Director Customer Success Manager Jobs in Rochester, NY

Fire Sales Manager

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

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Role Overview

As Fire Sales Manager, you will lead bookings growth across your assigned district or branch territory by expanding existing customer relationships, winning new business, and growing recurring service bookings and revenues. You will partner closely with sales and delivery teams to strengthen installation and service performance across fire alarm, security, fire sprinkler, and fire suppression businesses while supporting organizational goals.

Key Responsibilities

• Own sales plan achievement for the assigned geographic area and drive performance against bookings and revenue objectives.

• Lead the day-to-day activities of a high-volume district or branch sales team to meet or exceed customer and sales goals.

• Partner with Area Sales Managers to develop sales strategies, negotiate contracts, and implement pricing approaches that support new and existing business.

• Review sales performance regularly and adjust coaching, coverage, and resource allocation to improve results.

• Contribute to marketing, customer retention, advertising, pricing, and distribution strategies for the district or branch.

• Lead sales activity across the assigned area for fire alarm, security, fire sprinkler, and fire suppression businesses.

• Grow and retain recurring revenue and associated service revenues through hands-on coaching, mentoring, and training of sales teams.

• Build, hire, develop, and align a strong team focused on customer success and growth.

• Collaborate with area and national sales leaders to share best practices and support national account growth.

• Develop business plans that cover market coverage, staffing, strategic customer development, sales assignments, and industry relationships.

• Direct sales forecasting and set performance standards in alignment with assigned objectives.

• Conduct ride-along sessions with team members to coach, support key client meetings, and help strengthen selling, negotiating, and closing skills.

• Ensure company policies and procedures are understood and followed consistently.

How You Will Do It

• Own outcomes with accountability, safety, and integrityby setting clear expectations, tracking performance closely, and supporting disciplined execution in the field.

• Stay close to the work and remove obstacles for customersthrough regular ride-alongs, customer meetings, and hands-on support for sales representatives.

• Use candid feedback and continuous improvementto coach the team, refine sales strategies, and strengthen results over time.

• Win as one teamby partnering across sales, delivery, operations, and branch leadership to deliver a consistent customer experience.

• Balance strategic planning with daily execution so the team can respond quickly to changing customer and market needs.

• Build trust with internal and external stakeholders by communicating clearly, following through on commitments, and reinforcing customer-focused behaviors.

• Use performance reviews, forecasting, and pipeline visibility to guide resource decisions and strengthen growth plans.

Qualifications

• College degree in Business or equivalent experience.

• Five or more years of experience in the Fire Safety industry.

• Minimum of 5 years of sales experience, including 3 years of field sales management experience in a business-to-business environment, or successful management of another sales channel.

• Demonstrated comfort managing a high-volume, transaction-based sales team.

• Experience leading and working in teams, with strong project management skills and success selling at all customer levels.

• Ability to create solutions that meet customer needs while supporting business objectives.

• Business acumen and the ability to apply it in day-to-day sales leadership.

• Excellent communication and team-building skills with a strong understanding of inter-departmental relations.

• Proven time management skills, prioritization, and delivery against deadlines.

• Experience managing a team through transition or significant organizational change.

Nice to Have

• BA degree or marketing background.

• Five or more years in a leadership role.

Why Join Us

We offer a competitive salary, paid vacation/holidays/sick time, with 15 days of vacation in your first year, and a comprehensive benefits package including 401K, medical, dental, and vision care available day one. You will also have access to extensive product and on-the-job/cross training opportunities, an encouraging and collaborative team environment, and dedication to safety through our Zero Harm policy.

If you are ready to lead with purpose and grow with a team committed to customer success, we encourage you to apply.

HIRING SALARY RANGE: $97,000 - $152,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account project, quarterly, and annual margin. This position includes a competitive benefits package.

For details, please visit the About Us tab on the Johnson Controls Careers site at About us - Johnson Controls Careers

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.