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Fraud Disputes Analyst Jobs (NOW HIRING)

TBK Bank, SSB

Payment Disputes Analyst II

Bettendorf, IA · On-site

... Analyst is responsible for investigating, processing, resolving, and tracking payment disputes ... This position acts as a subject matter expert for dispute processing, fraud-related investigations ...

Hard Rock Digital

Analyst - Fraud

Atlantic City, NJ · On-site

Analyst will be responsible for validating and verifying customer documentation when further ... Previous work experience in Banking, payments, fraud, disputes, or iGaming industries (preferred)

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Fraud Disputes Analyst information

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How much do fraud disputes analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for fraud disputes analyst in the United States is $30.68, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $33.89 per hour, depending on experience, location, and employer.

What does a fraud disputes analyst do?

A Fraud Disputes Analyst is responsible for investigating and resolving cases where customers report unauthorized or suspicious transactions on their accounts. They review transaction details, analyze patterns for potential fraud, and communicate with customers to gather additional information. Their goal is to determine the legitimacy of disputed transactions and help recover any lost funds, while ensuring compliance with banking regulations and company policies.

What are the key skills and qualifications needed to thrive as a fraud disputes analyst?

To thrive as a Fraud Disputes Analyst, you need strong analytical abilities, attention to detail, and a background in finance, business, or a related field. Familiarity with fraud detection software, case management systems, and regulatory compliance tools such as AML platforms or Visa/Mastercard rules is typically required. Excellent communication, critical thinking, and problem-solving skills help you manage sensitive situations and collaborate with customers and team members. These skills are vital for accurately identifying, investigating, and resolving fraudulent activities while maintaining trust and compliance.

What are some common challenges faced by fraud disputes analysts, and how can they be addressed?

Fraud Disputes Analysts often face challenges such as quickly identifying fraudulent transactions while managing a high volume of cases and adhering to strict regulatory requirements. Balancing attention to detail with efficiency is key, as is staying up to date with evolving fraud tactics. Building strong communication skills helps when collaborating with customers, internal teams, and financial institutions to resolve disputes effectively. Continuous training and leveraging advanced fraud detection tools can also make the role more manageable and rewarding.

What is the difference between Fraud Disputes Analyst vs Fraud Investigator?

AspectFraud Disputes AnalystFraud Investigator
CredentialsTypically requires a bachelor’s degree in finance, criminal justice, or related field; certifications like ACFE or CFE are commonSimilar credentials; often holds certifications like CFE or CFSA
Work EnvironmentMostly office-based, analyzing disputes and transaction dataCan involve fieldwork, interviews, and on-site investigations
Employer & IndustryFinancial institutions, credit card companies, e-commerceBanks, law enforcement, private investigation firms

While both roles focus on fraud detection, a Fraud Disputes Analyst primarily handles customer disputes and transaction reviews, whereas a Fraud Investigator conducts in-depth investigations, often involving fieldwork and interviews. The Disputes Analyst role is more data and customer service-oriented, while the Investigator role involves proactive investigation and evidence collection.

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Fraud Disputes Analyst jobs near you
Infographic showing various Fraud Disputes Analyst job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 88% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $63,822 per year, or $30.7 per hour.

Senior Fraud Analyst

Albany, NY • On-site

First New York Federal Credit Union
51 - 200 employees
Learn more about First New York Federal Credit Unionexternal

$63K - $65K/yr

Full-time

Re-posted 2 days ago

Job description

GENERAL OVERVIEW
This incumbent works under the supervision of the Fraud Risk Supervisor with daily fraud monitoring, and the handling of disputes and fraud mitigation. Will remain proficient in core system and related third party service provider systems and interfaces. Will remain abreast of fraud tactics and mitigation measures assisting in protecting First New York from associated losses. Records generated and maintained by the incumbent must be entirely accurate and up-to-date.
DUTIES AND RESPONSIBILITIES
  • Independently provide for proper and timely processing of Fraud Cardholder Disputes, and Non-fraud Merchant Disputes.
  • Investigate fraud disputes by communicating with members and our compliance, member services, and operations teams to gather required information in order to make informed decisions on fraud disputes.
  • Research, document, and process fraudulent/unauthorized transactions.
  • Manage the provisional issuing of credit to member accounts following credit union and Regulation E guidance.
  • Investigate card-related fraudulent transactions.
  • Be willing to reach out to members to ask pertinent questions in regards to transactions
  • Provide proper, timely and thorough handling of lost/stolen card reports.
  • Respond timely to, and resolve fraud alerts across all credit union systems
  • Responsible for the creation, interpretation, and distribution of daily, weekly and monthly reports. Create new and ad-hoc reporting and fraud prevention tracking.
  • Research and resolve debit card charges on closed debit and credit cards.
  • Remain abreast of regulations, plastic card processor rules and procedures regarding fraud compliance.
  • Attend training and webinars related to job duties.
  • Independently prepare and summarize reports as necessary to provide management with accurate records of potential fraudulent losses.
  • Escalate to management, any issues of concern including member dissatisfaction, potential fraud, processing disruptions, potential financial loss.
  • Process Visa Card Alert Management System (CAMS).
  • Perform other related duties as assigned to assist the department with required tasks and backup.

Reports To: Fraud Risk Supervisor
Work Schedule: Mon. - Fri. 8:15am - 5:00pm
Requirements
  • Must have knowledge or regulations and guidelines for ACH, share draft, wire and card dispute resolution
  • Must have a bachelor's degree in a related field or 4+ years' experience in a fraud related field.
  • Two plus years' financial institution experience with Regulation E.
  • Should become familiar with credit union share and loan products.
  • Should have the ability to interpret and explain credit union transactions posted to member accounts.
  • Should have general knowledge of various business machines including PC experience, internet, keyboarding and calculator skills.
  • Should know how to interpret computer generated reports.
  • Must be proficient in both Word, Excel and data management.
  • Strong math/computer skills/data entry.

Salary Description
$63,000 - $65,000

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