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Director Customer Service Jobs in Reno, NV (NOW HIRING)

Hamilton Medical

Customer Service Representative

Reno, NV · On-site

$22.35/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Responsibilities The Customer Service Coordinator performs tasks proficiently within the primary ... Answer all incoming calls in a friendly and professional manner and direct phone calls as ...

Hamilton Medical, Inc.

Customer Service Representative

Reno, NV · On-site

$21 - $23.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Responsibilities The Customer Service Coordinator performs tasks proficiently within the primary ... Answer all incoming calls in a friendly and professional manner and direct phone calls as ...

GovernmentJobs.com

Customer Service Representative

Truckee, CA · On-site

$18.25 - $25/hr

Position Summary Under general supervision of the Customer Service Supervisor or Manager, provides efficient and courteous service to all inquiries by the electric and water customers of the District ...

Stoneledge Furniture, LLC

Customer Service Representative

Sparks, NV · On-site

$16.25 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service Representative plays a vital role in building customer relationships and supports the operational excellence that drives Ashley's retail success.  What   You'll   Do   ...

Cabela's

CLUB Customer Service

Verdi, NV · On-site

$16 - $21.75/hr

  • Dental

  • Vision

  • Retirement

  • PTO

Club Customer Service Outfitter The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The ...

Culligan 93IL

Customer Service Representative

Reno, NV · On-site

$16 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail ...

Stoneledge Furniture, LLC

Customer Service Representative

Reno, NV · On-site

$16 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service Representative is the front-line ambassador for Ashley, responsible for delivering exceptional customer service and creating positive experiences for every customer. This ...

Bill Pearce Motors

Customer Service Representative

Reno, NV · On-site

$18.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Join Our Team At Bill Pearce Motors, we believe exceptional customer service starts with exceptional people. We are looking for a friendly, motivated, and customer-focused individual to join our ...

Stoneledge Furniture, LLC

Customer Service Representative

Verdi, NV · On-site

$16 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service Representative plays a vital role in building customer relationships and supports the operational excellence that drives Ashley's retail success.  What   You'll   Do   ...

Bill Pearce Motors

Customer Service Representative

Reno, NV · On-site

$18.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Join Our Team At Bill Pearce Motors, we believe exceptional customer service starts with exceptional people. We are looking for a friendly, motivated, and customer-focused individual to join our ...

Ashley Global Retail, LLC

Customer Service Representative

Reno, NV · On-site

$16 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service Representative is the front-line ambassador for Ashley, responsible for delivering exceptional customer service and creating positive experiences for every customer. This ...

Stoneledge Furniture, LLC

Customer Service Representative

Reno, NV · On-site

$16 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service Representative plays a vital role in building customer relationships and supports the operational excellence that drives Ashley's retail success.  What   You'll   Do   ...

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Showing results 21-40

All JobsCustomer Service JobsDirector Customer Service JobsDirector Customer Service Jobs in Reno, NV

Director Customer Service information

See Reno, NV salary details

$38.9K

$123K

$195.9K

How much do director customer service jobs pay per year?

As of Aug 18, 2026, the average yearly pay for director customer service in Reno, NV is $122,977.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,700.00 and $147,100.00 per year, depending on experience, location, and employer.

What is a director customer service?

A Director of Customer Service oversees an organization's customer support operations, ensuring high-quality service and customer satisfaction. They develop strategies to improve customer experience, manage support teams, and implement policies to increase efficiency. This role often involves analyzing customer feedback, setting performance goals, and collaborating with other departments to enhance service delivery. Strong leadership, problem-solving, and communication skills are essential for success in this position.

What are the main challenges a director customer service typically faces, and how can they prepare to overcome them?

Directors of Customer Service often face challenges such as managing high customer expectations, ensuring consistency across multiple service channels, and motivating diverse teams to achieve performance benchmarks. Staying proactive by monitoring industry trends, investing in ongoing training for both themselves and their staff, and implementing robust feedback systems can help mitigate these challenges. Effective Directors also foster collaboration across departments, develop scalable processes, and use data-driven insights to make informed decisions. By addressing these obstacles head-on, they help shape a positive customer experience and contribute to the company’s long-term success.

What are the key skills and qualifications needed to thrive in the director customer service position, and why are they important?

To thrive as a Director Customer Service, you need extensive experience in customer service management, leadership abilities, and a strong understanding of operational metrics, often supported by a bachelor's degree or higher in business or a related field. Proficiency with CRM platforms, data analytics tools, and familiarity with industry certifications such as CCXP (Certified Customer Experience Professional) are valuable assets. Exceptional communication, problem-solving, and conflict resolution skills help you successfully lead teams and nurture a customer-centric culture. These competencies are essential for driving customer satisfaction, optimizing team performance, and aligning service initiatives with organizational goals.

