Director Event Operations Jobs in Raleigh, NC (NOW HIRING)

Join a team that truly makes a difference in the world by funding game-changing cancer research and saving lives. The V Foundation for Cancer Research, co-founded by legendary basketball coach and announcer Jim Valvano and ESPN, provides a fun and rewarding environment where your work accelerates Victory Over Cancer. The V Foundation is a diverse community where employees are valued for their ideas and contributions. We offer phenomenal benefits including 100% of healthcare costs covered for you and your family and a generous paid time-off plan.

The Assistant Director, Event Data & Technology is responsible for leading and executing the technology, systems, and operational workflows that support fundraising and organizational events across the V Foundation.

Reporting to the Chief Systems Officer, this role serves as the primary owner of event data and technology operations, including registration platforms, event websites, auctions (live and silent), mobile bidding systems, reporting workflows, and related event support tools. The Assistant Director will ensure event systems are effectively configured, maintained, and optimized for accuracy to support a seamless experience for attendees, sponsors, donors, volunteers, and staff.

This role plays a key part in improving how engagement and transactional data is captured, connected, and utilized across systems. Working closely with internal Operations, Finance, Development, and Research & Grants teams, the Assistant Director will establish scalable processes and consistent practices that improve ease of use for staff managing technical event functions, support accurate reporting, improve constituent insights, and strengthen alignment with Salesforce as the organization’s central source of truth. This position requires a blend of operational execution, systems thinking, problem-solving, and cross-functional collaboration. The ideal candidate is comfortable both building and supporting event technology solutions directly while also identifying opportunities to improve processes, reduce manual work, and strengthen data consistency across the organization.

The V Foundation’s events and fundraising efforts rely on multiple platforms and workflows to support invitations, registrations, sponsorships, auctions, donations, and attendee engagement.

As the organization continues to grow, it is increasingly important that these systems and processes work together effectively, support a strong constituent experience, and provide reliable, actionable data for staff and leadership.

This role is critical in helping the organization:

• Improve consistency across event and engagement workflows
• Strengthen operational efficiency and reporting capabilities
• Ensure event data is accurately captured and connected across systems
• Support alignment between event platforms and Salesforce
• Build sustainable, scalable processes that can evolve alongside organizational growth

Please note that the salary range for this position is $63,500-$77,700. It is uncommon for an individual to be hired at or near the top of the range for their role. Actual compensation decisions are based on a variety of factors unique to each candidate, including but not limited to, responsibilities of the position, experience, skill set, work location, internal pay equity, as well as market and business considerations.

Key Responsibilities and Activities

40% Event Technology Operations and Execution

• Build, configure, and manage event registration websites, ticketing, auctions and bidding platforms, and related event technology solutions
• Lead operational setup and execution within event platforms, including attendee registration, sponsorship tracking, auction configuration, payment processing and checkout workflows, and checkout processes
• Partner with event, marketing, and development teams to support event promotion and attendee engagement through technology platforms and digital workflows
• Support the execution of high-priority fundraising and partnership events, including onsite event technology coordination and troubleshooting as needed
• Ensure event technology tools are tested, functional, and optimized prior to events
• Coordinate with vendors and software providers to resolve issues and support successful event execution
• Evaluate and recommend event technology tools, enhancements, and integrations that improve operational effectiveness and user experience

30% Event Data Management, Reporting, and Process Improvement

• Partner with internal Operations, Finance, Development, and Research & Grants teams to support alignment between event technology platforms and Salesforce, ensuring consistent and actionable constituent data
• Support the accurate capture and management of event-related engagement and transactional data, including invitations, registrations, attendance, sponsorships, giving, and auction activity
• Identify opportunities to improve workflows, reduce manual processes, and strengthen data consistency across systems and teams
• Develop and maintain reporting dashboards, event metrics, and operational reports, including registration trends, attendance, revenue tracking, and post-event analysis
• Translate event and engagement data into actionable insights that support event performance, operational planning, and fundraising effectiveness
• Assist in documenting workflows, procedures, and operational standards that support scalable and repeatable event processes

20% Cross-Functional Collaboration and Operational Support

• Collaborate with internal teams to support consistent event and engagement workflows across programs and event types
• Serve as a resource and advisor to internal stakeholders on event technology best practices and operational capabilities
• Support cross-departmental coordination related to event systems, reporting, and engagement tracking
• Assist with testing, implementation, and rollout of new event-related tools, workflows, and process improvements
• Provide backup operational support for event-related data tasks and workflows during peak event periods

10% Training, Documentation, and User Support

• Provide training and ongoing support to staff on event technology platforms and operational workflows
• Develop and maintain user documentation, process guides, and standard operating procedures related to event technology and data processes
• Support adoption of new tools and workflows through practical training and guidance
• Assist with onboarding and coordination of volunteers or temporary event support staff related to event technology functions as needed

• Bachelor’s degree in information systems, nonprofit management, event management, marketing, or a related field, or equivalent work experience
• 4+ years of progressive experience working with event technology platforms, CRM systems, fundraising systems, or related operational tools
• Experience supporting fundraising events, registrations, auctions, sponsorships, or related event operations strongly preferred
• Strong understanding of how data moves across systems and operational workflows
• Proven ability to work with CRM platforms such as Salesforce and event management tools such as Greater Giving or similar platforms
• Strong organizational and project management skills with the ability to manage multiple priorities and deadlines
• Ability to balance hands-on execution with process improvement and operational planning
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent communication and collaboration skills
• Ability to work independently while partnering effectively across teams
• Ability to maintain a high level of confidentiality
• Minimum basic knowledge of AV, lighting, and audio equipment preferred
• Commitment to diversity, equity, and inclusion in the workplace