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Fraud Disputes Analyst Jobs (NOW HIRING)

Fiserv, Inc.

Fraud & Disputes Manager

Omaha, NE · On-site

Job Title Fraud & Disputes Manager What does a Fraud & Dispute Manager do? The Fraud & Dispute ... Champion efforts to process improve department operations through gap analysis and leverage talent ...

Monitise

Fraud & Disputes Manager

Omaha, NE · Hybrid

Job Title Fraud & Disputes Manager What does a Fraud & Dispute Manager do? The Fraud & Dispute ... Champion efforts to process improve department operations through gap analysis and leverage talent ...

Wintrust

Fraud Analyst

Rosemont, IL · Hybrid

$50K - $65K/yr

The Fraud Analyst will review available information and communicate regularly with the banks to ... Process and review new and existing MSX/check fraud claims/disputes in the WTFC Case Management ...

Wintrust

Fraud Analyst

Rosemont, IL · On-site

$50K - $65K/yr

The Fraud Analyst will review available information and communicate regularly with the banks to ... Process and review new and existing MSX/check fraud claims/disputes in the WTFC Case Management ...

WaFd Bank

Client Disputes Analyst

Boise, ID · On-site

$20 - $23/hr

Job Summary The Client Disputes Analyst is responsible for providing high-quality support to ... with general fraud and dispute inquiries * Investigate and resolve WaFd ATM malfunctions

WaFd Bank

Client Disputes Analyst

Boise, ID · On-site

$20 - $23/hr

Job Summary The Client Disputes Analyst is responsible for providing high-quality support to ... with general fraud and dispute inquiries * Investigate and resolve WaFd ATM malfunctions

NC SECU

Debit Fraud Tech

Yonkers, NY · Hybrid

PURPOSE Provide support to members by processing incoming fraud disputes within various ... Demonstrates excellent analytical and quantitative skills, problem solving, and organizational ...

WaFd Bank

Client Disputes Analyst

Boise, ID · On-site

$20 - $23/hr

The Client Disputes Analyst is responsible for providing high-quality support to Branches, the ... with general fraud and dispute inquiries * Investigate and resolve WaFd ATM malfunctions

CreditOne

Fraud Analytics Manager

Las Vegas, NV · On-site

Fraud & Disputes Management * Lead day-to-day fraud and dispute intake, investigation, and ... Strong proficiency in data analysis, performance reporting, and insights generation (Tableau ...

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Fraud Disputes Analyst information

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How much do fraud disputes analyst jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for fraud disputes analyst in the United States is $30.68, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $33.89 per hour, depending on experience, location, and employer.

What is the difference between Fraud Disputes Analyst vs Fraud Investigator?

AspectFraud Disputes AnalystFraud Investigator
CredentialsTypically requires a bachelor’s degree in finance, criminal justice, or related field; certifications like ACFE or CFE are commonSimilar credentials; often holds certifications like CFE or CFSA
Work EnvironmentMostly office-based, analyzing disputes and transaction dataCan involve fieldwork, interviews, and on-site investigations
Employer & IndustryFinancial institutions, credit card companies, e-commerceBanks, law enforcement, private investigation firms

While both roles focus on fraud detection, a Fraud Disputes Analyst primarily handles customer disputes and transaction reviews, whereas a Fraud Investigator conducts in-depth investigations, often involving fieldwork and interviews. The Disputes Analyst role is more data and customer service-oriented, while the Investigator role involves proactive investigation and evidence collection.

What does a Fraud Disputes Analyst do?

A Fraud Disputes Analyst is responsible for investigating and resolving cases where customers report unauthorized or suspicious transactions on their accounts. They review transaction details, analyze patterns for potential fraud, and communicate with customers to gather additional information. Their goal is to determine the legitimacy of disputed transactions and help recover any lost funds, while ensuring compliance with banking regulations and company policies.

What are some common challenges faced by Fraud Disputes Analysts, and how can they be addressed?

Fraud Disputes Analysts often face challenges such as quickly identifying fraudulent transactions while managing a high volume of cases and adhering to strict regulatory requirements. Balancing attention to detail with efficiency is key, as is staying up to date with evolving fraud tactics. Building strong communication skills helps when collaborating with customers, internal teams, and financial institutions to resolve disputes effectively. Continuous training and leveraging advanced fraud detection tools can also make the role more manageable and rewarding.

