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Director Credit Card Customer Service Jobs in Bothell, WA

Medix

Customer Service Representative

Renton, WA · On-site

$18 - $21/hr

Managing the team inbox, processing credit card authorization forms, and drafting consumer letters ... Customer service or call center background, including meeting KPIs. * Quick learner who adapts well ...

Alaska Airlines

Customer Service Agent - SEA

Seattle, WA · On-site

$20.58/hr

As a member of the customer service team at Alaska Airlines, you will respond to guest inquiries ... Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one ...

Alaska Airlines

Customer Service Agent - SEA

Seatac, WA · On-site

$20.58/hr

As a member of the customer service team at Alaska Airlines, you will respond to guest inquiries ... Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one ...

Kitsap Transit

Customer Service Specialist

Bremerton, WA · On-site

$26.66 - $35.86/hr

Specialized "Orca" Point of Sales devices, cameras and card printers * Kitsap Transit and ORCA ... Under federal Fair Credit Reporting Act, the term "employment purposes" when used in connection ...

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Showing results 21-40

All JobsCredit Card Customer Service JobsDirector Credit Card Customer Service JobsDirector Credit Card Customer Service Jobs in Bothell, WA

Director Credit Card Customer Service information

See Bothell, WA salary details

$94.5K

$174.7K

$337K

How much do director credit card customer service jobs pay per year?

As of Sep 4, 2026, the average yearly pay for director credit card customer service in Bothell, WA is $174,742.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,800.00 and $210,200.00 per year, depending on experience, location, and employer.

What does a director credit card customer service do?

A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.

What are the key skills and qualifications needed to thrive as a director credit card customer service, and why are they important?

To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.

What are some common challenges faced by a director credit card customer service, and how can they be addressed?

A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.

What is the difference between Director Credit Card Customer Service vs Customer Service Manager?

AspectDirector Credit Card Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; extensive experience in credit card or financial servicesUsually requires a bachelor’s degree; experience in customer service management
Work EnvironmentCorporate office, strategic planning, overseeing large teamsCall centers or customer service departments, team supervision
Industry UsageFinancial services, credit card companiesVarious industries, including banking and retail
Search & Comparison IntentUnderstanding leadership roles in credit card customer serviceComparing management levels in customer service

The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.

What are popular job titles related to Director Credit Card Customer Service jobs in Bothell, WA?

For Director Credit Card Customer Service jobs in Bothell, WA, the most frequently searched job titles are:

What job categories do people searching Director Credit Card Customer Service jobs in Bothell, WA look for?

The top searched job categories for Director Credit Card Customer Service jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Director Credit Card Customer Service jobs?

Cities near Bothell, WA with the most Director Credit Card Customer Service job openings:

Director Credit Card Customer Service jobs near you

Customer Service - Order Desk (3341)

Icom America, Inc.

Kirkland, WA

$23 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

The ideal candidate will work with staff from all departments to ensure that the best practices are followed and customers are supported efficiently. The Customer Service Department Representative will support ICOM product sales by receiving and processing order requests while demonstrating exceptional customer service. The Customer Service Department Representative will regularly interact with customers to ensure a positive experience. This position requires a reliable, organized, team-oriented person with a ‘can-do’ attitude.      

EXPECTATIONS:

The Customer Service Representative (Export) is expected to demonstrate proficiency, if not expertise and understanding, in the following areas:

  • Conference Platforms: Vonage, TEAMS, WEBEX, or other conference platforms
  • Icom Operations and Procedures handbook (including all desk procedures)
  • JD Edwards E1 software, B2B Website, Microsoft Outlook tools
  • Grow in their understanding of the company products and foster a good working relationship between Icom America staff, customers, and partners.
  • Interface and communicate with other departments and individuals on a frequent basis to ensure a smooth order flow as well as timely and complete solutions to customer service requests.
  • Time management and punctuality in attendance.
  • Ability to work with minimal supervision after initial training has been completed.  
  • Ability to make suggestions, which result in improved order completeness and customer satisfaction.

DUTIES AND RESPONSIBILITIES:

  • Receive and process customer quotes and purchase order requests via phone, fax, or e-mail
  • Processing of pro-forma invoices (international orders), backorder releases and blanket orders
  • Understand the steps to creating required customs documentation
  • Understand SLI and SED shipping documents
  • Possess the ability to communicate with various freight forwarders
  • Provide customers with product information, availability, and pricing
  • Inbound and outbound calling via Vonage phone system
  • Complete related paperwork and follow up as needed to ensure a smooth delivery of products
  • Process credit invoices (i.e., rebills, billing errors, freight reimbursements, rebates, and coupons)
  • Processing of credit card payments
  • Work closely with inter-office admin for domestic customers
  • Create training videos to be accessed and viewed by other department members
  • Other tasks include: answering incoming calls, sorting and distributing mail, filing as required, and duties as assigned

Opportunities are available to cross-train within the Customer Service Department to achieve higher levels of expertise and experience.  

REQUIREMENTS:

  • Must be able to work independently with minimal supervision and demonstrate good decision-making and sound judgment. 
  • Ability to prioritize fluctuating workload, execute tasks through completion, and adapt to changing priorities.
  • Excellent interpersonal, oral, and written communication skills. Receive and diffuse customer issues while maintaining a positive attitude.
  • Superior organizational skills; demonstrate attention to detail, initiative, and follow-through are required.
  • Computer skills - knowledge of MS Word, Excel, Access, and Outlook.
  • This is a bilingual role (Spanish speaking is required).

BENEFITS

  • 401(k) & 401(k) matching
  • Flexible spending account
  • Health insurance (Medical, Dental, Vision, FSA)
  • Life insurance
  • Paid Holidays – 11 (including 1 floating)
  • Flexible Days – 3 days/calendar year
  • Vacation – 12 annually
  • Quarterly Productivity and Profit-Sharing Bonuses

Founded in 1979, Icom America is part of the Icom Corporation, a worldwide leader in two-way radio equipment for land, marine, avionics, and amateur radio communications. Icom America provides a competitive compensation and benefits package, including cash bonus, medical, dental, vision, life and disability insurance, matching 401(k) retirement plan, and paid vacation. Icom is an Equal Opportunity Employer M/F/Sexual Orientation/Disabled/Veteran.

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