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Director Credit Card Customer Service Jobs in Bothell, WA

Brex

Credit Card Counsel

Seattle, WA · On-site

... service eliminate manual expense and accounting tasks for customers so they can focus on what ... Advise a variety of cross-functional partners on critical credit, lending, and card network ...

Brex

Credit Card Counsel

Seattle, WA · Hybrid

$220K - $270K/yr

Draft, update, and maintain customer agreements, terms, disclosures, and feature-level terms for ... Familiarity with federal, state, and international credit, lending, and card laws and regulations ...

Triwill Group

Credit Card Counsel

Seattle, WA · On-site

$220 - $270/hr

... service eliminate manual expense and accounting tasks for customers so they can focus on what ... Advise a variety of cross-functional partners on critical credit, lending, and card network ...

Brex

Director, Credit Risk

Seattle, WA · Hybrid

$231K - $289K/yr

As our customer base continues to grow across startups, commercial businesses, middle-market ... Proven experience leading and developing high-performing teams in a fast-paced financial services ...

Brex

Director, Credit Risk

Seattle, WA · On-site

... service eliminate manual expense and accounting tasks for customers so they can focus on what ... What you'll do As the Director of Credit Risk, reporting to the Chief Credit Officer, you'll lead ...

Autonomy Staffing

Customer Service Specialist

Renton, WA · On-site

$26.50 - $29/hr

Job Title Customer Service Specialist (Order Entry & Payment Processing) -- Contract-to-Hire 6 ... Basic payment processing (credit card payments via payment link or by phone) * Light phone support ...

Amazon

Sr. Product Manager, US CBCC

Seattle, WA · On-site

$144K - $190K/yr

... services and consumer retail? The Amazon Payment Products team needs a Senior Product Manager to ... You will be responsible for: • Owning the long-term roadmap for credit card customer experience ...

Express Employment Professionals

Be Seen First

Customer Service Representative

Renton, WA · On-site

$22.39/hr

Takes credit card payments over the phone for accounts, video notices, and new accounts. * Writes ... Receives and processes account update requests from inbound phone calls and mail, as directed.

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All JobsCredit Card Customer Service JobsDirector Credit Card Customer Service JobsDirector Credit Card Customer Service Jobs in Bothell, WA

Director Credit Card Customer Service information

See Bothell, WA salary details

$94.5K

$174.7K

$337K

How much do director credit card customer service jobs pay per year?

As of Sep 4, 2026, the average yearly pay for director credit card customer service in Bothell, WA is $174,742.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,800.00 and $210,200.00 per year, depending on experience, location, and employer.

What does a director credit card customer service do?

A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.

What are the key skills and qualifications needed to thrive as a director credit card customer service, and why are they important?

To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.

What are some common challenges faced by a director credit card customer service, and how can they be addressed?

A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.

What is the difference between Director Credit Card Customer Service vs Customer Service Manager?

AspectDirector Credit Card Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; extensive experience in credit card or financial servicesUsually requires a bachelor’s degree; experience in customer service management
Work EnvironmentCorporate office, strategic planning, overseeing large teamsCall centers or customer service departments, team supervision
Industry UsageFinancial services, credit card companiesVarious industries, including banking and retail
Search & Comparison IntentUnderstanding leadership roles in credit card customer serviceComparing management levels in customer service

The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.

What are popular job titles related to Director Credit Card Customer Service jobs in Bothell, WA?

For Director Credit Card Customer Service jobs in Bothell, WA, the most frequently searched job titles are:

What job categories do people searching Director Credit Card Customer Service jobs in Bothell, WA look for?

The top searched job categories for Director Credit Card Customer Service jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Director Credit Card Customer Service jobs?

Cities near Bothell, WA with the most Director Credit Card Customer Service job openings:

Director Credit Card Customer Service jobs near you

Credit Card Counsel

Brex

Seattle, WA • On-site

Full-time

Posted 23 days ago

Job description

Why join us
Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.
Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.
Legal at Brex
The Legal team helps the company grow responsibly, advocating for Brex and for the thousands of growing businesses we serve. We provide strategic advice and guidance to all Brex teams, protect Brex, advise on risk, and represent the company externally, negotiating with partners and interacting with regulators. Reimagining the financial system in a highly regulated environment requires creativity and resourcefulness, and we welcome the challenge.
What you'll do
You will help us build, globally scale, and continuously improve Brex's spend management software products, including budgets, spend policies, approvals, and audit and controls from the earliest stages of ideation through launch-translating complex regulatory, card network, and bank partner requirements into practical product decisions and helping teams move fast without compromising on compliance. You'll help advise on the regulatory and commercial issues that arise across software and fintech products-data privacy, contracting, intellectual property, AI and automation, and consumer- and commercial-protection requirements-providing strategic advice on risk and ambiguity as we design and ship new features. You'll also collaborate closely with cross-functional partners (including privacy, security, compliance, marketing, sales, and partnerships) to find creative solutions to business problems. You know how to break a project down into first principles and see it from concept to release, and you understand when to solve a problem in-house.
Where you'll work
This role will be based in our Seattle office.We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!
Responsibilities
  • Serve as the embedded legal partner to engineering, product, and design teams building spend management software-budgets, policies, approvals, and audit and controls-advising in real time as features are designed and built
  • Provide pragmatic, actionable advice on requirements and best practices for existing and new spend management software features
  • Advise on the regulatory and commercial implications of product architecture, data flows, automation and AI features, integrations, and feature design, helping teams make sound build-versus-defer decisions
  • Advise a variety of cross-functional partners on critical credit, lending, and card network regulatory questions
  • Advise a variety of cross-functional partners on critical software, data privacy, and product regulatory questions
  • Advise on product and marketing collateral, customer communications, and disclosures for spend management software products
  • Draft, update, and maintain customer agreements, terms, disclosures, and feature-level terms for spend management software
  • Support data handling, integration, and partner arrangements as they relate to product launches

Requirements
  • 4+ years working experience in a combination of law firms and technology or fintech companies, ideally advising on credit card, lending, and commercial matters for regulated financial or technology products
  • Familiarity with federal, state, and international credit, lending, and card laws and regulations, including TILA/Regulation Z, ECOA/Regulation B, UDAP/UDAAP, card network rules (Visa, Mastercard, Amex, Discover), and required disclosures
  • Excellent written and verbal communication skills, both internal (memos, guides, presentations) and external (customer agreements, terms, disclosures, customer communications)
  • Ownership mentality and comfort working on complex matters that require sound judgment
  • Entrepreneurial mindset and ability to work in a fast-paced environment
  • Law degree and admitted to practice in at least one jurisdiction
  • Willingness to be a team player who pitches in to help out on other products and topics; one of our key tenets is "One Brex"

Bonus Points
  • Prior in-house counsel experience at a scaling fintech, payments, or software company
  • Experience advising on AI and automation features
  • Experience negotiating with or managing bank partner and card network relationships
  • Experience interacting directly with regulatory agencies

Compensation
The expected salary range for this role is $220,000-$270,000 USD. However, the starting base pay will depend on a number of factors, including the candidate's location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.
Brex LLC is a wholly owned subsidiary of Capital One, N.A.
Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

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