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Fraud Disputes Analyst Jobs (NOW HIRING)

USALLIANCE Financial

Fraud Disputes Analyst

Rye, NY · On-site

$26.78 - $33.47/hr

The Fraud Disputes Analyst is responsible for analyzing card transactions to identify and prevent potential fraudulent activity. This position supports card fraud investigations, provides ...

Fiserv, Inc.

Fraud & Disputes Manager

Omaha, NE · On-site

As a Fraud and Disputes Manager, you will lead a team responsible for transaction dispute ... Lead, coach, and develop a team of fraud analysts and dispute specialists, including setting ...

Monitise

Fraud & Disputes Manager

Omaha, NE · On-site

As a Fraud and Disputes Manager, you will lead a team responsible for transaction dispute ... Lead, coach, and develop a team of fraud analysts and dispute specialists, including setting ...

Current

Disputes Analyst

New York, NY · On-site

$70K - $96K/yr

You will work closely with Fraud Operations, Compliance, Member Experience, and Product teams to investigate cardholder disputes, coordinate recovery opportunities with merchants, and resolve claims ...

Paysign Inc

Fraud Analyst 1

Henderson, NV · On-site

$20/hr

As part of Paysign's Fraud and Disputes department, the Fraud Analyst is responsible for minimizing fraud exposure to our business through analysis of internal and/or external alerts and reports ...

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Fraud Disputes Analyst information

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How much do fraud disputes analyst jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for fraud disputes analyst in the United States is $30.68, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $33.89 per hour, depending on experience, location, and employer.

What is the difference between Fraud Disputes Analyst vs Fraud Investigator?

AspectFraud Disputes AnalystFraud Investigator
CredentialsTypically requires a bachelor’s degree in finance, criminal justice, or related field; certifications like ACFE or CFE are commonSimilar credentials; often holds certifications like CFE or CFSA
Work EnvironmentMostly office-based, analyzing disputes and transaction dataCan involve fieldwork, interviews, and on-site investigations
Employer & IndustryFinancial institutions, credit card companies, e-commerceBanks, law enforcement, private investigation firms

While both roles focus on fraud detection, a Fraud Disputes Analyst primarily handles customer disputes and transaction reviews, whereas a Fraud Investigator conducts in-depth investigations, often involving fieldwork and interviews. The Disputes Analyst role is more data and customer service-oriented, while the Investigator role involves proactive investigation and evidence collection.

What does a fraud disputes analyst do?

A Fraud Disputes Analyst is responsible for investigating and resolving cases where customers report unauthorized or suspicious transactions on their accounts. They review transaction details, analyze patterns for potential fraud, and communicate with customers to gather additional information. Their goal is to determine the legitimacy of disputed transactions and help recover any lost funds, while ensuring compliance with banking regulations and company policies.

What are some common challenges faced by fraud disputes analysts, and how can they be addressed?

Fraud Disputes Analysts often face challenges such as quickly identifying fraudulent transactions while managing a high volume of cases and adhering to strict regulatory requirements. Balancing attention to detail with efficiency is key, as is staying up to date with evolving fraud tactics. Building strong communication skills helps when collaborating with customers, internal teams, and financial institutions to resolve disputes effectively. Continuous training and leveraging advanced fraud detection tools can also make the role more manageable and rewarding.

What are the key skills and qualifications needed to thrive as a fraud disputes analyst?

To thrive as a Fraud Disputes Analyst, you need strong analytical abilities, attention to detail, and a background in finance, business, or a related field. Familiarity with fraud detection software, case management systems, and regulatory compliance tools such as AML platforms or Visa/Mastercard rules is typically required. Excellent communication, critical thinking, and problem-solving skills help you manage sensitive situations and collaborate with customers and team members. These skills are vital for accurately identifying, investigating, and resolving fraudulent activities while maintaining trust and compliance.
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Fraud Disputes Analyst jobs near you
Infographic showing various Fraud Disputes Analyst job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 86% Full Time, 6% Part Time, and 7% Contract. Highlights an 81% Physical, 9% Hybrid, and 10% Remote job distribution, with an average salary of $63,822 per year, or $30.7 per hour.