What are the key skills and qualifications needed to thrive as a Fraud Disputes Analyst, and why are they important?

To thrive as a Fraud Disputes Analyst, you need strong analytical abilities, attention to detail, and a background in finance, business, or a related field. Familiarity with fraud detection software, case management systems, and regulatory compliance tools such as AML platforms or Visa/Mastercard rules is typically required. Excellent communication, critical thinking, and problem-solving skills help you manage sensitive situations and collaborate with customers and team members. These skills are vital for accurately identifying, investigating, and resolving fraudulent activities while maintaining trust and compliance.
More about Fraud Disputes Analyst jobs
What cities are hiring for Fraud Disputes Analyst jobs? Cities with the most Fraud Disputes Analyst job openings:
What job categories do people searching Fraud Disputes Analyst jobs look for? The top searched job categories for Fraud Disputes Analyst jobs are:
Fraud Disputes Analyst jobs near you
Infographic showing various Fraud Disputes Analyst job openings in the United States as of June 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 90% In-person, 5% Hybrid, and 5% Remote job distribution, with an average salary of $63,822 per year, or $30.7 per hour.
Fraud & Disputes Manager

Fraud & Disputes Manager

Fiserv, Inc.

Omaha, NE • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Fiserv rating

7.6

Company rating: 7.6 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

106th of 138 rated financial services

Job description

Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Fraud & Disputes Manager
What does a Fraud & Dispute Manager do?
The Fraud & Dispute Manager is a vital role in the Fiserv Issuer Dispute Operations organization that significantly contributes to its overall business success. The role will be accountable for a business unit to ensure that all business objectives are achieved. The person in this role is responsible for all aspects of initiating and executing strategies to drive toward the successful achievement of critical functions and objectives for our customers and associates.
What you will do:
  • Recruit, develop, inspire and lead a team to effectively execute the responsibilities and expectations of their role.
  • Champion efforts to process improve department operations through gap analysis and leverage talent to create and execute actionable plans within budget parameters.
  • Make complex decisions and recommendations under limited directions. Use a high degree of initiative and independent judgment.
  • Build and use effective working relationships within own department and across departments, functions, and geographic reporting lines.
  • Oversee associate engagement efforts and leverage the team to drive activities for the department to include various meetings.
  • Track performance against internal standards, SLAs, and external/industry benchmarks, using budget, forecasting, capacity planning, and workforce optimization best practices.
  • Oversee the management of metrics with a focus on continuous improvement initiatives.
  • Respond well under pressure and leads all levels effectively through adversity and ambiguity as a normal business condition.
  • Partner with Client Advisors and Team Leads in the establishment and oversight of new procedures (SOPs - Standard Operating Procedures) to address areas requiring improvement.
  • Deliver against defined organizational goals of talent, strategy, and results aligned with the annual operating plan.
  • Ensure the team has the training, tools, processes and methodologies needed.
  • Lead and manage change in an environment that is transforming and maturing.
  • Create a "one Fiserv" approach to Card Services.
  • Develop high-potential talent, maximizing talent capabilities and building world-class teams.

What you will need to have:
  • Bachelor's degree or equivalent work experience.
  • 5+ years of management experience which includes but is not limited to resource management, reporting, associate development and performance management.
  • 5+ years of Disputes or Customer Service environment preferably within the FINTECH or Financial Services Industry, driving and direction results in a world-class operations environment.
  • I have knowledge to direct day-to-day operations through planning and delegation of work.
  • Exceptionally strong and effective written and oral communication skills; strong ability to articulate and promote ideas, plans, and results to all levels.
  • Ability to effectively influence, communicate and work with all levels of the organization and with clients as necessary.
  • Strong organizational skills.

What would be nice to have:
  • Industry Knowledge
  • Experience with Network disputes
  • Measurement of Effectiveness
  • Excellent Communication

Travel required:
  • Percentage/frequency of travel up to 20-30%

Benefits
  • Health. Medical, dental, vision, life insurance, and disability options
  • Flexibility. Flex scheduling eligibility after 180 days of employment, hybrid work arrangements
  • Work/Life Balance. Paid time off
  • Family Time. Parental bonding leave
  • Retirement. 401(k) plan with company matching
  • Education. Tuition reimbursement, internal eLearning training and development portal
  • Investment. Employee Stock Purchase Plan
  • And more!

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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