ZipRecruiter

Log In

2

Director Customer Experience Remote Jobs in Ridgewood, NJ

Ogc Global

Customer Experience Director

Manhattan, NY · On-site +1

About the Role We are seeking a seasoned CX Director to lead a high-impact, embedded customer experience (CX) program within a Fortune 500 company. In this role, you will act as a strategic advisor ...

LifeMD

Director of Customer Experience

Manhattan, NY · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Director of Customer Experience to lead and elevate our remote customer operations. This role sits ... Responsibilities Remote Contact Center Leadership * Lead, scale, and continuously optimize a remote ...

LifeMD

Director of Customer Experience

New York, NY · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Director of Customer Experience to lead and elevate our remote customer operations. This role sits ... Responsibilities Remote Contact Center Leadership * Lead, scale, and continuously optimize a remote ...

LifeMD

Director of Customer Experience

Manhattan, NY · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Director of Customer Experience to lead and elevate our remote customer operations. This role sits ... Responsibilities Remote Contact Center Leadership * Lead, scale, and continuously optimize a remote ...

MasterCard

Director, Customer Success

Purchase, NY · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Director of Customer Success for Small and Medium Enterprise is a key leadership role ... Proven experience in Customer Success or Account Management teams in Small Business, B2B, fintech ...

Kyndryl

Director, Customer Partner Portfolio

New York, NY · On-site +1

  • Medical

  • Dental

  • Retirement

  • PTO

As the Director, Customer Partner for Portfolio Accounts you will have end-to-end responsibility ... Required Skills and Experience * 10+ years of experience managing sales process end-to-end * 5+ ...

Saks

Sales Director, Customer Support

New York, NY · On-site +1

$136K - $183K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Sales Director will lead the strategy, execution, and performance management of sales ... Experience in luxury retail, hospitality, or high-touch customer environments strongly preferred.

LifeMD

Director, CRM & Lifecycle

New York, NY · Remote

$185K - $225K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... a Director of CRM & Lifecycle to own how LifeMD communicates with millions of patients and ... Experience navigating regulated communications (HIPAA, TCPA, CAN-SPAM) and deliverability at scale

Ogc Global

Customer Experience Project Manager

Manhattan, NY · On-site +1

$89K - $114K/yr

Working closely with the CX Director, you will help translate strategic priorities into actionable workstreams, partner with stakeholders across the organization, and ensure customer experience ...

Experity

Sales Director - Full Time - Remote

New York, NY · Remote

$75K - $84K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote: Experity offers Team Members the opportunity to work remotely or in an office ... Experience working in systems (i.e. CRM, ERP, Sales Forecasting). * Ability to manage multiple ...

next page

Showing results 1-20

All JobsCustomer Experience JobsDirector Customer Experience Remote JobsDirector Customer Experience Remote Jobs in Ridgewood, NJ

Director Customer Experience Remote information

See Ridgewood, NJ salary details

$39.5K

$124.8K

$198.8K

How much do director customer experience remote jobs pay per year?

As of Aug 16, 2026, the average yearly pay for director customer experience remote in Ridgewood, NJ is $124,792.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,100.00 and $149,200.00 per year, depending on experience, location, and employer.

What does a director of customer experience do in a remote role?

A Director of Customer Experience in a remote role leads efforts to enhance customer satisfaction and loyalty across all digital and virtual touchpoints. They develop strategies, manage teams, and analyze customer feedback to ensure positive interactions with the company’s products or services. Working remotely, they collaborate with cross-functional teams using digital communication tools, focusing on optimizing the customer journey and maintaining consistent service quality. Their goal is to drive customer retention and support business growth through exceptional experiences.

How does a remote director of customer experience typically collaborate with cross-functional teams to drive customer-centric initiatives?

As a remote Director of Customer Experience, effective collaboration with cross-functional teams—such as product, marketing, sales, and support—is essential to align customer-focused strategies across the organization. This often involves leading virtual meetings, using collaborative digital platforms, and establishing clear communication channels to ensure all departments are working toward shared customer experience goals. Regular feedback loops, data-driven insights, and cross-team workshops help maintain alignment and drive continuous improvement. Building strong relationships remotely requires proactive communication, transparency, and fostering a culture of trust and accountability.

What is the difference between Director Customer Experience Remote vs Customer Service Manager?

