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Director Field Service Jobs in Iowa (NOW HIRING)

Clean Harbors

Field Service Foreman

Davenport, IA · On-site

$15.63 - $41.54/hr

This position will be responsible for the direct supervision of the Field Technicians. Forepersons ... Manage large scale field service and emergency response projects when directed * Engage in ...

Diebold Nixdorf

Field Service Technician

Des Moines, IA · On-site

Refills consumables as directed. * IMAC/R: Installs, moves, adds, changes and removes hardware and ... Field Services. * Good written and verbal communication skills. * Driver's license and driving ...

Clean Harbors

Field Service Foreman

Davenport, IA · On-site

$25 - $27/hr

Clean Harbors in Davenport, IA is seeking a Field Service Foreperson to join our safety conscious ... This position will be responsible for the direct supervision of the Field Technicians. Forepersons ...

Clean Harbors

Field Service Foreman

Davenport, IA · On-site

$25 - $27/hr

Clean Harbors in Davenport, IA is seeking a Field Service Foreperson to join our safety conscious ... This position will be responsible for the direct supervision of the Field Technicians. Forepersons ...

AMAROK

Field Service Technician

Des Moines, IA

$65K - $85K/yr

As a Field Service Technician, you will play a critical role in delivering top-tier service to our ... make a direct impact on securing businesses across the country. If you are a self-motivated ...

CleanHarbors

Field Service Foreman

Davenport, IA · On-site

$25 - $27/hr

Clean Harbors in Davenport, IA is seeking a Field Service Foreperson to join our safety conscious ... This position will be responsible for the direct supervision of the Field Technicians. Forepersons ...

Clean Harbors

Field Service Foreman

Davenport, IA

$25 - $27/hr

Clean Harbors in Davenport, IA is seeking a Field Service Foreperson to join our safety conscious ... This position will be responsible for the direct supervision of the Field Technicians. Forepersons ...

AMAROK

Field Service Technician

Des Moines, IA · On-site

$65K - $85K/yr

As a Field Service Technician, you will play a critical role in delivering top-tier service to our ... make a direct impact on securing businesses across the country. If you are a self-motivated ...

Clean Harbors

Field Service Foreman

Davenport, IA · On-site

$25 - $27/hr

Clean Harbors in Davenport, IA is seeking a Field Service Foreperson to join our safety conscious ... This position will be responsible for the direct supervision of the Field Technicians. Forepersons ...

CleanHarbors

Field Service Foreman

Davenport, IA · On-site

$25 - $27/hr

Clean Harbors in Davenport, IA is seeking a Field Service Foreperson to join our safety conscious ... This position will be responsible for the direct supervision of the Field Technicians. Forepersons ...

MPW

Field Service Technician

Council Bluffs, IA · On-site

#INDISG We're looking for a dependable Field Service Technician to support water purification ... Self-directed work style with the ability to manage time, travel, and priorities across multiple ...

Ziegler CAT

Field Service Technician

Sheldon, IA

$38 - $51/hr

Willing to respond to after hour emergency calls as directed by supervisor * Identifies and ... Field Service?Call/text us at: 712-261-6060 or email at: ZieglerResume@zieglercat.com Minimum ...

Ziegler CAT

Field Service Technician

Sheldon, IA · On-site

$38 - $51/hr

Willing to respond to after hour emergency calls as directed by supervisor * Identifies and ... Field Service?Call/text us at: 712-261-6060 or email at: ZieglerResume@zieglercat.com Minimum ...

HiFyve

Field Service Technician

Davenport, IA

$30 - $37/hr

HiFyve is hiring a Service Technician in the Heavy Equipment industry in Davenport, IA! Salary: $30 ... Perform field repairs on mobile equipment independently, without direct supervision * Weld, braze ...

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Director Field Service information

What are the main challenges faced by a Director Field Service, and how can they be effectively managed?

Directors of Field Service often encounter challenges such as overseeing geographically dispersed teams, ensuring consistent service quality, and reacting quickly to unexpected customer issues. Effectively managing these challenges involves establishing robust communication channels, implementing strong performance metrics, and leveraging technology to monitor operations in real time. Building strong relationships with both customers and field teams is also essential to foster trust and ensure quick resolution of issues. Continuous training and investing in staff development help address skills gaps and improve overall team performance.

What is a Director Field Service job?

A Director of Field Service is responsible for overseeing and managing a company's field service operations, ensuring high-quality customer support and efficient service delivery. They develop strategies to optimize field operations, manage service teams, and implement best practices to improve productivity and customer satisfaction. This role often involves coordinating with other departments, analyzing performance metrics, and ensuring compliance with industry standards. Effective leadership, problem-solving skills, and a strong technical background are essential for success in this position.