What are the most commonly searched types of Customer Service jobs in Reno, NV?

The most popular types of Customer Service jobs in Reno, NV are:

What are popular job titles related to Director Customer Service jobs in Reno, NV?

For Director Customer Service jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Director Customer Service jobs in Reno, NV look for?

The top searched job categories for Director Customer Service jobs in Reno, NV are:

What cities near Reno, NV are hiring for Director Customer Service jobs?

Cities near Reno, NV with the most Director Customer Service job openings:

Director Customer Service jobs near you
Infographic showing various Director Customer Service job openings in Reno, NV as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $122,977 per year, or $59.1 per hour.

Customer Service Representative

Hamilton Medical

Reno, NV • On-site

$22.35/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Hamilton Medical rating

9.7

Company rating: 9.7 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Company Overview
Hamilton Medical was founded in 1983 with a clear mission: to enhance the lives of patients on respirators and support the caregivers who serve them. Our focus is on developing ventilation technologies that prioritize safety, effectiveness, and lung protection. We are dedicated to easing the burden on healthcare professionals who work tirelessly every day, helping critically ill patients recover and regain their health. We are committed to helping medical teams deliver the best respiratory care - to anyone, anywhere.
Responsibilities
The Customer Service Coordinator performs tasks proficiently within the primary assigned department and provides additional support to other departments. This includes, but is not limited to, customer service, warehousing, purchasing and inventory controls. The responsibiliites include, but are not limited to:
  • Answer all incoming calls in a friendly and professional manner and direct phone calls as appropriate.
  • Receive and process incoming customer purchase orders, release orders to the warehouse, and send sales order confirmations to customers.
  • Ensure customer purchase orders have the correct shipping address, attention line, and matches the information on the purchase order. As needed, contact customers regarding any pricing discrepancies.
  • Send customer invoices via USPS mail, e-mail, and customer service portals as requested.
  • Set-up new customer accounts in the ERP system and update CRM with buyer and AP contact information.
  • Provide information to customers regarding their purchases; including but not limited to sales order confirmation, backorder detail, substitution information, tracking, proof of delivery, and invoicing.
  • Facilitate customer returns per the RGA/RMA procedures.
  • Process credit memos once items have been returned to inventory.
  • Update the CRM with customer complaints or interactions with customers.
  • Support service department billing and processing of related miscellaneous inventory transactions.
  • Maintain stock of envelopes and all postage supplies.
  • Process all demo sales to include informing service department of need, processing sales orders, providing the warehouse shipping documents and updating the installation calendar with shipping information.
  • Process all trade-in credit memos for capital orders and provide the customer with the trade-in documentation.
  • Rotate staff to ensure reception desk coverage.
  • Proficient at functional operations (including but not limited to): enter sales orders, create return orders, look up pricing, and train new employees on CS tasks.
  • Keep up-to-date on all applicable policies and procedures.
  • Document procedures for all tasks/duties and update as necessary to keep procedures current.
  • Exhibit a willingness to accept additional projects, as related to essential job functions, as requested.
Qualifications
  • Proficient in Word and Excel.
  • Strong communication (verbal and written) and interpersonal skills.
  • Ability to identify deficiencies in customer interaction, including documentation, to effectively correct and notify relating departments of deficiencies.
  • Take corrective action when needed.
  • Display willingness and competence in supporting department goals as they relate to Company goals.
  • Proactively display willingness and competence in interacting with other departments and management in assessing and improving processes.
  • Ability to perform tasks in the departments outside of primary assigned department and demonstrate support of departmental objectives (i.e. cross trained staff).
  • Flexible and able to accept change.
  • Ability to work within a team environment as well as independently.
Education/Experience
  • Minimum of High School diploma required; Associate's degree preferred.
  • Minimum of one (1) year of customer service experience required.
About Hamilton
  • Established, stable, and reliable company.
  • Comprehensive benefits package: medical, dental, vision insurance; paid vacation and sick time; disability insurance; 401(k); tuition reimbursement; and more.
  • Engaging and innovative design projects.
  • Strong opportunities for professional growth.
  • Commitment to sustainable design practices.
  • Personal Protective Equipment (PPE) may be required (provided by employer).
  • Drug and background screenings required.

Mid Salary
USD $22.35/Hr.

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