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Fraud Disputes Analyst Jobs (NOW HIRING)

Current

Disputes Analyst

New York, NY · On-site

$70K - $96K/yr

You will work closely with Fraud Operations, Compliance, Member Experience, and Product teams to investigate cardholder disputes, coordinate recovery opportunities with merchants, and resolve claims ...

Current

Disputes Analyst

New York, NY · On-site

$70K - $96K/yr

You will work closely with Fraud Operations, Compliance, Member Experience, and Product teams to investigate cardholder disputes, coordinate recovery opportunities with merchants, and resolve claims ...

Monitise

Fraud & Disputes Manager

Omaha, NE · Hybrid

Job Title Fraud & Disputes Manager What does a Fraud & Dispute Manager do? The Fraud & Dispute ... Champion efforts to process improve department operations through gap analysis and leverage talent ...

Fiserv, Inc.

Fraud & Disputes Manager

Omaha, NE · On-site

Job Title Fraud & Disputes Manager What does a Fraud & Dispute Manager do? The Fraud & Dispute ... Champion efforts to process improve department operations through gap analysis and leverage talent ...

Wintrust

Fraud Analyst

Rosemont, IL · On-site

$50K - $65K/yr

The Fraud Analyst will review available information and communicate regularly with the banks to ... Process and review new and existing MSX/check fraud claims/disputes in the WTFC Case Management ...

Wintrust

Fraud Analyst

Rosemont, IL · Hybrid

$50K - $65K/yr

The Fraud Analyst will review available information and communicate regularly with the banks to ... Process and review new and existing MSX/check fraud claims/disputes in the WTFC Case Management ...

WaFd Bank

Client Disputes Analyst

Boise, ID · On-site

$20 - $23/hr

Job Summary The Client Disputes Analyst is responsible for providing high-quality support to ... with general fraud and dispute inquiries * Investigate and resolve WaFd ATM malfunctions

WaFd Bank

Client Disputes Analyst

Boise, ID · On-site

$20 - $23/hr

Job Summary The Client Disputes Analyst is responsible for providing high-quality support to ... with general fraud and dispute inquiries * Investigate and resolve WaFd ATM malfunctions

WaFd Bank

Client Disputes Analyst

Boise, ID

$20 - $23/hr

The Client Disputes Analyst is responsible for providing high-quality support to Branches, the ... with general fraud and dispute inquiries * Investigate and resolve WaFd ATM malfunctions

CreditOne

Fraud Analytics Manager

Las Vegas, NV · On-site

Fraud & Disputes Management * Lead day-to-day fraud and dispute intake, investigation, and ... Strong proficiency in data analysis, performance reporting, and insights generation (Tableau ...

FIS

Fraud Prevention Analyst I

Milwaukee, WI · Hybrid

A primary job function is working Zelle fraud disputes. What you will be doing: In this role, you ... Demonstrated analytical, organizational, interpersonal, team building, problem-solving, decision ...

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Fraud Disputes Analyst information

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How much do fraud disputes analyst jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for fraud disputes analyst in the United States is $30.68, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $33.89 per hour, depending on experience, location, and employer.

What is the difference between Fraud Disputes Analyst vs Fraud Investigator?

AspectFraud Disputes AnalystFraud Investigator
CredentialsTypically requires a bachelor’s degree in finance, criminal justice, or related field; certifications like ACFE or CFE are commonSimilar credentials; often holds certifications like CFE or CFSA
Work EnvironmentMostly office-based, analyzing disputes and transaction dataCan involve fieldwork, interviews, and on-site investigations
Employer & IndustryFinancial institutions, credit card companies, e-commerceBanks, law enforcement, private investigation firms

While both roles focus on fraud detection, a Fraud Disputes Analyst primarily handles customer disputes and transaction reviews, whereas a Fraud Investigator conducts in-depth investigations, often involving fieldwork and interviews. The Disputes Analyst role is more data and customer service-oriented, while the Investigator role involves proactive investigation and evidence collection.

What does a Fraud Disputes Analyst do?

A Fraud Disputes Analyst is responsible for investigating and resolving cases where customers report unauthorized or suspicious transactions on their accounts. They review transaction details, analyze patterns for potential fraud, and communicate with customers to gather additional information. Their goal is to determine the legitimacy of disputed transactions and help recover any lost funds, while ensuring compliance with banking regulations and company policies.

What are some common challenges faced by Fraud Disputes Analysts, and how can they be addressed?

Fraud Disputes Analysts often face challenges such as quickly identifying fraudulent transactions while managing a high volume of cases and adhering to strict regulatory requirements. Balancing attention to detail with efficiency is key, as is staying up to date with evolving fraud tactics. Building strong communication skills helps when collaborating with customers, internal teams, and financial institutions to resolve disputes effectively. Continuous training and leveraging advanced fraud detection tools can also make the role more manageable and rewarding.

