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Director Fraud Disputes Jobs (NOW HIRING)

Associated Banc‑Corp

$150K - $258K/yr

Partner with business, operations, disputes, and financial crimes teams to drive a coordinated fraud risk approach. Influence enterprise initiatives by ensuring fraud risks and controls are ...

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Disputes Operations & Strategy

$90K - $140K/yr

Direct experience working in the fraud, chargebacks, or disputes space. * Regulatory Knowledge: Solid understanding of Regulation E and Regulation Z requirements, Mastercard network rules, and the ...

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Director Fraud Disputes information

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$81K

$115.1K

$204.5K

How much do director fraud disputes jobs pay per year?

As of Sep 12, 2026, the average yearly pay for director fraud disputes in the United States is $115,107.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,500.00 and $124,000.00 per year, depending on experience, location, and employer.

What does a director fraud disputes do?

A Director of Fraud Disputes oversees teams responsible for investigating, managing, and resolving cases of suspected fraud, particularly in financial transactions. They develop strategies to detect and prevent fraudulent activities, ensure compliance with regulatory standards, and coordinate with law enforcement or legal teams as needed. This role also involves analyzing fraud trends, implementing process improvements, and training staff to handle disputes efficiently. The Director often acts as a liaison between departments, providing leadership and ensuring that customers' issues are resolved promptly and accurately.

What are the key skills and qualifications needed to thrive as a director fraud disputes?

To thrive as a Director Fraud Disputes, you need extensive experience in fraud management, risk analysis, regulatory compliance, and a relevant bachelor's degree (often in finance, business, or criminal justice). Familiarity with fraud detection platforms, analytics tools, and case management systems, as well as certifications like CFE (Certified Fraud Examiner), is highly valuable. Outstanding leadership, strategic decision-making, and excellent communication skills distinguish top professionals in this role. These capabilities are critical for effectively leading teams, minimizing financial losses, and ensuring compliance in a rapidly evolving threat landscape.

How does a director fraud disputes typically collaborate with other departments to prevent and resolve fraud cases?

A Director of Fraud Disputes works closely with multiple teams, such as compliance, risk management, customer service, and IT, to ensure a coordinated approach to detecting and resolving fraudulent activities. They often lead cross-functional meetings to share insights, establish best practices, and develop strategies for fraud prevention and resolution. Effective collaboration helps streamline dispute handling processes, minimize losses, and improve customer satisfaction. Building strong relationships with other departments is crucial to staying ahead of evolving fraud schemes and maintaining regulatory compliance.

What are popular job titles related to Director Fraud Disputes jobs?

For Director Fraud Disputes jobs, the most frequently searched job titles are:

Infographic showing various Director Fraud Disputes job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $115,107 per year, or $55.3 per hour.

Contact Center Representative

South Boston, MA • On-site

Mass Bay Credit Union
Commercial Banking • 51 - 200 employees
Learn more about Mass Bay Credit Unionexternal

$23.69 - $28.95/hr

Full-time

Re-posted 12 days ago

Job description

Job title
Contact Center Associate
Reports to
Contact Center Supervisor
Status
Non-exempt
Job purpose
Provides quality information and exceptional member service and support by telephone and/or electronic communications. Adhere to the PICK US culture through exceptional member service during every member interaction. Handles all member transactions with complete discretion and confidentiality.
Duties and responsibilities
The Contact Center Associate is a key role within the Contact Center focused on providing exceptional service to Mass Bay Credit Union members in line with the credit union's multi-channel service strategy. Primary responsibilities involve communicating with members and prospects via phone, email, ITM and secure messaging. This role offers the development of skills and job knowledge providing for advancement opportunities across the organization.
Member Service Experience
  • Verbal and written customer service skills across multiple communication channels
  • Process transactions, member correspondence via the telephone and all electronic communications.
  • Provide outstanding member experience to Mass Bay members and prospects via phone, email, ITM, secure messaging and other channels utilized by the Credit Union.
  • Ability to support the departments' efforts to deliver exceptional member experience.
  • Review and complete online membership applications. Ensure all necessary documentation has been received and applicants meet the guidelines of membership acceptance.
  • Be able to demonstrate a high level of proficiency with Mass Bay Credit Union's products and digital technology offering.

Operational Proficiency
  • Assumes additional responsibilities including projects, testing, training, etc. commensurate with experience. Embrace new and emerging technologies to support operations and members through flexibility and the ability to learn and adapt to change.
  • Work as team within the Contact Center and across Mass Bay Credit Union; Collaborate. Communicate. Support.
  • Identifies and reports fraud or suspected fraud occurrences. Is continuously aware of fraud engineering threats and knows what action to take to protect members and the Credit Union.
  • Transfer calls to the appropriate department.
  • Initiates address changes, member contact information updates, stop payments, debit card ordering, debit card cancellation, fraud disputes and account inquiries through each electronic channel utilized by the Credit Union.

Business Acumen and Technical Knowledge
  • Proficient utilizing desktop applications such as MS Office (Excel, Word, Exchange)
  • Proficient with mobile technology/platforms/devices, personal computing systems, apps, and email/messaging platforms
  • Systems proficiency and navigation
  • Digital Technology (includes online banking & mobile platforms)

Support "PICK US"
  • Submit referrals to other Mass Bay Credit Union departments to expand existing member relationships.
  • Strong advocacy for the Mass Bay Credit Union brand
  • Engage in growth activities to include uncovering member needs, offering solutions, closing the business, follow-up, outbound calling and recording each point of member contact in the Credit Union's system of record.

Qualifications
  • Associate or bachelor's degree and/or 6 months - 2 years' experience in a banking/financial services and/or contact center experience preferred

Working conditions
  • Works mostly at desk with a chair.
  • Traveling to other branch locations may be required.

Physical requirements
  • Ability to lift and carry objects up to 25 pounds.
  • Ability to use a keyboard, monitor and other standard office equipment.

Direct reports
N/A

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