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Director Customer Experience Remote Jobs in Ridgewood, NJ

HB Travels

Customer Support Agent - Remote

Hoboken, NJ · Remote

$30K - $70K/yr

Previous customer service experience is helpful but not required Why Choose Us? * Remote ... Environment: Complete your responsibilities from a remote setting * Flexible Scheduling: Manage ...

New

HB Travels

Customer Support Agent - Remote

Hoboken, NJ · Remote

$20.50 - $27.25/hr

Previous customer service experience is helpful but not required Why Choose Us? * Remote ... Environment: Complete your responsibilities from a remote setting * Flexible Scheduling: Manage ...

New

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All JobsCustomer Experience JobsDirector Customer Experience Remote JobsDirector Customer Experience Remote Jobs in Ridgewood, NJ

Director Customer Experience Remote information

See Ridgewood, NJ salary details

$39.5K

$124.8K

$198.8K

How much do director customer experience remote jobs pay per year?

As of Aug 23, 2026, the average yearly pay for director customer experience remote in Ridgewood, NJ is $124,792.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,100.00 and $149,200.00 per year, depending on experience, location, and employer.

What does a director of customer experience do in a remote role?

A Director of Customer Experience in a remote role leads efforts to enhance customer satisfaction and loyalty across all digital and virtual touchpoints. They develop strategies, manage teams, and analyze customer feedback to ensure positive interactions with the company’s products or services. Working remotely, they collaborate with cross-functional teams using digital communication tools, focusing on optimizing the customer journey and maintaining consistent service quality. Their goal is to drive customer retention and support business growth through exceptional experiences.

What are the key skills and qualifications needed to thrive as a director of customer experience in a remote role?

To thrive as a Director of Customer Experience (Remote), you need a strong background in customer service strategy, data analysis, and leadership, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback tools, and data analytics software is typically required. Outstanding communication, problem-solving, and cross-functional collaboration skills help drive customer satisfaction and team performance in a remote environment. These skills ensure the delivery of superior customer experiences, alignment with business goals, and effective management of distributed teams.

How does a remote director of customer experience typically collaborate with cross-functional teams to drive customer-centric initiatives?

As a remote Director of Customer Experience, effective collaboration with cross-functional teams—such as product, marketing, sales, and support—is essential to align customer-focused strategies across the organization. This often involves leading virtual meetings, using collaborative digital platforms, and establishing clear communication channels to ensure all departments are working toward shared customer experience goals. Regular feedback loops, data-driven insights, and cross-team workshops help maintain alignment and drive continuous improvement. Building strong relationships remotely requires proactive communication, transparency, and fostering a culture of trust and accountability.

What is the difference between Director Customer Experience Remote vs Customer Service Manager?

AspectDirector Customer Experience RemoteCustomer Service Manager
CredentialsBachelor's degree, experience in customer experience or related fieldsBachelor's degree, experience in customer service or team management
Work EnvironmentRemote, strategic focus on customer journeyOn-site or remote, operational focus on customer support teams
Industry UsageUsed across industries to oversee customer experience strategiesCommonly used in retail, telecom, and service sectors for team management
Search & Comparison IntentHigh overlap in customer experience roles, strategic responsibilitiesOperational, team-focused, customer support management

The main difference is that the Director Customer Experience Remote focuses on developing and implementing overall customer experience strategies remotely, while the Customer Service Manager handles day-to-day customer support operations, often managing support teams directly. Both roles require customer-focused credentials but differ in scope and strategic versus operational responsibilities.

What job categories do people searching Director Customer Experience Remote jobs in Ridgewood, NJ look for?

The top searched job categories for Director Customer Experience Remote jobs in Ridgewood, NJ are:

What cities near Ridgewood, NJ are hiring for Director Customer Experience Remote jobs?

Cities near Ridgewood, NJ with the most Director Customer Experience Remote job openings:

Director Customer Experience Remote jobs near you
Infographic showing various Director Customer Experience Remote job openings in Ridgewood, NJ as of July 2026, with employment types broken down into 82% Full Time, 12% Part Time, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $124,792 per year, or $60 per hour.

Customer Experience Representative (Advanced Support) - Permanent Part-Time

superiorplus

New York, NY • Remote

$18 - $22.50/hr

Full-time, Part-time

Posted 22 days ago

Job description

Customer Experience Representative (Advanced Support) - Permanent Part-Time ( Up to 30 Hours/Week)

Specializing in complex customer interactions, problem resolution, and cross-functional support.

This is not a typical customer service role. As a Customer Experience Representative (Advanced Support), you are the front line of our business, supporting customers through time-sensitive and often sensitive situations while collaborating across teams to ensure safe, reliable service. You will play a critical role in resolving complex customer issues, coordinating with internal stakeholders, and delivering a seamless customer experience.

This opportunity is ideal for individuals seeking meaningful, long-term employment while maintaining flexibility for other priorities. Whether you're balancing family commitments, education, semi-retirement, or simply seeking a schedule that supports work-life balance, this permanent part-time position offers an opportunity to make an impact while working in a collaborative remote environment.

Why Join Us:

Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.

Competitive Compensation: We offer competitive hourly pay and the opportunity to gain valuable experience in a dynamic, customer-focused environment.

Flexibility: Enjoy the stability of a permanent part-time position with the ability to work up to 30 hours per work week that supports a healthy work-life balance.

Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.

Employee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry-leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial, and social well-being.

Opportunity: A continuous focus on professional development with many opportunities for training and career growth.

Safety Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization.

What You'll Do:

  • Act as the primary point of contact for customer inquiries, including urgent and safety-related concerns.
  • Navigate multiple systems in real time to assess situations, prioritize needs, and make informed decisions.
  • Collaborate closely with dispatch, field teams, and internal partners to coordinate timely service.
  • Build trust quickly through clear, empathetic communication and confident problem-solving.
  • Manage complex customer requests involving billing, payments, and service coordination.
  • Maintain accurate, detailed documentation across platforms.

What You Bring:

  • Proven ability to solve problems in fast-paced, high-stakes environments.
  • Strong collaboration skills and comfort working across multiple teams.
  • Advanced computer proficiency with the ability to multitask across systems.
  • Ability to build rapport quickly and manage sensitive conversations with professionalism.
  • High level of adaptability, attention to detail, and sound judgment.
  • Legal authorization to work in the country in which you are applying. We do not sponsor individuals for employment visas now or in the future for this opening.
  • Fluency in Spanish is an asset.

What Sets This Role Apart:

  • Permanent part-time position with 30 scheduled hours per week.
  • Multiple shift options available designed to provide flexibility and support work-life balance. Shifts are based on Eastern Time.
  • Remote work environment.
  • A dynamic role with exposure to multiple areas of the business.
  • Meaningful work that directly supports customer safety and enhances the customer experience.
  • An opportunity to apply your problem-solving skills in a collaborative, fast-paced environment.

The expected hourly range for this role is $18.00-$22.50 per hour. This position is also eligible for an annual incentive program.

Please note the compensation information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, candidate's geographical location, as well as market and business considerations.

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