What are the key skills and qualifications needed to thrive as a Fraud Disputes Analyst, and why are they important?

To thrive as a Fraud Disputes Analyst, you need strong analytical abilities, attention to detail, and a background in finance, business, or a related field. Familiarity with fraud detection software, case management systems, and regulatory compliance tools such as AML platforms or Visa/Mastercard rules is typically required. Excellent communication, critical thinking, and problem-solving skills help you manage sensitive situations and collaborate with customers and team members. These skills are vital for accurately identifying, investigating, and resolving fraudulent activities while maintaining trust and compliance.
More about Fraud Disputes Analyst jobs
What cities are hiring for Fraud Disputes Analyst jobs? Cities with the most Fraud Disputes Analyst job openings:
What job categories do people searching Fraud Disputes Analyst jobs look for? The top searched job categories for Fraud Disputes Analyst jobs are:
Fraud Disputes Analyst jobs near you
Infographic showing various Fraud Disputes Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $63,822 per year, or $30.7 per hour.
Disputes Analyst

Disputes Analyst

Current

New York, NY • On-site

$70K - $96K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 19 days ago

Job description

ABOUT CURRENT
Current is a leading consumer fintech platform transforming financial access for everyday Americans with over five million members. We provide access to financial solutions that seamlessly work together to solve the needs of our members and enable all Americans to build better financial futures. Based in NYC, our results-driven environment drives us to build better products, grow faster and empower everyone on our team to have an impact on our business and mission to improve financial outcomes.
ABOUT THE ROLE
We're looking for a Disputes Specialist to join our growing Risk Operations team in New York. You will work closely with Fraud Operations, Compliance, Member Experience, and Product teams to investigate cardholder disputes, coordinate recovery opportunities with merchants, and resolve claims in accordance with Federal Regulations and network rules.
You will be responsible for the full lifecycle of dispute case handling-from intake and assessment to documentation, communication, resolution, and financial recovery. You will process dispute claims efficiently, ensure timely responses that meet Regulation E and internal SLAs, and mitigate potential financial and reputational risk to Current.
You're detail-oriented, inquisitive, and customer-focused, with experience in disputes, fraud investigations, or retail banking.
You should be a strong communicator, a collaborative teammate, and someone who is comfortable navigating complex rules and making sound decisions in a fast-paced environment.
RESPONSIBILITIES
  • Process daily dispute-related tasks from operational queues with accuracy and timeliness
  • Review claims in accordance with Regulation E, network rules, and internal SLAs
  • Manage dispute-related customer communication, primarily via email, with clear and professional explanations
  • Initiate appropriate actions to resolve disputes while mitigating financial risk to Current
  • Respond to document requests, gather evidence, prepare rebuttals, and communicate findings to customers
  • Coordinate with merchants, networks, and cross-functional partners to pursue recovery opportunities
  • Liaise with Risk Operations, Fraud Operations, and Member Experience teams to resolve escalated disputes and complaints
  • Identify and surface dispute, fraud, or risk trends, including emerging patterns or deviations
  • Participate in risk initiatives aimed at improving dispute processes, reducing losses, and enhancing customer experience
  • Support broader Risk Operations efforts, including monitoring fraud trends and contributing to financial recovery initiatives

ABOUT YOU
  • 1+ years of experience in disputes, fraud operations, or 1 year of general banking experience
  • Working knowledge of Regulation E and card network dispute rules
  • Experience communicating with customers via phone and email in a professional, empathetic manner
  • Ability to identify patterns in dispute, fraud, or risk activity and escalate concerns when necessary
  • Strong written and verbal communication skills
  • Organized, detail-oriented, and able to maintain accurate records and documentation
  • Proficient with Microsoft Office and comfortable learning new internal systems
  • High level of accountability, professionalism, and willingness to learn
  • Collaborative, supportive of peers, and proactive about asking questions or seeking clarity
  • Comfortable working in a fast-paced environment and adjusting quickly to new information or changes in direction
  • BONUS- Fintech experience

This role has a base salary range of $70,000 - $96,000 Compensation is determined based on experience, skill level, and qualifications, which are assessed during the interview process. Current offers a competitive total rewards package which includes base salary, equity, and comprehensive benefits.
BENEFITS
  • Competitive salary
  • Meaningful equity in the form of stock options
  • 401(k) plan
  • Discretionary performance bonus program
  • Biannual performance reviews
  • Medical, Dental and Vision premiums covered at 100% for you and your dependents
  • Flexible time off and paid holidays
  • Generous parental leave policy
  • Commuter benefits
  • Fitness benefits
  • Healthcare and Dependent care FSA benefit
  • Employee Assistance Programs focused on mental health
  • Healthcare advocacy program for all employees
  • Access to mental health apps
  • Team building activities
  • Our modern NYC based office with open floor plan, stocked kitchen, and catered lunches

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