AspectDirector Customer Experience RemoteCustomer Service Manager
CredentialsBachelor's degree, experience in customer experience or related fieldsBachelor's degree, experience in customer service or team management
Work EnvironmentRemote, strategic focus on customer journeyOn-site or remote, operational focus on customer support teams
Industry UsageUsed across industries to oversee customer experience strategiesCommonly used in retail, telecom, and service sectors for team management
Search & Comparison IntentHigh overlap in customer experience roles, strategic responsibilitiesOperational, team-focused, customer support management

The main difference is that the Director Customer Experience Remote focuses on developing and implementing overall customer experience strategies remotely, while the Customer Service Manager handles day-to-day customer support operations, often managing support teams directly. Both roles require customer-focused credentials but differ in scope and strategic versus operational responsibilities.

What are the key skills and qualifications needed to thrive as a director of customer experience in a remote role?

To thrive as a Director of Customer Experience (Remote), you need a strong background in customer service strategy, data analysis, and leadership, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback tools, and data analytics software is typically required. Outstanding communication, problem-solving, and cross-functional collaboration skills help drive customer satisfaction and team performance in a remote environment. These skills ensure the delivery of superior customer experiences, alignment with business goals, and effective management of distributed teams.

What job categories do people searching Director Customer Experience Remote jobs in Ridgewood, NJ look for?

The top searched job categories for Director Customer Experience Remote jobs in Ridgewood, NJ are:

What cities near Ridgewood, NJ are hiring for Director Customer Experience Remote jobs?

Cities near Ridgewood, NJ with the most Director Customer Experience Remote job openings:

Director Customer Experience Remote jobs near you
Infographic showing various Director Customer Experience Remote job openings in Ridgewood, NJ as of July 2026, with employment types broken down into 82% Full Time, 12% Part Time, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $124,792 per year, or $60 per hour.

Customer Experience Director

Ogc Global

Manhattan, NY • On-site, Remote

Full-time

Re-posted 20 days ago

Job description

About the Role
We are seeking a seasoned CX Director to lead a high-impact, embedded customer experience (CX) program within a Fortune 500 company. In this role, you will act as a strategic advisor and hands-on program leader, responsible for shaping, executing, and scaling the client's CX strategy while managing a multidisciplinary team and serving as the primary consulting partner to senior stakeholders. This role blends consulting leadership, program management, team leadership, and client relationship ownership, with a strong focus on turning customer insights into measurable business impact.
Key Responsibilities:
CX Program Leadership
  • Own and lead the end-to-end CX program for a major client
  • Design and evolve CX frameworks, measurement systems, and operating models
  • Translate customer insights into clear, actionable business recommendations
  • Ensure alignment between CX initiatives and broader business strategy and goals
  • Drive continuous improvement of CX metrics (NPS, CSAT, journey KPIs, etc.)

Client Management & Consulting
  • Serve as the senior embedded CX advisor to client leadership teams
  • Build trusted relationships with executives across marketing, product, operations, and service
  • Lead workshops, presentations, and strategic sessions with stakeholders
  • Influence decision-making through data-driven storytelling and insights
  • Identify new opportunities to expand CX impact within the organization

Team Leadership & Management
  • Manage and develop a team of CX analysts / consultants / researchers
  • Allocate work streams, set priorities, and ensure high-quality delivery
  • Mentor team members and support their professional growth
  • Foster a high-performance, collaborative, and insight-driven culture

Insights, Analytics & Execution
  • Oversee customer research, survey programs, and journey analytics
  • Ensure rigorous data quality, methodology, and storytelling standards
  • Partner with data and analytics teams to derive advanced insights
  • Translate complex datasets into executive-ready narratives and dashboards

Program & Stakeholder Management
  • Manage multiple CX work streams and ensure timely delivery of outputs
  • Coordinate across internal teams and client stakeholders
  • Maintain governance, reporting cadences, and program documentation
  • Identify risks, dependencies, and escalation paths proactively

  • 8-12+ years of experience in Customer Experience, Management Consulting, or Customer Insights roles
  • Proven experience leading CX programs for large, complex organizations
  • Strong background in consulting or embedded client-facing roles
  • Experience managing teams and developing talent
  • Deep understanding of CX methodologies, journey mapping, and customer research
  • Strong quantitative and analytical skills (Excel, BI tools, survey platforms; SQL/Python a plus)
  • Excellent executive communication and storytelling skills
  • Ability to operate in a fast-paced, client-facing environment with multiple stakeholders

Apply