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Director Customer Experience Remote Jobs in Ridgewood, NJ

LifeMD

Director, CRM & Lifecycle

New York, NY · Remote

$185K - $225K/yr

... a Director of CRM & Lifecycle to own how LifeMD communicates with millions of patients and ... Experience navigating regulated communications (HIPAA, TCPA, CAN-SPAM) and deliverability at scale

SmartAsset

Client Experience Specialist

New York, NY · Remote

$60K/yr

This is a remote position with a fixed schedule of Monday through Friday from 9am to 6pm EDT ... Utilize a combination of customer service best practices and scripted messaging to deliver a ...

Genesys

Customer Success, Director

New York, NY · On-site +1

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more ...

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Showing results 21-40

All JobsCustomer Experience JobsDirector Customer Experience Remote JobsDirector Customer Experience Remote Jobs in Ridgewood, NJ

Director Customer Experience Remote information

See Ridgewood, NJ salary details

$39.5K

$124.8K

$198.8K

How much do director customer experience remote jobs pay per year?

As of Aug 7, 2026, the average yearly pay for director customer experience remote in Ridgewood, NJ is $124,792.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,100.00 and $149,200.00 per year, depending on experience, location, and employer.

What does a director of customer experience do in a remote role?

A Director of Customer Experience in a remote role leads efforts to enhance customer satisfaction and loyalty across all digital and virtual touchpoints. They develop strategies, manage teams, and analyze customer feedback to ensure positive interactions with the company’s products or services. Working remotely, they collaborate with cross-functional teams using digital communication tools, focusing on optimizing the customer journey and maintaining consistent service quality. Their goal is to drive customer retention and support business growth through exceptional experiences.

How does a remote director of customer experience typically collaborate with cross-functional teams to drive customer-centric initiatives?

As a remote Director of Customer Experience, effective collaboration with cross-functional teams—such as product, marketing, sales, and support—is essential to align customer-focused strategies across the organization. This often involves leading virtual meetings, using collaborative digital platforms, and establishing clear communication channels to ensure all departments are working toward shared customer experience goals. Regular feedback loops, data-driven insights, and cross-team workshops help maintain alignment and drive continuous improvement. Building strong relationships remotely requires proactive communication, transparency, and fostering a culture of trust and accountability.

What is the difference between Director Customer Experience Remote vs Customer Service Manager?

AspectDirector Customer Experience RemoteCustomer Service Manager
CredentialsBachelor's degree, experience in customer experience or related fieldsBachelor's degree, experience in customer service or team management
Work EnvironmentRemote, strategic focus on customer journeyOn-site or remote, operational focus on customer support teams
Industry UsageUsed across industries to oversee customer experience strategiesCommonly used in retail, telecom, and service sectors for team management
Search & Comparison IntentHigh overlap in customer experience roles, strategic responsibilitiesOperational, team-focused, customer support management

The main difference is that the Director Customer Experience Remote focuses on developing and implementing overall customer experience strategies remotely, while the Customer Service Manager handles day-to-day customer support operations, often managing support teams directly. Both roles require customer-focused credentials but differ in scope and strategic versus operational responsibilities.

What are the key skills and qualifications needed to thrive as a director of customer experience in a remote role?

To thrive as a Director of Customer Experience (Remote), you need a strong background in customer service strategy, data analysis, and leadership, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback tools, and data analytics software is typically required. Outstanding communication, problem-solving, and cross-functional collaboration skills help drive customer satisfaction and team performance in a remote environment. These skills ensure the delivery of superior customer experiences, alignment with business goals, and effective management of distributed teams.
What cities near Ridgewood, NJ are hiring for Director Customer Experience Remote jobs? Cities near Ridgewood, NJ with the most Director Customer Experience Remote job openings:
Director Customer Experience Remote jobs near you
Infographic showing various Director Customer Experience Remote job openings in Ridgewood, NJ as of July 2026, with employment types broken down into 82% Full Time, 12% Part Time, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $124,792 per year, or $60 per hour.

