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Director Customer Experience Operations Jobs (NOW HIRING)

PowerSchool

WI · On-site

Responsibilities Director, Customer Success Operations Role Overview The Director, Customer Success ... Increase adoption of digital programs while maintaining strong customer experience and outcomes

Tekmetric

Director, Customer Success Operations

As Director, Customer Success Operations, you'll be the operational engine behind a ~70-person team ... Experience designing or owning internal enablement or training programs * A systems thinker who can ...

Verisk

Director, Customer Care

Lehi, UT · On-site

$115K - $130K/yr

Demonstrated success in improving customer experience and operational efficiency * Strong ... direct customers across the entire policy lifecycle of life and annuities for both individual and ...

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Director Customer Experience Operations information

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$34K

$107.7K

$179.5K

How much do director customer experience operations jobs pay per year?

As of Sep 12, 2026, the average yearly pay for director customer experience operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What does a director of customer experience operations do?

A director of customer experience operations oversees strategies and processes to improve customer satisfaction and loyalty. They manage teams, analyze customer feedback, implement service improvements, and often use tools like CRM systems to ensure consistent and high-quality customer interactions.

What does a director of customer experience operations make?

A director of customer experience operations typically earns a salary ranging from $100,000 to $180,000 annually, depending on the industry, company size, and location. They oversee customer service strategies, improve customer satisfaction, and often manage teams using tools like CRM software. Compensation may also include bonuses and benefits based on performance and company policies.
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Director Customer Experience Operations jobs near you
Infographic showing various Director Customer Experience Operations job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Assistant Store Director, Customer Experience

Milpitas, CA • On-site

Saks OFF 5TH
See more jobs at Saks OFF 5THexternal

$69K - $73K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 5 days ago

Saks OFF 5TH rating

5.0

Company rating: 5.0 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

Job description

Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores.
What This Position Is All About:
Saks OFF 5TH is the premier destination for luxury off-price fashion. In our approximately 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, we offer a compelling assortment of high-end designers and everyday favorites at the best prices. We prioritize a digital-first operating model focused on delivering a superior customer experience. We lead with the customer, empower our team and drive accountability within the business. We welcome creativity and embrace individuality and think that fashion is the ultimate form of self-expression. Saks OFF 5TH is part of Saks Global's portfolio of top luxury retail brands and real estate assets.
"
Under the direction of the Store Director, the Assistant Store Director of Customer Experience will support execution of the front of house priorities within the 4 walls. They will be responsible for maintaining selling floor service and merchandising standards (in a store with two Assistant Store Directors) to drive sales and customer experience. The Assistant Store Director will coach their direct associate reports proactively and collaboratively to ensure all selling floor associates drive the appropriate key performance indicators and are strong brand ambassadors.
Primary Job Functions:
  • Ensure cashiering team is scheduled to maximize coverage and operate with a sense of urgency in managing the customer line
  • Ensure line leader is greeting and directing customers to the appropriate register and calling for additional Associate/Manager back up as needed
  • Follow all directives and corporate guidelines set forth including ensuring the area is neat, clean, set to standard with the necessary supplies and that all merchandise movement meets the fast to floor expectations
  • Teach coach and train associates to follow the fast to floor return processes to ensure merchandise is available to sell
  • Drive loyalty enrollments, SaksFirst acquisition and connected service behaviors to ensure a seamless customer experience
  • Act as the primary Connected Service Coach to drive customer experience and reinforce the Connected Service behaviors during designated peak traffic periods
  • Leverage and train walkie talkie expectations for flex of coverage to support customer need
  • Assist in resolving customer concerns or calling in the appropriate level of Management support to resolve in the moment

Who Are You:
  • Establish positive interpersonal relationships and actively collaborates and contributes to a positive team dynamic
  • Inspirational leader through both action and collaboration who acts as a coach and role model to bring out the best in their teams
  • Can easily adapt to changes and can be relied upon to consistently deliver exceptional results
  • Consistently generate and share original ideas, tackling both simple and complex problems

You Also Have:
  • College Associate diploma, Bachelor's degree preferred
  • 3+ years of management experience with comparable volume and/or proven track record of success managing a selling workforce and achieving results
  • Proficiency in utilizing available technology including Microsoft Office (Outlook, Excel, Word, and PowerPoint)
  • Proven sales track record and results driven approach
  • Proven time management skills and comfortable managing multiple projects with shifting priorities
  • Demonstrated ability to deliver a high standard of customer service and build exceptional customer relationships
  • Thorough knowledge of the fashion industry and a passion for sharing your expertise
  • Ability to act promptly in routine situations and see a clear plan of action to a positive result in the customer's eyes
  • Ability to operate equipment such as radios, POS register, ticket scanners, and sensor removers
  • Flexibility to work evenings, weekends and public holidays.

Salary and Other Compensation:
The starting salary for this position is between [$69,000 - $73,000 annually]. Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate.
This position is also eligible for bonus.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).
The position may not be performed remotely from Washington State.
"""
Your Life and Career at Saks OFF 5TH:
  • Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
  • Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
  • A culture that promotes a flexible work environment
  • Benefits package for all eligible full-time employees (including medical, dental and vision)
  • An amazing employee discount and other exciting perks

Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.
We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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