What are the key skills and qualifications needed to thrive in the Director Field Service position, and why are they important?

To thrive as a Director Field Service, you need extensive experience in field service operations, leadership, and strategic planning, often supported by a bachelor’s degree in engineering, business, or a related field. Familiarity with field service management software, CRM systems, and certifications such as Six Sigma or PMP are commonly expected. Outstanding communication, problem-solving, and team management abilities set top candidates apart. These skills are crucial for optimizing service delivery, leading large teams, and ensuring high customer satisfaction across multiple locations.

What are the most commonly searched types of Field Service jobs in Iowa? The most popular types of Field Service jobs in Iowa are:
What are popular job titles related to Director Field Service jobs in Iowa? For Director Field Service jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Director Field Service jobs in Iowa look for? The top searched job categories for Director Field Service jobs in Iowa are:
What cities in Iowa are hiring for Director Field Service jobs? Cities in Iowa with the most Director Field Service job openings:
Director Field Service jobs near you
Infographic showing various Director Field Service job openings in Iowa as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution.

Director of Field Service & Warranty

Scranton Manufacturing Company LLC

Carroll, IA

Full-time

Re-posted 14 days ago

Job description

Let's Drive New Way Fearlessly Forward!
Continuing to move Fearlessly Forward New Way Trucks was founded in 1971 in Scranton, IA. Today, New Way Trucks has multiple refuse production and parts facilities throughout Iowa and Mississippi, with equipment operating in all 50 states, as well as Canada, Latin America, Asia, and beyond. We combine small town values with cutting-edge technology to deliver excellence in heavy manufacturing. Come build your future with us at New Way Trucks, apply today!

  • Leadership and Team Development

    • Lead and develop the Field Service and Warranty teams, including managers, technicians, and administration.
    • Establish departmental goals, performance metrics, and accountability measures aligned with company objectives.
    • Recruit, coach, and develop service talent to support business growth and customer needs.
    • Foster a culture focused on customer service, accountability, and continuous improvement.

  • Field Service Operations

    • Direct field service activities including troubleshooting, technical support, repairs, and service training.
    • Ensure consistent service processes, standards, and documentation across all service activities.
    • Monitor service response times, issue resolution, and field performance metrics.
    • Ensure field personnel represent the company professionally with customers and distributors.

  • Warranty Administration

    • Oversee warranty claims processing, analysis, and resolution.
    • Monitor warranty costs and trends to identify improvement opportunities.
    • Collaborate with engineering and manufacturing to resolve recurring product issues and improve reliability.
    • Implement controls and processes to ensure consistent and fair warranty administration.

  • Customer and Distributor Support

    • Build strong relationships with distributors and key customers to support service needs and issue resolution.
    • Serve as an escalation point for complex service or warranty concerns.
    • Support distributor and customer training initiatives for service, maintenance, and product operation.
    • Support development of digital tools and platforms that improve service communication and support.

  • Strategic Improvement

    • Analyze field service and warranty data to identify product, process, or training improvements.
    • Partner with engineering and manufacturing teams to implement corrective actions.
    • Provide leadership with regular reporting on service performance, warranty trends, and improvement initiatives.

  • Financial and Resource Management

    • Manage field service departmental budgets and service-related expenses.
    • Ensure effective use of tools, equipment, and service resources.
    • Coordinate service parts and support needs with supply chain and operations teams.

    Safety and Compliance

    • Promote a culture of safety within the service organization.
    • Ensure field service activities comply with company policies and applicable safety regulations.

  • Qualifications

    • Education

      Bachelor’s degree in Engineering, Business, or related field preferred. Equivalent industry experience may be considered.

      Experience

      • 8–10 years of experience in field service, technical service, or aftermarket support.
      • Minimum 5 years of leadership experience managing service or technical teams.
      • Experience in heavy equipment, commercial vehicle, or refuse truck manufacturing strongly preferred.

      Skills

      • Strong leadership and organizational management skills
      • Excellent customer relationship management abilities
      • Ability to analyze service data and drive operational improvements
      • Technical knowledge of hydraulic, electrical, and mechanical systems
      • Strong communication and cross-functional collaboration skills
      • Proficiency with business and reporting tools (MS Office, Power BI, Smartsheet)

      Work Environment

    • Frequent travel required to customer locations, distributors, and manufacturing facilities (approximately 25%).
    • Office-based role with regular interaction with engineering, manufacturing, and field teams.
Why New Way Trucks?
  • Midwest Values: Integrity, hard work, and community from the core of our operations.
  • Innovation at Heart: We are committed to staying ahead of the curve and continually investing in technology and our people.
  • Competitive Benefit Package: Competitive wages, comprehensive benefits, and opportunity for professional growth.
Are you ready to build your future with New Way? Apply Now!

This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.

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