Director, CRM & Lifecycle

LifeMD

New York, NY • Remote

$185K - $225K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

About us

LifeMD is a leading provider of virtual primary care, telehealth, and specialized treatment programs serving hundreds of thousands of patients nationwide. Our vertically integrated platform combines 50-state licensed providers, in-house pharmacy and lab integrations, and proprietary technology that enables safe, high-quality, and affordable care.

At the heart of this transformation is our team of developers, engineers, and tech innovators building state-of-the-art systems that make healthcare smarter, faster, and more accessible. From architecting scalable backend systems to crafting intuitive user experiences, we are pushing boundaries every day.

Recognized as one of the fastest-growing healthcare tech companies (#166 on Deloitte Fast 500 in 2023), LifeMD is not just a healthcare company - it's a tech company revolutionizing healthcare.

About the role

We're hiring a Director of CRM & Lifecycle to own how LifeMD communicates with millions of patients and prospects across email, SMS, push, and in-app, from first touch through long-term retention. In this role, our business line GMs set the business-level strategy and define what each program needs to achieve; you and your team ensure effective execution of the CRM and lifecycle strategy against those goals, and provide the data and insights that help drive the strategy's effectiveness. Lifecycle is one of our biggest growth levers: our subscriber base is at record levels, our insurance-covered audience is expanding rapidly, and cross-sell across weight management, men's health, and women's health is a major strategic priority. You'll build the team, run the engine, and own the results.

You'll report directly to the Chief Marketing Officer and lead a team tasked with driving measurable results around conversion and retention.

Responsibilities

  • Own end-to-end execution of lifecycle programs (acquisition nurture, onboarding, conversion, retention, winback, and cross-sell) across email, SMS, push, and in-app channels
  • Translate GM-set business strategies into indication-specific lifecycle roadmaps, journeys, and cross-sell motions for weight management, men's health, and women's health
  • Build, prioritize, and continuously optimize a portfolio of automated journeys and campaigns tied to the revenue and retention targets each GM defines
  • Deliver the data and insights that drive strategy effectiveness: performance reporting, cohort and LTV analysis, and clear recommendations that help GMs refine what lifecycle should achieve next
  • Lead the marketing technology roadmap: segmentation, data infrastructure, deliverability, and platform architecture, in partnership with your MarTech Manager and CRM Engineer
  • Establish rigorous experimentation across messaging, cadence, offers, and channels; report results and drive decisions with lifetime value and retention data
  • Ensure all patient communications meet healthcare compliance, privacy (HIPAA/TCPA/CAN-SPAM), and consent requirements
  • Develop, and retain a high-performing lifecycle team; define processes that scale with the business

Requirements

  • 8+ years in CRM/lifecycle marketing with 3+ years leading teams, ideally in DTC subscription, telehealth, or consumer health
  • Proven ownership of revenue and retention outcomes from lifecycle channels at meaningful scale (millions of contacts)
  • Deep hands-on expertise with modern ESP/CDP stacks (e.g., Braze, Iterable, Klaviyo, Segment) and SMS platforms
  • Strong analytical skills, including cohort analysis, LTV modeling, incrementality testing, and channel attribution
  • Experience navigating regulated communications (HIPAA, TCPA, CAN-SPAM) and deliverability at scale
  • A builder's mindset: you've stood up programs, teams, and infrastructure, not just optimized existing ones
  • Comfort operating in a matrixed model where business owners set the strategy and you own execution; you collaborate well and use data to influence direction

Nice to Have

  • Experience with subscription healthcare, pharmacy, or insurance-covered patient journeys
  • Familiarity with AI-driven personalization and content generation for lifecycle
  • SQL proficiency or experience partnering closely with data engineering

Benefits

  • Salary Range: $185,000 - $225,000 + plus annual bonus and equity (DOE)
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Unlimited Paid Time Off
  • Commuter Benefits
  • Paid Holidays
  • Short Term Disability
  • Training & Development

Apply