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Director Credit Card Customer Service Jobs in Decatur, TX

Deluxe

Customer Service Level I

Fort Worth, TX · On-site

$15.25 - $20.75/hr

Deliver high-level technical assistance across multiple product lines, including credit card ... direct your inquiries to deluxecareers@deluxe.com.

Heritage Auctions

Accounts Receivable Specialist

Dallas, TX

$19.50 - $25.75/hr

Manages credit card customer disputes * Posts manual Check payments and chargebacks to the general ledger * Assists with various customer receivable adjustments and payment applications as well as ...

HOLT CAT

Customer Service Coordinator

Bridgeport, TX

$18.01 - $30.87/hr

... credit card, CAT access and apply to job in Dealer Business System (DBS) • Generates all purchase ... years direct CAT Service experience or five plus years industry experience in heavy equipment ...

HOLT Group

Customer Service Coordinator

Bridgeport, TX · On-site

$16.25 - $21.25/hr

... credit card, CAT access and apply to job in Dealer Business System (DBS) • Generates all purchase ... years direct CAT Service experience or five plus years industry experience in heavy equipment ...

DSV A/S

CSR A1

Fort Worth, TX · On-site

$15.25 - $20.75/hr

... credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address ... Direct the operations of the CSR team to achieve prescribed objectives. * Assist associates and ...

DSV Global Transportation

CSR A1

Fort Worth, TX

$15.25 - $20.75/hr

... credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address ... Direct the operations of the CSR team to achieve prescribed objectives. * Assist associates and ...

La Familia Insurance

CSR

Haltom City, TX · On-site

$15 - $18/hr

The Customer Service Representative is responsible for delivering exceptional service to clients ... Handle cash, process payments, reconcile daily cash/credit card transactions, and make timely bank ...

La Familia Insurance

CSR

Fort Worth, TX · On-site

$15 - $18/hr

The Customer Service Representative is responsible for delivering exceptional service to clients ... Handle cash, process payments, reconcile daily cash/credit card transactions, and make timely bank ...

La Familia Insurance

CSR

Fort Worth, TX · On-site

$15 - $18/hr

The Customer Service Representative is responsible for delivering exceptional service to clients ... Handle cash, process payments, reconcile daily cash/credit card transactions, and make timely bank ...

La Familia Insurance

CSR

Fort Worth, TX · On-site

$15 - $18/hr

The Customer Service Representative is responsible for delivering exceptional service to clients ... Handle cash, process payments, reconcile daily cash/credit card transactions, and make timely bank ...

La Familia Insurance

CSR

Haltom City, TX · On-site

$15 - $18/hr

The Customer Service Representative is responsible for delivering exceptional service to clients ... Handle cash, process payments, reconcile daily cash/credit card transactions, and make timely bank ...

La Familia Insurance

CSR

Denton, TX · On-site

$15 - $18/hr

The Customer Service Representative is responsible for delivering exceptional service to clients ... Handle cash, process payments, reconcile daily cash/credit card transactions, and make timely bank ...

La Familia Insurance

CSR

Fort Worth, TX · On-site

$15 - $18/hr

The Customer Service Representative is responsible for delivering exceptional service to clients ... Handle cash, process payments, reconcile daily cash/credit card transactions, and make timely bank ...

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All JobsCredit Card Customer Service JobsDirector Credit Card Customer Service JobsDirector Credit Card Customer Service Jobs in Decatur, TX

Director Credit Card Customer Service information

See Decatur, TX salary details

$75.5K

$139.7K

$269.5K

How much do director credit card customer service jobs pay per year?

As of Jul 20, 2026, the average yearly pay for director credit card customer service in Decatur, TX is $139,734.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,400.00 and $168,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a Director of Credit Card Customer Service, and how can they be addressed?

A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.

What are the key skills and qualifications needed to thrive as a Director of Credit Card Customer Service, and why are they important?

To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.

What does a Director of Credit Card Customer Service do?

A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.

What is the difference between Director Credit Card Customer Service vs Customer Service Manager?

AspectDirector Credit Card Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; extensive experience in credit card or financial servicesUsually requires a bachelor’s degree; experience in customer service management
Work EnvironmentCorporate office, strategic planning, overseeing large teamsCall centers or customer service departments, team supervision
Industry UsageFinancial services, credit card companiesVarious industries, including banking and retail
Search & Comparison IntentUnderstanding leadership roles in credit card customer serviceComparing management levels in customer service

The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.

What are popular job titles related to Director Credit Card Customer Service jobs in Decatur, TX? For Director Credit Card Customer Service jobs in Decatur, TX, the most frequently searched job titles are:
What job categories do people searching Director Credit Card Customer Service jobs in Decatur, TX look for? The top searched job categories for Director Credit Card Customer Service jobs in Decatur, TX are:
What cities near Decatur, TX are hiring for Director Credit Card Customer Service jobs? Cities near Decatur, TX with the most Director Credit Card Customer Service job openings:
Director Credit Card Customer Service jobs near you
Infographic showing various Director Credit Card Customer Service job openings in Decatur, TX as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $139,734 per year, or $67.2 per hour.
Credit Card Servicing Representative

Credit Card Servicing Representative

Addison Group

Fort Worth, TX • Remote

$27 - $29/hr

Contractor

Medical, Dental, Vision, Retirement

Posted 14 days ago

Job description

Job Title: Credit Card Servicing Representative

Industry: Financial Services

Location (city, state): Fort Worth, TX

Assignment Type: Contract to Hire

Pay: $27.00 to $29.00 per hour

Work Schedule: Monday through Friday, 8:00 AM to 5:00 PM. Hybrid schedule with three days in the office and two remote days each week.

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About the Company:

Addison Group is partnering with a stable and growing financial services organization seeking a Credit Card Servicing Representative to join its collaborative team. This is an excellent opportunity for someone who enjoys providing exceptional customer service, resolving account related issues, and building a long term career within the financial industry. The team offers a supportive environment where employees work together to deliver an outstanding customer experience.

Job Description:

The Credit Card Servicing Representative is responsible for assisting customers with a variety of credit card account servicing needs while ensuring accurate account maintenance and a high level of customer satisfaction. This role works closely with internal departments to resolve account issues, process transactions, and support daily servicing operations.

Key Responsibilities:

  • Assist customers by phone with questions regarding credit card accounts, payments, balances, transactions, fees, disputes, and general account activity.
  • Complete account maintenance requests including payments, account updates, adjustments, and other servicing transactions.
  • Research and resolve account discrepancies while partnering with internal teams when additional support is needed.
  • Educate customers on account features, payment options, and available resources.
  • Follow established procedures for delinquent accounts and coordinate with internal departments as appropriate.
  • Document customer interactions accurately and maintain compliance with company policies.
  • Contribute to operational improvements, system updates, and testing initiatives as assigned.
  • Deliver professional, timely, and solution focused customer service with every interaction.

Qualifications:

  • 1+ years of customer service or call center experience.
  • High school diploma or equivalent required.
  • Proficiency with Microsoft Office, including Word, Excel, and Outlook.
  • Excellent communication, organizational, and problem solving skills.
  • Strong attention to detail with the ability to manage multiple priorities in a fast paced environment.

Additional Details:

  • Hybrid schedule available after training is completed.
  • Business casual work environment.
  • Interview process includes a virtual interview followed by an onsite team interview.

Perks:

  • Join a close knit team that values collaboration and open communication.
  • Gain hands on experience supporting a growing consumer lending operation.
  • Opportunity for long term career growth through contract to hire conversion.
  • Work in a role that offers variety, problem solving, and meaningful customer interaction.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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