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Director Credit Card Customer Service Jobs in Springfield, OR

O'Reilly Automotive

Parts Specialist-2

Cottage Grove, OR · On-site

$18.50 - $24.75/hr

... installer service specialists in serving the professional customers as needed and directed ... credit card transactions. Process exchanges and returns for credit in a friendly manner, and in ...

New

Unifi

Airport Customer Service Agent - Full time

Eugene, OR · On-site

$15.50 - $20.75/hr

General information Job Title Airport Customer Service Agent - Full time Date Tuesday, June 30 ... Direct passengers through Customs, Immigration, and Quarantine. * Assist ramp agents to ensure that ...

Unifi

Airport Customer Service - WN-FT

Eugene, OR · On-site

$16 - $21.75/hr

General information Job Title Airport Customer Service - WN-FT Date Friday, August 14, 2026 Entity ... Direct passengers through Customs, Immigration, and Quarantine. * Assist ramp agents to ensure that ...

Unifi

Customer Service (WN) - EUG (PT)

Eugene, OR · On-site

$16 - $21.75/hr

General information Job Title Customer Service (WN) - EUG (PT) Date Monday, August 10, 2026 Entity ... Direct passengers through Customs, Immigration, and Quarantine. * Assist ramp agents to ensure that ...

Slice Merchant Services

Be Seen First

B2B Sales Representative

Eugene, OR · On-site

$75K - $125K/yr (+ commission)

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions ...

O'Reilly Auto Parts

Parts Specialist

Lebanon, OR · On-site

$19.25 - $26/hr

... installer service specialists in serving the professional customers as needed and directed ... credit card transactions. Process exchanges and returns for credit in a friendly manner, and in ...

O'Reilly Auto Parts

Parts Specialist

Junction City, OR · On-site

$17.25 - $23.25/hr

... installer service specialists in serving the professional customers as needed and directed ... credit card transactions. Process exchanges and returns for credit in a friendly manner, and in ...

O'Reilly Auto Parts

Parts Specialist

Springfield, OR · On-site

$18.75 - $25/hr

... installer service specialists in serving the professional customers as needed and directed ... credit card transactions. Process exchanges and returns for credit in a friendly manner, and in ...

O'Reilly Auto Parts

Parts Specialist

Eugene, OR

$18 - $24.25/hr

... installer service specialists in serving the professional customers as needed and directed ... credit card transactions. Process exchanges and returns for credit in a friendly manner, and in ...

O'Reilly Auto Parts

Parts Specialist

Eugene, OR · On-site

$18 - $24.25/hr

... installer service specialists in serving the professional customers as needed and directed ... credit card transactions. Process exchanges and returns for credit in a friendly manner, and in ...

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Showing results 41-60

All JobsCredit Card Customer Service JobsDirector Credit Card Customer Service JobsDirector Credit Card Customer Service Jobs in Springfield, OR

Director Credit Card Customer Service information

See Springfield, OR salary details

$87.5K

$161.8K

$312.1K

How much do director credit card customer service jobs pay per year?

As of Sep 3, 2026, the average yearly pay for director credit card customer service in Springfield, OR is $161,791.00, according to ZipRecruiter salary data. Most workers in this role earn between $108,200.00 and $194,600.00 per year, depending on experience, location, and employer.

What does a director credit card customer service do?

A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.

What are the key skills and qualifications needed to thrive as a director credit card customer service, and why are they important?

To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.

What are some common challenges faced by a director credit card customer service, and how can they be addressed?

A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.

What is the difference between Director Credit Card Customer Service vs Customer Service Manager?

AspectDirector Credit Card Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; extensive experience in credit card or financial servicesUsually requires a bachelor’s degree; experience in customer service management
Work EnvironmentCorporate office, strategic planning, overseeing large teamsCall centers or customer service departments, team supervision
Industry UsageFinancial services, credit card companiesVarious industries, including banking and retail
Search & Comparison IntentUnderstanding leadership roles in credit card customer serviceComparing management levels in customer service

The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.

What are popular job titles related to Director Credit Card Customer Service jobs in Springfield, OR?

For Director Credit Card Customer Service jobs in Springfield, OR, the most frequently searched job titles are:

What job categories do people searching Director Credit Card Customer Service jobs in Springfield, OR look for?

The top searched job categories for Director Credit Card Customer Service jobs in Springfield, OR are:

What cities near Springfield, OR are hiring for Director Credit Card Customer Service jobs?

