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Director Fixed Operations Jobs in Connecticut (NOW HIRING)

ABILIS INC

Operations Specialist FT

Greenwich, CT · On-site

$28.50/hr

The Operations Specialist will regularly report to the Assistant Director of Operations on project ... Conduct preventative maintenance tasks and assess fixed assets and existing equipment. * Perform ...

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Director Fixed Operations information

What is a director fixed operations?

A Director of Fixed Operations oversees a dealership's service, parts, and body shop departments, ensuring efficiency, profitability, and customer satisfaction. They develop and implement processes to improve service quality, manage department budgets, and optimize inventory control. Additionally, they train and lead staff, monitor performance metrics, and collaborate with other departments to enhance overall dealership operations. Their goal is to maximize revenue while maintaining high levels of customer service and operational efficiency.

What are the primary responsibilities of a director fixed operations in an automotive dealership?

As a Director Fixed Operations, you are responsible for overseeing all aspects of the service, parts, and body shop departments to ensure profitability and customer satisfaction. Your daily tasks may include monitoring departmental performance metrics, mentoring managers and staff, implementing process improvements, and coordinating with sales and finance departments to create a seamless customer experience. You will also develop strategies to increase sales, control expenses, and maintain strong relationships with vendors and manufacturers. This pivotal role often involves problem-solving and proactive leadership to address operational challenges and drive team success.

What are the key skills and qualifications needed to thrive in the director fixed operations position, and why are they important?

To thrive as a Director Fixed Operations, you need in-depth knowledge of service, parts, and collision center operations, typically supported by experience in automotive dealership management and a relevant bachelor's degree. Familiarity with dealership management systems (DMS), inventory management software, and certifications such as ASE or OEM credentials are often required. Strong leadership, analytical thinking, and effective communication are vital soft skills that set successful candidates apart. These skills ensure efficient service department operations, high customer satisfaction, and the achievement of profitability targets in a competitive automotive environment.

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For Director Fixed Operations jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Director Fixed Operations jobs in Connecticut look for?

The top searched job categories for Director Fixed Operations jobs in Connecticut are:

What cities in Connecticut are hiring for Director Fixed Operations jobs?

Cities in Connecticut with the most Director Fixed Operations job openings:

Director Fixed Operations jobs near you
Infographic showing various Director Fixed Operations job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 11% Part Time, 3% Temporary, 4% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

East Hartford Collision Center Manager

Hoffman Auto Group

East Hartford, CT • On-site

Full-time

Re-posted 15 days ago

Job description

Role Purpose

Responsible for running an efficient and profitable Collision Center.

Leadership

Collision Center positions

Core Accountabilities

  1. Financial:  Operate the department at the standards and metrics set by the Fixed Operations Director, ensuring maximum production while controlling costs.  Forecast goals and objectives yearly or as needed.  Attain top level recognition with any and all insurance relationships.  Keep all schedules and receivables current.
  2. Employee:  Create an environment that encourages open dialogue and strong morale between yourself and your team and within your team.  Foster an atmosphere of learning, helpfulness and development within your team.  Keep employee turnover less than or equal to the standard established by your Fixed Operations Director.  Hold your team to the standards established and ensure they receive regular feedback and employ crucial conversations, to include written performance plans or disciplinary action when needed.
  3. Manufacturer/Insurance companies:  Maintain a strong and healthy relationship with the factory and our Insurance providers.  Ensure training compliance, facility standards or any other requirements mandated by the factory or Insurance carrier.  Keep complete and accurate warranty paperwork or insurance documentation that meet all the requirements of the factory Warranty Policy and Procedures manual (check with your service managers) or Insurance company.
  4. Customer:  Maintain manufacturer customer satisfaction scores or other related standards (ex. retention) at or above factory standards.  Be focused on social media responsiveness and the need for quick resolution to your customers concerns.  Google ratings or comparable social media standings must be kept at the levels dictated by your Fixed Operations Director.
  5. Technology:  Embrace ALL of the technology at your disposal and ensure you have a complete understanding and working knowledge of them.  Hold your staff accountable on the utilization of the technologies and provide regular feedback and coaching to your team to ensure maximum effectiveness of your tools.  Proactively seek out and be aware of new technologies of interest and present them to your Fixed Operations Director

Competencies and Qualifications

  1. High School Diploma
  2. 5+ years’ experience in a collision center and/or customer service orientated environment preferred
  3. Can adapt and embrace change with an internal and external customer centric mindset
  4. Act as an advocate for teammates and have a strong commitment to technology advancement
  5. Possesses effective communication skills: oral, written, listening.
  6. Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.
  7. Ability to stay on feet for entire shift.

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