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Director Credit Card Customer Service Jobs in Springfield, IL

Memorial Health

Customer Service Associate

Springfield, IL · On-site

$16.50 - $24.82/hr

Prepares and/or receives payment through a credit card machine. Determines the applicable insurance coverage and collects customer co-payments at time services are rendered. * Coordinates the ...

Scheels

Gun Customer Service

Springfield, IL

$18.50/hr

Collects payment in form of cash, check or credit from customers and able to provide accurate ... Promote the Scheels Visa card and be able to clearly explain all benefits * Excellent written and ...

SCHEELS

Gun Customer Service

Springfield, IL

$18.50/hr

Collects payment in form of cash, check or credit from customers and able to provide accurate ... Promote the Scheels Visa card and be able to clearly explain all benefits * Excellent written and ...

Scheels

Gun Customer Service

Springfield, IL · On-site

$18.50/hr

Collects payment in form of cash, check or credit from customers and able to provide accurate ... Promote the Scheels Visa card and be able to clearly explain all benefits * Excellent written and ...

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Director Credit Card Customer Service information

See Springfield, IL salary details

$83.7K

$154.9K

$298.8K

How much do director credit card customer service jobs pay per year?

As of May 28, 2026, the average yearly pay for director credit card customer service in Springfield, IL is $154,925.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,600.00 and $186,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of Credit Card Customer Service, and why are they important?

To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.

What are some common challenges faced by a Director of Credit Card Customer Service, and how can they be addressed?

A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.

What does a Director of Credit Card Customer Service do?

A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.

What is the difference between Director Credit Card Customer Service vs Customer Service Manager?

AspectDirector Credit Card Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; extensive experience in credit card or financial servicesUsually requires a bachelor’s degree; experience in customer service management
Work EnvironmentCorporate office, strategic planning, overseeing large teamsCall centers or customer service departments, team supervision
Industry UsageFinancial services, credit card companiesVarious industries, including banking and retail
Search & Comparison IntentUnderstanding leadership roles in credit card customer serviceComparing management levels in customer service

The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.

What are the most commonly searched types of Credit Card Customer Service jobs in Springfield, IL? The most popular types of Credit Card Customer Service jobs in Springfield, IL are:
What are popular job titles related to Director Credit Card Customer Service jobs in Springfield, IL? For Director Credit Card Customer Service jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Director Credit Card Customer Service jobs in Springfield, IL look for? The top searched job categories for Director Credit Card Customer Service jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Director Credit Card Customer Service jobs? Cities near Springfield, IL with the most Director Credit Card Customer Service job openings:
Director Credit Card Customer Service jobs near you
Customer Service Rep(02845) - 106 West Park St

Customer Service Rep(02845) - 106 West Park St

Domino's

Taylorville, IL • On-site

$15.25 - $20.75/hr

Full-time

Posted 22 days ago

Domino's rating

4.9

Company rating: 4.9 out of 10

Based on 1,871 frontline employees who took The Breakroom Quiz

18th of 22 rated food delivery companies

Job description

Company Description
Job Description
Domino's Pizza in Taylorville, United States, is seeking a friendly and efficient Customer Service Representative to join our team. As the face of our organization, you'll play a crucial role in ensuring customer satisfaction and maintaining our reputation for excellent service.
  • Answer incoming phone calls and take customer orders accurately and efficiently
  • Provide exceptional customer service, addressing inquiries and resolving issues promptly
  • Prepare and make pizzas according to company standards and recipes
  • Process cash and credit card transactions with precision
  • Maintain a clean and organized work environment
  • Collaborate with team members to ensure smooth operations during busy periods
  • Assist with various cleaning tasks to uphold store cleanliness and hygiene standards
  • Handle and lift items weighing up to 25 lbs. as needed

Qualifications
  • Excellent communication skills with a friendly and professional demeanor
  • Strong customer service orientation and ability to work in a fast-paced environment
  • Flexibility to work weekends, holidays, and various shifts as required
  • Basic math skills for accurate cash handling and order processing
  • Ability to multitask and prioritize responsibilities effectively
  • Physical stamina to stand for extended periods and lift up to 25 lbs.
  • Team player with a positive attitude and easy smile
  • Attention to detail and ability to follow directions precisely
  • Willingness to learn and adapt to new procedures and technologies
  • High school diploma or equivalent preferred (not required)

Additional Information

What Domino's employees say

Pay

Benefits

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About Domino's

Sourced by ZipRecruiter

Since 1960, we've grown from just one store to become the #1 pizza company in the world. To get there and continue to go above and beyond, it takes persistent passion, incredible vision, and bold thinking. It takes every one of our employees feeling like they have pizza sauce running through their veins. What's life like at Domino's Whatever your role at Domino’s, you’ll find life here is exciting, enormously fun, and always asks you to think on your feet. If you bring your passion, drive, and a purpose to perform, there are real growth opportunities across the brand. Many people find that what starts as a day job becomes a fulfilling career, surrounded by amazing people who make sure each new day tops the last. That’s what we mean by the power of possible. We are made better together In a Domino’s corporate job, our leaders work hard to create a level playing field where corporate team members can succeed, innovate, and above all, feel like they belong. See how different backgrounds make us better, and how your unique talents could power what’s possible in a Domino’s corporate career.

Industry

Food and beverage stores, real estate and food services and drinking places

Company size

10,000+ Employees

Headquarters location

Ann Arbor, MI, US

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