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Director Fraud Disputes Jobs (NOW HIRING)

TEN Credit Union

Fraud Investigator

Nashville, TN · On-site

$19 - $24/hr

What You'll DoInvestigate and resolve fraud claims, disputes, and suspicious activity.Monitor ... We offer a collaborative culture where your expertise makes a direct impact, opportunities for ...

TEN Credit Union

Fraud Investigator

Nashville, TN · On-site

What You'll Do Investigate and resolve fraud claims, disputes, and suspicious activity. Monitor ... We offer a collaborative culture where your expertise makes a direct impact, opportunities for ...

TEN Credit Union

Fraud Investigator

Nashville, TN · On-site

$19 - $24/hr

What You'll Do Investigate and resolve fraud claims, disputes, and suspicious activity. Monitor ... We offer a collaborative culture where your expertise makes a direct impact, opportunities for ...

FIRST SERVICE CREDIT UNION

Fraud Manager

Houston, TX · On-site

Role: Provide direct leadership and supervision to the Fraud Analyst team within Back Office ... disputes, and cases are actioned within required SLAs and regulatory timelines Monitor team ...

FIRST SERVICE CREDIT UNION

Fraud Manager

Houston, TX · On-site

Role: Provide direct leadership and supervision to the Fraud Analyst team within Back Office ... disputes, and cases are actioned within required SLAs and regulatory timelines Monitor team ...

FIRST SERVICE CREDIT UNION

Fraud Manager

Houston, TX · On-site

Role: Provide direct leadership and supervision to the Fraud Analyst team within Back Office ... disputes, and cases are actioned within required SLAs and regulatory timelines Monitor team ...

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Director Fraud Disputes information

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$81K

$115.1K

$204.5K

How much do director fraud disputes jobs pay per year?

As of Sep 9, 2026, the average yearly pay for director fraud disputes in the United States is $115,107.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,500.00 and $124,000.00 per year, depending on experience, location, and employer.

What does a director fraud disputes do?

A Director of Fraud Disputes oversees teams responsible for investigating, managing, and resolving cases of suspected fraud, particularly in financial transactions. They develop strategies to detect and prevent fraudulent activities, ensure compliance with regulatory standards, and coordinate with law enforcement or legal teams as needed. This role also involves analyzing fraud trends, implementing process improvements, and training staff to handle disputes efficiently. The Director often acts as a liaison between departments, providing leadership and ensuring that customers' issues are resolved promptly and accurately.

What are the key skills and qualifications needed to thrive as a director fraud disputes?

To thrive as a Director Fraud Disputes, you need extensive experience in fraud management, risk analysis, regulatory compliance, and a relevant bachelor's degree (often in finance, business, or criminal justice). Familiarity with fraud detection platforms, analytics tools, and case management systems, as well as certifications like CFE (Certified Fraud Examiner), is highly valuable. Outstanding leadership, strategic decision-making, and excellent communication skills distinguish top professionals in this role. These capabilities are critical for effectively leading teams, minimizing financial losses, and ensuring compliance in a rapidly evolving threat landscape.

How does a director fraud disputes typically collaborate with other departments to prevent and resolve fraud cases?

A Director of Fraud Disputes works closely with multiple teams, such as compliance, risk management, customer service, and IT, to ensure a coordinated approach to detecting and resolving fraudulent activities. They often lead cross-functional meetings to share insights, establish best practices, and develop strategies for fraud prevention and resolution. Effective collaboration helps streamline dispute handling processes, minimize losses, and improve customer satisfaction. Building strong relationships with other departments is crucial to staying ahead of evolving fraud schemes and maintaining regulatory compliance.

What are popular job titles related to Director Fraud Disputes jobs?

For Director Fraud Disputes jobs, the most frequently searched job titles are:

Infographic showing various Director Fraud Disputes job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $115,107 per year, or $55.3 per hour.

Fraud & Disputes Unit Manager

Beaverton, OR • On-site

Genesis Financial Solutions
Finance and Insurance • 201 - 500 employees
Learn more about Genesis Financial Solutionsexternal

$71K - $72K/yr

Full-time

Re-posted 14 days ago

Job description

Company Description

Join the nation's leader in second-look financing as a Fraud and Disputes Unit Manager, leading one of our credit card fraud and disputes team!

About Genesis

Genesis Financial Solutions is the nation's leading and largest provider of private label credit programs for non-prime consumers.  The company originates private label credit cards through point-of-sale partnerships with retailers and health care providers. In addition, we have a fast-growing direct-to-consumer business, originating non-prime MasterCard accounts. Both products provide underserved consumers access to the financing they need to pursue their life goals.

We attribute our leading position in the industry to a strong focus on providing outstanding service to both retail partners and end consumers. We pride ourselves on offering the same credit experience that prime customers receive. Sophisticated analytics, high-quality execution, strict adherence to regulatory and compliance requirements and an unmatched expertise in risk management all make this possible.


Job Description

Key Responsibilities

As our Fraud and Disputes Unit Manager, you will monitor your team's daily work volumes and perform quality reviews to ensure department service levels and standards are met. You will assist in the implementation of new
policies and procedures. We'll rely on you to maintain high levels of production, while ensuring consumers get the highest level of professional service. You'll motivate and encourage agent performance through positive
enthusiasm, coaching, and mentorship.

As A Fraud and Disputes Unit Manager You Will

  • Develop, coach, mentor, and supervise a team of 10+ Fraud & Dispute agents

  • Interview and hire Fraud & Dispute agents to ensure your team is fully staffed

  • Monitor team members' attendance and performance to ensure good results are achieved, as compared to performance standards

  • Establish and implement departmental policies, goals, objectives, and procedures

  • Perform weekly telephone monitoring to ensure your team meets procedural and regulatory compliance standards

  • Prepare and conduct monthly performance evaluations for your team

  • Coordinate with law enforcement as needed regarding fraud claims

Qualifications

Requirements

  • Extensive knowledge of financial services Fraud and Dispute practices

  • Strong knowledge of state and federal laws, particularly FDCPA and Reg Z

  • High school diploma or GED

  • Excellent written and verbal communication skills

  • Flexibility to adapt well to change

  • Excellent decision-making and problem solving skills

  • Ability to maintain a high level of professionalism and confidentiality at all times and in all situations

  • Ability to communicate effectively with all levels of management and staff

  • Ability to work independently with little direct supervision

  • Proficient in MS Word, Excel, and Outlook

  • Excellent motivation and team leadership skills

  • Ability to work various shifts


Additional Information

Ready to make the move to a new beginning with Genesis? Apply online today. We strive to contact qualified applicants within a week of submission. Unfortunately, we are currently unable to provide sponsorship for this position.

If this position isn't a match for you, we encourage you to share it with someone you think it might be suited for. Please feel free to connect with us via LinkedIn or to keep an eye on our website as we often have employment opportunities available.

Apply