Cities near Springfield, OR with the most Director Credit Card Customer Service job openings:

Director Credit Card Customer Service jobs near you

Director of Insurance Services | Credit Union | Remote in OR

Oregon Community Credit Union

Eugene, OR • On-site, Remote

$120K - $150K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Oregon Community Credit Union rating

10.0

Company rating: 10.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

OCCU is a member-owned credit union based in Eugene, Oregon, guided by a clear and meaningful vision: to Enrich Lives. This purpose drives everything we do�from how we serve our members to how we support one another as colleagues. With a strong commitment to community impact, OCCU lives its values of tenacity, humility, and big-heartedness every day.
We are currently seeking an accomplished and growth-focused Director of Insurance Services to lead OCCU's insurance services team. This is a remote opportunity for candidates residing in Oregon. The salary range for this role is $120,340 � $150,425, depending on experience and qualifications.
About the Role:
The Director of Insurance Services is both a strategic leader and an active producer who will shape the future of OCCU's insurance program while helping the team deliver strong, sustainable results. This leader will identify business opportunities, develop and execute growth initiatives, strengthen carrier and partner relationships, and continuously improve the products and service experience available to OCCU members.
We are looking for a caring and effective people leader who does more than create the plan. The successful candidate will take ownership of moving initiatives forward, establish clear measures of success, and coach agents and processors to strengthen their capabilities and production. This position requires the ability to balance profitable growth, operational excellence, compliance, member loyalty, and the development of a high-performing team.
Key Responsibilities:
  • Lead, coach, and develop insurance agents and processors, creating clear expectations, accountability, and opportunities for continued growth.
  • Actively contribute as a producer while building the team's ability to generate new business, retain accounts, and deliver trusted service.
  • Develop insurance strategies, business plans, implementation roadmaps, and measurable initiatives, then lead their execution through completion.
  • Identify and pursue opportunities to grow OCCU's Personal Lines and Commercial Lines business.
  • Evaluate and improve insurance products, pricing, service offerings, workflows, and delivery methods to strengthen member value and program profitability.
  • Manage carrier and external partner relationships while identifying new products, vendors, and market opportunities.
  • Establish and oversee effective sales, service, renewal, and policyholder-support processes.
  • Use market research, member feedback, production results, book revenue, renewal activity, and service measurements to evaluate performance and guide decisions.
  • Ensure procedures and workflows remain responsive to regulatory requirements, errors and omissions considerations, market developments, and changes in technology.
  • Communicate program performance, strategic priorities, and recommendations clearly to senior leadership and the CUSO Board of Managers.
  • Build trusted partnerships throughout OCCU and model big-hearted, tenacious, and humble leadership.

What We're Looking For:
  • A minimum of five years of demonstrated insurance industry experience, including experience growing and/or operating an insurance agency focused on Personal Lines and Commercial Lines.
  • Deep insurance industry knowledge and a proven ability to grow an insurance business line.
  • Demonstrated success as a producer and a leader of sales, service, or insurance operations teams.
  • Proven ability to translate strategy into action, establish measurable goals, hold others accountable, and adjust plans based on results.
  • Strong knowledge of insurance products, carrier relationships, renewals, agency workflows, sales and service measurements, market trends, and business profitability.
  • A leadership approach centered on coaching, development, trust, accountability, and consistent communication.
  • Strong analytical, business-planning, problem-solving, conflict-resolution, and operational decision-making skills.
  • Ability to build influential partnerships with internal stakeholders, carrier partners, vendors, team members, and members.
  • Strong organization, prioritization, documentation, and project leadership skills, with the ability to manage competing demands while maintaining accuracy.
  • Demonstrated ability to lead through change, remain effective under pressure, and advance initiatives in an evolving business environment.

Required Qualifications:
  • An active Oregon Property and Casualty License, which must be maintained, along with licensure in any additional states where required for OCCU business.
  • A bachelor's degree or a proven track record of driving measurable business outcomes.
  • An equivalent combination of education and experience demonstrating the required knowledge, skills, and abilities may be considered.

Preferred Qualifications:
  • MBA.
  • CPCU, CISR, CIC, AIS, AFIS, or another relevant insurance designation.

Why Join OCCU:
OCCU offers a comprehensive compensation and benefits package designed to support your well-being and professional growth, including:
  • Low-cost medical, dental, and vision insurance
  • 401(k) retirement plan with employer match
  • Paid time off plus 13 paid holidays
  • Tuition reimbursement for eligible education and training
  • Company-paid long-term disability
  • 40 hours of company-paid core time annually for full-time employees to participate in community volunteer opportunities

OCCU is an Equal Opportunity Employer and welcomes applications from all qualified candidates.
If you thrive on building successful teams, growing insurance programs, and turning strategic vision into measurable results, we encourage you to apply today. We are looking for a proven leader who can develop talent, elevate production, strengthen member relationships, lead organizational initiatives from concept to execution, and create sustainable growth while ensuring every member interaction reflects OCCU's commitment to enriching lives.

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