville, FL

... merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial ... Hands-on experience partnering with SDR teams and leveraging ABM platforms, CRM systems, and sales ...

Global Payments

Director, Global ABM

Cincinnati, OH

... merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial ... Hands-on experience partnering with SDR teams and leveraging ABM platforms, CRM systems, and sales ...

CRDF Global

Director, Global Supply Chain

Arlington, VA · On-site

$209K - $237K/yr

The Director of Global Supply Chain provides strategic leadership for the CRDF Global's global ... customer-focused service organization that partners with program divisions, business development ...

Thomson Reuters

Director, Global Sourcing

Eagan, MN · On-site

... services). Because this is a leaner, standalone organization rather than a large multi-segment ... Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and ...

HCA Healthcare

Director Global Operations

Franklin, TN · On-site

Free counseling services and resources for emotional, physical and financial wellbeing * 401(k) ... We are looking for a dedicated Director Global Operations like you to be a part of our team. Job ...

Manulife

Director, Global Wellbeing

Boston, MA · Hybrid

Establish performance expectations and monitor outcomes against contractual commitments and service ... We strive to attract, develop and retain a workforce that is as diverse as the customers we serve ...

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How much do director global customer service jobs pay per year?

As of Sep 11, 2026, the average yearly pay for director global customer service in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

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Infographic showing various Director Global Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Director, Global Strategic Accounts - Graphic Solutions Business

Alpharetta, GA • On-site

HP Development Company, L.P.
Construction of Buildings
Learn more about HP Development Company, L.P.external

$273K - $410K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 2 days ago

Job description

Director, Global Strategic Accounts - Graphic Solutions Business
Description -
As the Director, Global Strategic Accounts - Graphic Solutions Business (GSB), you will lead a team of sales professionals and managers responsible for driving growth across a portfolio of strategic global customers within HP's Industrial Print business. This role combines sales leadership, customer engagement, and business strategy, with accountability for developing talent, strengthening executive-level relationships, and delivering against revenue and growth objectives. You'll partner closely with customers, stakeholders, and strategic partners to identify opportunities, shape sales strategy, and create long-term value.
You'll leverage customer insights, market trends, and competitive intelligence to refine go-to-market approaches, enhance the customer experience, and drive business performance. In addition, you'll oversee strategic planning, resource allocation, and the adoption of modern sales tools and technologies, helping the organization operate more efficiently while maintaining a strong focus on compliance, operational excellence, and sustainable growth.
Responsibilities
  • Lead and manage a team of sales professionals and managers providing coaching, mentoring, and training to help the team meet and exceed sales targets.
  • Establish performance metrics and conduct regular performance reviews, recognizing and rewarding high achievers and addressing performance issues as necessary.
  • Define the overall sales strategy for the organization ensuring alignment with the long-term business goals and objectives.
  • Build and maintain strong relationships with key customers, partners, and stakeholders ensuring excellent customer service and satisfaction to promote repeat business.
  • Monitor market trends, competitor activities, and industry changes to adjust sales strategies and maintain a competitive edge.
  • Manage and allocate the budget for the sales department, making strategic decisions regarding expenditures, resource allocation, and cost management.
  • Identify, negotiate, and establish strategic partnerships or alliances that can significantly impact the organization's market position and revenue growth.
  • Gather feedback from customers and incorporate it into the organization's offerings to enhance the sales process and foster positive customer experience.
  • identify and address potential risks that could affect the organization's sales objectives, ensuring compliance with industry regulations and ethical standards.
  • Stay up to date on the latest sales technologies and tools, integrating them into the sales process to streamline operations and improve results.

Education & Experience Recommended
  • Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
  • Typically has 15+ years of relevant industry-based sales experience, preferably within enterprise technology, hardware, services, print, personal systems, or adjacent markets, with the ability to apply customer, market, and competitive insight.
  • Proven experience managing and growing relationships with large, complex global customers while driving long-term business outcomes.

  • Ability to develop and execute sales strategies that drive revenue growth, market expansion, and customer retention.
  • Demonstrated success building trusted advisor relationships with senior customer stakeholders and executive decision-makers.
  • Experience leading, coaching, and developing high-performing sales teams in a matrixed environment.
  • Strong understanding of forecasting, business planning, resource management, and performance metrics to drive profitable growth.
  • Experience operating at enterprise scale within complex global organizations, successfully leading cross-functional transformation efforts and delivering outcomes through influence, collaboration, and executive stakeholder management.

Knowledge & Skills
• Account Management
• Business Development
• Business Planning
• Business To Business
• Customer Relationship Management
• Direct Selling
• Finance
• Key Performance Indicators (KPIs)
• Market Share
• Marketing
• Merchandising
• Regional Sales
• Sales Management
• Sales Process
• Sales Prospecting
• Sales Strategy
• Sales Territory Management
• Salesforce
• Selling Techniques
• Value Propositions
Cross-Org Skills
• Customer Centricity
• Prioritization
• Resilience
• Team Management
• Strategic Thinking
Complexity
Uses input from managers and directors to inform strategy and achieve company goals and objectives.
Impact & Scope
Impacts entire business and influences company direction across multiple disciplines or areas of HP.
The pay range for this role is$273,700.00 - $410,550.00annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits:
HP offers a comprehensive benefits package for this position, including:
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Long term/short term disability insurance
  • Employee assistance program
  • Flexible spending account
  • Life insurance
  • Generous time off policies, including;
  • 4-12 weeks fully paid parental leave based on tenure
  • 11 paid holidays
  • Additional flexible paid vacation and sick leave (US benefits overview)

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
Job -
Sales
Schedule -
Full time
Shift -
No shift premium (United States of America)
Travel -
75%
Relocation -
Yes
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"

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