Fraud Disputes Analyst

USALLIANCE Financial

Rye, NY • On-site

$26.78 - $33.47/hr

Full-time

Retirement, PTO

Posted 21 days ago

Job description

About Us:

At USALLIANCE, we pride ourselves on innovation, teamwork, training and development and career planning. We are a unique members-first Credit Union Culture driven by our core Values: Trust, Collaboration, Achievement and Making a Difference. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment. Represent USALLIANCE in the community and form lasting relationships with our members and partners.

About This Role:

The Fraud Disputes Analyst is responsible for analyzing card transactions to identify and prevent potential fraudulent activity. This position supports card fraud investigations, provides recommendations to strengthen fraud detection rules and strategies, and serves as the primary point of contact for members throughout the fraud dispute process.

Key Responsibilities:

  • Process member initiated fraud disputes and claims in accordance with Regulation E, card network rules, and internal policies and procedures.
  • Analyze card, ACH and Zelle transaction activity to detect and identify potentially fraudulent or unauthorized activity.
  • Support payments fraud investigations by researching account and transaction history, utilizing the Credit Union’s system software, reports, and databases, to determine if activity is consistent with the member’s typical usage patterns.
  • Determine whether disputed transactions were authorized or unauthorized based on investigation findings.
  • Serve as the primary point of contact for members throughout the fraud dispute and claims process.
  • Provide recommendations to support and refine fraud detection rules and strategies based on emerging trends and investigation outcomes.
  • Document investigation findings, decisions, and supporting rationale within the case management system.
  • Communicate professionally and empathetically with members who have experienced fraud, providing clear updates on dispute status and resolution.
  • Collaborate with internal departments, card networks, and processors to gather information needed to resolve disputes.
  • Stay current on emerging fraud trends, scams, and typologies affecting card transactions.
  • Assume additional fraud risk management related responsibilities and special projects as assigned.

Who You Are:

  • High school diploma or equivalent required.
  • Minimum of 1 year of related experience in the Financial Services industry.
  • Excellent written and verbal communication skills.
  • Ability to work both independently and with team members across lines of business.
  • Familiar with banking laws and regulations, specially around disputes and fraud operations.
  • Thorough knowledge of Bank Secrecy Act, USA Patriot Act, etc.

What We Offer:

  • Hybrid Schedule (min 3 days in office to maximize collaboration)
  • Competitive salary and benefits package including 401K with 6% match
  • Paid Time Off, Wellness Time & Paid Federal holidays
  • Opportunities for professional development and career growth with exposure to mentorship from the executive team.
  • A collaborative and inclusive work environment
  • High Performance Culture that specializes in training to sharpen and expand skills brought to USALLIANCE.


Become a part of a team where your ideas are valued, your growth is supported, and your work makes a difference. Apply today and take the next step in your career with USALLIANCE.


EQUAL OPPORTUNITY EMPLOYER

USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce.

This job description is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements. This job description may be modified at any time, for any reason, at the sole discretion of management.

At this time, USAlliance Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

If you need sponsorship now or in the future, look for this statement in the job description before you apply: “USAlliance Federal Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, USAlliance Federal Credit Union will not provide sponsorship for the candidate to work in the United States.

It is unlawful for USAlliance to require or administer a lie detector test as a condition of employment or continued employment. In accordance with applicable state laws, an employer who violates this law shall be subject to criminal penalties and civil liability.


In the spirit of pay transparency, we are excited to share the base salary/hourly range for this position is $26.78 - $33.47, exclusive of fringe benefits or potential incentives. This position is also eligible for an annual corporate bonus. If you are hired at USALLIANCE Federal Credit Union, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members as a part is any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer a generous compensation and benefits package.

All positions must adhere to standard BSA/AML policies, procedures, and processes. Employees must demonstrate awareness of business functions and how business decisions affect financial and/or non-financial work results.

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