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Director Fraud Operations Jobs (NOW HIRING)

Extend

Fraud Operations Specialist I

$50K - $63K/yr

This role requires direct experience with fraud and abuse operations (preferably in an eCommerce setting), an understanding of fraud concepts, communication skills to work with cross functional ...

MVB

Sr. Director, Fraud Advisory

ABOUT THE ROLE The Sr. Director, Fraud Advisory position will work with the Enterprise Compliance ... Promotes operational excellence of the fraud program within the Enterprise Compliance Advisory ...

Extend

Fraud Operations Specialist I

$50K - $63K/yr

This role requires direct experience with fraud and abuse operations (preferably in an eCommerce setting), an understanding of fraud concepts, communication skills to work with cross functional ...

Affirm

Manager, Fraud Operations

$115K - $165K/yr

About the Operations team The Operations team delivers seamless customer experiences and enables ... What we look for * 6+ years of direct experience in disputes, fraud risk prevention and detection ...

Jackalope Digital LLC

$125 - $150/hr

About the Operations team The Operations team delivers seamless customer experiences and enables ... What we look for * 6+ years of direct experience in disputes, fraud risk prevention and detection ...

Affirm

Manager, Fraud Operations

$115K - $165K/yr

About the Operations team The Operations team delivers seamless customer experiences and enables ... What we look for * 6+ years of direct experience in disputes, fraud risk prevention and detection ...

Associatedbank

Director of Fraud Operations

Omaha, NE

Partner with business, operations, disputes, and financial crimes teams to drive a coordinated fraud risk approach. * Influence enterprise initiatives by ensuring fraud risks and controls are ...

Posted today

Associatedbank

Director of Fraud Operations

Milwaukee, WI · On-site

Partner with business, operations, disputes, and financial crimes teams to drive a coordinated fraud risk approach. * Influence enterprise initiatives by ensuring fraud risks and controls are ...

Posted today

Associatedbank

Director of Fraud Operations

Green Bay, WI · On-site

Partner with business, operations, disputes, and financial crimes teams to drive a coordinated fraud risk approach. * Influence enterprise initiatives by ensuring fraud risks and controls are ...

Posted today

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How much do director fraud operations jobs pay per year?

As of Sep 9, 2026, the average yearly pay for director fraud operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

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Infographic showing various Director Fraud Operations job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Fraud Operations Specialist I

Remote

Extend
See more jobs at Extendexternal

$50K - $63K/yr

Full-time

Re-posted 20 days ago

Job description

About the Role:

As a Fraud Operations Specialist, you will join a growing Fraud Ops team and perform regular fraud investigations to detect bad actors and improve user experience for legitimate customers. Through your investigations, you will detect trends in fraud and abuse and find new opportunities to positively impact Extend's internal processes. This role requires direct experience with fraud and abuse operations (preferably in an eCommerce setting), an understanding of fraud concepts, communication skills to work with cross functional stakeholders, and knowledge of spreadsheet and data processing software. 

What You Will Be Doing:
  • Real-Time Claim Review: Review claims in real time for potential cases of fraud/abuse, leveraging your information gathering and communication skills to ensure you have sufficient evidence to make a decision, and providing valuable feedback for Extend's risk models.
  • Risk Score Judgments: Review customer behavior and incidents using internal and external data and independently make decisions on customer risk. During the ramp-up period, you will only make judgments on risk scores; however, afterwards, you will also have the power to recommend denials and approvals for claims.
  • Fraud Investigations and Subject Matter Expertise: Bring your own experience to perform fraud investigations and deliver insights on emerging trends for fraud/abuse.
  • Follow Procedure: Take ownership of each investigation and diligently follow all regulatory and departmental practices and procedures, making independent decisions based on facts and evidence, and reporting any non-standard escalations to your manager. Attend regular meetings and training for Fraud Operations best practices.
  • Cross-functional Work: Collaborate with Claims, Product, and Engineering, completing ad hoc tasks to evaluate and improve in-house models to detect fraud.
  • Be Proactive and Adaptable: Drive team success and achieve both independent and collaborative goals, proactively completing additional tasks for the role as needed.
What We're Looking For:
  • 2+ years of direct Fraud/Abuse Operations experience, preferably in an eCommerce environment
  • Time management and efficiency: must be able to meet specified SLAs for claim reviews
  • Bachelors' degree or equivalent experience, preferably in a related field
  • Subject Matter Expertise in fraud concepts and prevention best practices
  • Ability to perform due diligence Fraud Investigations and make determinations with evidence, efficiency, and sound reasoning
  • Ability to make independent decisions to update customer risk scores and determine fraud/not fraud
  • Excellent written and verbal communication, information gathering, and decision-making skills
  • Positive attitude and willingness to thrive in a rapidly changing, results-driven environment
  • Digital proficiency and professionalism: Able to use spreadsheets and office software like Excel, Microsoft/Google Suite
  • Attention to detail and willingness to deep dive into internal and external data
  • Empathetic, humble, and collaborative team player
  • Candidates must be located within the continental United States
Nice to Haves:
  • Prior experience in a retail or high-growth start-up environment (eCommerce)
  • Familiarity with database query language such as SQL and data software like Snowflake
  • Exposure to Project Management and/or CRM software like JIRA, Untangl

Estimated Pay Range: $50,000-$63,000 per year salaried*
* The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.

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